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March 2023 by Nhan Tran
I’ve used an excellent Kubota excavator and a dump truck. All equipments run very smoothly. They are on time for delivering and pickup. Thanks Chris for a good service. I’ll call for next jobs.
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September 2021 by Office Manager
This isn’t a real company. Twice in a row, they disappeared when it was time to pick up or receive a truck. They took a deposit and then didn’t answer after that. We’re at the address they provided and there’s nothing here.
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September 2021 by Kyle Riley
Fantastic! It was easy to pick up and pay. Loved it
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September 2021 by Andrew Biddle
Two bad experiences back to back. They’ll take a deposit and then disappear. No communication, no real location. We’ll be doing a charge back today.
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September 2021 by Roof Tec
Don’t bother with them.
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February 2021 by Drew H.
Worst customer service ever. Owner does not follow through. Left me hanging for months.
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October 2020 by Nathan Burgess
This company was professional, responsive, and polite. I would suggest using them to anybody.
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October 2020 by A P.
We answered an ad on BizBuySell placed by Chris Walls. Chris Walls is currently defrauding my mother. My mother invested her life savings with Chris Walls of Tacoma, with the promise of him doubling her money this year by having her buy dump trucks, equipment and a bobcat. He told her it was a safe foolproof investment since she would retain ownership of All of the equipment, he'd rent the equipment out for her for a fee of 1/2 of the rental fee. Unfortunately, we found out he's done this scam several times before and we've spoken to several of his victims. We have suspicions as he introduced us to an attorney who vouched for him and the man who sold us some of the used equipment seems to be a cohort. Chris Walls opened fraudulent lines of credit minimally with a man named Robert Tollenaar using my mothers company credit line, without our knowledge or consent since she's been writing continuously to stop any expenditures without her prior approval, demanding an accounting and a list of bank accounts. He used his and Tollenaar's home addresses as new locations for our company. Our equipment has been rented out almost continuously, we know by vehicle tracking, his selling point, yet Chris will not pay my mom. Chris is taking $1000-$4000/day, in rental fees yet not paying my mother, forcing mother onto public assistance. Chris is refusing her access the back pay he owes her, in excess of $100,000 dollars or repay her for the vehicles he said he sold her, but again no titles. Chris walls is refusing her access to her machinery, kept her titles and stringing her along that she's on the verge of "making it big" and "don't interfere or tell anyone or it will ruin everything and she'll have nothing left". He even told her he was an attorney and offered to help her for a $2000 fee. Turns out he never was and hasn't worked with an attorney for years. Bank fraud and elder abuse are just a couple of the issues he is putting her through. She has a disability and Chris is capitalizing on it. He operates under Bobcat Equipment Rental Co, Truck Rental Co, and my mother's company Seattle Equipment Rental Co.
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September 2020 by John Cassens
Truck was good. Service was very spotty. Late delivery then charged my account when I was told it was just a hold. I decided to pay cash to save sone of the credit card fees. I have not got there credit charge off my card in 6 weeks. Terrible business practice. Go elsewhere.
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September 2020 by Edward Derosia
Well I called them early morning the first day finally made contact set everything up except for the payment method they said they would call me back in an hour to complete and never called me back I called and texted for six hours so I didn’t get the truck that day. So I called back the next day finally got a hold of them set everything up for early delivery. No communication no customer service absolutely did not call me did not text me to tell me they couldn’t deliver the truck on time so I sat waiting for three hours after the selected delivery time. And when I finally got a hold of them almost 2 hrs asking where the truck was they asked me if I still wanted the truck. Of course I want the truck that’s why I ordered it. Then he proceeded to tell me that he accidentally deleted my payment information and that they would not be able to leaving for another 15 minutes. Which puts them at 3 - 3 1/2 hours late. Will post after business in done to see if they improve customer service through this transaction.Well, was told due to the tardiness to use the next day as late as I needed. Probably won’t need any extra time but the generosity was nice. Used less than 24 hrs and under 35 miles driving.Well, was charged more than was discussed, They deliver the vehicle to me that had a cracked wheel and other damage to wear normal wear and tear from work Truck. They apparently didn’t know walk around their vehicle for any damage that vehicle should not of been on the road.Told me they would do whatever they could to make up the poor service that they have offered me they have not. When they drop the vehicle off the guy was trying to show me there was a tarp with the vehicle which was not with the vehicle, and they’re now texting me asking me where the tarp is because there was a tarp in the truck there was no tarp in the truck so apparently not only did they not do a walk around the vehicle for damage but they also did not do an inventory and damage of any objects that came with the truck.So instead of any type of refund as they discussed over text with me I’m getting asked about things that is not my job to keep tabs on there items.
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September 2020 by Yordanis RUIZ RODRIGUEZ
Perfect service this guys delivered a truck to my house at night they where ninjas because it wasn't there and there it was. It was freaking awesome most definitely will use this compony again!
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August 2020 by steve stein
Came through when I really needed a truck. Fast and easy. I will rent from them again.
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August 2020 by Carter Barnes
My review is the same as Waikato and Rich B below. There should be a zero star. I think Truck Rental and Chris wrote all the 5 star reviews. I met Chris on May 7, 2020 at what he said was his new lot. To busy to get it completed. My bad. He drove a nice truck himself, had an old friendly dog in the crew cab that he cared about. Wrote a professional looking contract with the specifics I was looking for in a dump truck. I paid him, HUGE MISTAKE. Do not pay him unless you have the keys in your hand to a working truck and you have tested it. There was a dump truck sitting there as I wanted but it was going out. Come back on Monday when you want your rental to begin and the truck will be there.They asked me to Text before I come so they are ready. Now start the lies. No less than 4 times a date and time was set. So I text. Always without fail, “The truck we had for you has a mechanical problem and we are waiting parts.” He said he has 18 trucks, so give me another truck. After two weeks I asked for my money back. Did not see the credit. Called again, two signatures needed for the credit and it bounce back, got it now. No credit, called again, our accountant is out. Gave up on that solution and said ok, provide a truck. Text on the date, I think the parts story is a copy and paste because it was worded the same each time. 8 weeks no truck I turned it over to my card company. We will see what happens. Twice the truck I was promised was to be a brand new truck they just received. Then the waiting parts story appeared again. Ok, the trucks you have chosen are a bad buying decision on your part not my problem.Well I did finally get my money back but it came from my card company and the insurance we all have on a credit card. It did not come from Chris and his company. So I asked him if he could sleep at night knowing he has scammed the system and the rest of us are paying through our card companies to fill the hole that his theft has left.
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May 2020 by kjconcrete manu
We have been using truck rental company for a few years now. He is reliable and always on time. I love chris because he always make sure that we have a truck before we head over to pick it up. When we cant pick it up he offer to deliver it or when we get to the lot and the truck isnt there then he will offer to deliver for free. I would rent from truck rental company any time.
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April 2020 by Jordan Kelly
The owner was very quick to respond and seems to have a large amount of trucks available because I had called a few places and no one had any at all. I called here and he had one for immediate use. Plus he even had it delivered that night so I'd be able to use it first thing in the morning the next day. Payment and reservation was done easy and fast over the phone.The staff shows you the essentials and basics of using the truck. I'm a stay at home mom and never used a truck like this and was able to operate it just fine :) Only issue I had was I paid extra to use a dump truck to take the workload off of me and ended up manually unloading the entire truck :( not the trucks fault cause the mechanics worked fine. It's just apparently if you are loading moist/wet dirt/compost you should have a tarp under before loading or expect to move it manually. Owner was also very responsive and accommodating the entire time which made me feel better about choosing their company. Would definitely recommend and use again :)The guy I got my load of compost from was so impressed by the truck I rented he asked for the companies number and said he'd also refer another person he knows who does landscaping. So he got two more customers on top of me :)
