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March 2024 by James Pereida
Hate it Dave Burns renter
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February 2024 by Willow Schneider
Clean yes but that trailer was well overdue for some WD-40, good location/customer service/price.Just needed some TLC.
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January 2024 by trevor schmidtke
Hey we all knew moving sucks ? but this location for U-Haul this is top-notch. Great service, flexible , dependable on their promises, And cares about their customers. Shoot out to the team and especially Chad. Thank you again and look forward to working with you guys next time. ????
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January 2024 by Monique Patterson
Staff is absolutely amazing!
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December 2023 by Sarah Fagan (z1815)
These guys were not cool.We rented a van, and the fuel gauge was lower than they even said it was. We made it 2 miles before the van died, and it turns out it was a dead battery on top of crazy low gas.The guys at the store told us off for not going to the closer gas station and said call road side assistance. Not a good way to ease tensions when we were stuck in the middle of the road.Road side assistance was kind and did good easing our stress, but explained that the vans can loose the ability to keep a battery charge due to so much time in the parking lot. Maybe that’s true, but the dome light had been on we found.The road side help was also kind. Changed the battery and followed us to the gas station.In future these guys should be honest about the gas being so dangerously low we need to go right to the gas station. Or better yet, don’t keep vans on the lot with such low gas that it’s a danger the next driver won’t make it 2 miles. If we knew we had .5 miles before the tank was dry we’d have been better off. Also, checking that dome lights are off would be an easy way to avoid this.End of the day, this was an experience that would have been better with kindness of the store guys, rather than excuses.
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December 2023 by Anastasia Onishenko
Everyone was very nice and working really hard. The general manager is taking very good care of the place!
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December 2023 by Greg Kjellesvik
These guys are great and very helpful. Helped me understand the details so as to make my rental a success.
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December 2023 by Robert Hunt
They dudes that work at this location are always super friendly and helpful. Never had a bad experience and they are super attentive. I went to the one on 6th ave in Tacoma and the lady working there was not fun to deal with at all. Won’t be going back there.
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October 2023 by Tami Rutt
They took care of me last time I rented. And so far great on tomorrows rental.
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August 2023 by tupou tavita
The guy was very helpful and nice. He did everything to help me and it was cheap.
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August 2023 by Kathleen Daugherty
I rented a truck from this location for a short local move. Upon pickup of the truck and returning to my residence to begin loading, I opened the back of the truck and discovered several large garbage bags and a suitcase with a MACHETE in the back of the truck. The machete was disturbing enough, but it got worse when I realized the bags were full of rotten clothing and drug paraphernalia. The location was closed by the time I made the discovery and was forced to dispose of the trash myself in order to meet move-in and equipment return deadlines.Upon returning the truck the next day, I showed photos to the clerk and explain what had happened. He assured me that he would make an adjustment to my bill to compensate for the inconvenience, however when I received my final bill two days later this was not the case, and I was charged for 15 miles more than I had driven.LESSONS LEARNED:1. Equipment is NOT properly inspected upon return or before rental2. Staff has no regard for safety of customers3. Staff is unwilling to be accountable for errors in procedure
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August 2023 by Wolverine Exterior Services
Chad was super friendly and easy to work with. Good rates for a trailer rental too. Highly recommend.Give the man a raise!
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August 2023 by Bennie Rohde
No reservation no nothing, an unexpected tow was needed and they hooked me right up. Everyone I called said I needed a reservation that nothing was available
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July 2023 by David Martin
I don't like leaving bad reviews but I'm tired of this.We moved cross country and used the U-Box to ship the majority of our belongings. It wasn't a great system to begin with but at least the drop off and pick process at our old home was painless enough.... Then it shipped to TacomaSince shipping to the Tacoma office we have had nothing but issues. They don't give any updates on where the box is or when it arrived. The website says that it arrived the day it was picked up in our old address and we had to call to figure out if it even made it there.We set up a date for the box to be delivered to our new home. They send us the confirmation text the next day and we confirm it and hire movers to assist. Then on the day it's supposed to arrive we check so see if everything is on schedule and the website says the drop off has been pushed back 2 days without any notice! We now have to reschedule movers and hope we don't get charged for that. And that's also more time we are without most of our clothing or a bed to sleep on. On top of that they charged us another monthly storage fee when we haven't even had it for a month yet.I've tried being patient but we can only go so long with our belongings being held hostage.Avoid U-Haul at all cost. It's a scam. They put forward cheap prices then charge you an extra grand after you finish using their service, and they are a logistical nightmare of a company
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June 2023 by Garrett S.
Expect great customer service. Michael was very friendly and patient in explaining all the costs to me.
