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February 2024 by Joyce C.
I moved recently to Tacoma and found a nice apartment at Orchard Terrace Apartments. I Needed to rent a 15' truck and I was surprised this location had one, including all types of supplies for moving. The gentleman that helped me was kind and professional. I was not sure of how many miles for this local move, so I over guested the amount, but was reimbursed for the miles I did not used. I recommend this UHaul location for all your moving needs.
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February 2024 by Darla G
Thank you for such a smooth and easy transaction!! Exceeded expectations plus the moving truck was beautifully clean and comfy. Thank you to the associates for being so kind.
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February 2024 by melvin steward
Customer service and support was extremely wonderful! The 2 young men that worked did a fantastic job in creating a positive environment and making my experience very simple and streamlined. Thank you for everything young fellas
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January 2024 by Tilly Coleman
Worst experience with U-Haul ever. Truck was barely working and soaked inside. Truck was almost out of gas when I picked it up and smelled like cigarettes and weed. The back of the truck never closed properly and the ramp started coming out as I left the lot. Returned it and ended up renting a van from enterprise. Literally go anywhere else.
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January 2024 by Morgana
Don't bother going here for propane. Been twice and both times the rude guy inside , says oh we aren't doing that today. Gives a chuckle.. ...so what days , do you, do it? What an unprofessional man never go here!!!!
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January 2024 by Jhon Paul Smith
Service was great. I was helped promptly when I came to pick up the car in the morning. Then upon returning there was a young guy who was super helpful and friendly. Checkout was a breeze and he was very understanding and considerate. Excellent customer service overall.
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January 2024 by Donald Walker
Excellent service
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November 2023 by Rayna Lorraine
Everything from pick up to return was smooth and hassle free..used this uhaul location a number of times and always a great experience!
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September 2023 by Abigail Gross
the vehicle we rented appeared to have drugs - the vehicle was unlocked so it's unclear whether it was an employee or someone who had hopped in. either way, it was not clean, the employees were understaffed. the one who helped us had an injury, so she was unable to come out to the vehicle to do a walk-around with us, etc. it was very poor service and we would not recommend this location.
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September 2023 by Troy Gilson
Very helpful and friendly staff member and excellent equipment at a great price.
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August 2023 by L H
Clerk told me if I fill the gas tank and after 60 miles I should be back at 1/4 tank. I had asked how many miles is 1/4 to fill back up. The rentals should be filled upon renting, that way renters aren’t giving the rental institution free gas. Every car rental llave follows the tank full on return to make it easy when return the rental. I lost $50 filling my Uhaul rental. A full on scam policy.
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July 2023 by Jack Bjork
The trailer we received was a death trap. Unfortunately, my dad and I didn’t notice how warped the front left tire was until we left the location. The same tire exploded on the Highway the second we got into Montana sending a tire skin and rubber/wire shards into the traffic behind us. After waiting an hour and a half for a new tire and being thrown behind schedule, we eventually got back on the road… only to have the u-bolts on the rear axle to snap a few hundred miles later nearly tossing my car into the passenger side fender of the trailer and causing damage to another tire. Upon receiving the trailer, the passenger side fender was ripped up from the bolt holding it in place, the lug nuts were filled with grease and were hand tight, one of the lug nuts was lost along the drive. U-Haul gave us an absolute death trap and didn’t want to hear a word about how it might’ve been their fault. Roadside repair was excellent, the repair companies that came to help us were even better. Unfortunately both pickup locations were atrocious
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July 2023 by leah panzarino
The 5 stars are for Madison. Some guy at this location messed up the reservation I made online by sending the UHaul to Lacey rather than this location. Madison went out of her way to fix his mistake, she should be promoted.
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July 2023 by Philip Taron
Mr. Benjamin checked me out; really professional service. Truck was spotless. Ran to the dump. Ran back. Price is lower than advertised. Checking out consists of a handshake and “Welcome back. Your receipt be in your inbox in 15 minutes.”It was there in two minutes.
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July 2023 by Benjamin Benshoof
I had reserved a trailer over three weeks prior to the pick up date. I had gotten a call two days prior to the pick up date that I would pick up my uhaul at a different location than this one. When I showed up to the other location they knew nothing about me as this location didn’t finish on their side and the new location was never going to have the trailer that I reserved. I call this uhaul and they tried to tell me that I was in the wrong and never waited for a phone call so I had to tell them again that I had received a call that told me to go to another location. I had to drive an extra 2 hours total to get to the new location and back as well as pay the toll for the bridge. They had offered me $20 to be refunded which doesn’t even cover the gas and toll cost but when I showed up to the new location they knew nothing about that refunded amount I didn’t bother calling this uhaul back because I didn’t want to talk to these people again. Horrible service. If they had given me the right location to begin with then I wouldn’t care as it happens frequently but this was different.
