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January 2024 by Carey Fegel
The service here was great! Especially Shaunda (sp?)! She was so helpful with sorting out sizes and helping the other associate track down and order items I needed in a specific color. She was understanding when I called back after not receiving part of my order, as I was mistaken on my end and solved the problem on their end.I highly recommend the tacoma Scrubs and Beyond! All the staff was excellent!
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November 2023 by Ixchel Yali
Extremely disappointed with the service and management of the store. Will NOT be shopping here anymore. The store associate, Sandra, continuously talked poorly about customers throughout my time browsing for clothes and while customers checked out at the counter. Her appearance was not presentable and her attitude was extremely negative. She stood at the counter while her colleagues organized the store. Sandra and colleague complained about customers not putting products back where they belong…which is their job as store associates to do…Sandra rolled her eyes and scrunched her nose when I was returning items stating they required tags to be attached. Tags attached is convenient for them, but definitely not a requirement and inconvenient for the customer population. The way Sandra said it and behaved was inappropriate and unprofessional. She waited to have a conversation with her colleague while I stood a very long and awkward moment at the counter waiting for her to finish talking to be helped.A customer pleaded for help from the dressing room multiple times, however no one came to help...There was a day this week where the store was closed during business hours and no notice or reason was posted on the store front door. Most styles can be found on Amazon for lower prices. Would recommend shopping online instead. The store was organized. Other store associates were a bit more friendly and proactive.
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November 2023 by Daniela Peres
The store had a great selection of scrubs. Staff were friendly and helpful. Shandra was helping with finding different sizes and styles. Will definitely come back!
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October 2023 by Becca Cortesi
Jan and Shandra are amazing!!! Go see them! They will put you in scrubs that you love and make you feel good! You receive a kind of service at this location that is super rare to find these days. I felt totally spoiled and doted on ?Thanks ladies so much!
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September 2023 by Natalie P.
On 9/17/23 I made an online purchase for my goddaughter on 9/20/23 the order status showed as still processing. I called the customer service line and was told the order wouldn't process for a couple more days the order was delivered the next day. Sunday 9/24/23 my goddaughter took the items back to the store to exchange them for a smaller size. She called me and said the store was showing that the order had not been shipped when she clearly had the ordered items and the receipt for them on hand. I called the customer service line to have the issue resolved so she could exchange the items for the right size. Cedric said that I would have to wait up to 3 days before the items could be exchanged. I then spoke with the supervisor Jackie who informed me that she had told Cedrick what to say and that I wasn't the only customer who had to wait for 3 days to exchange or return orders . The Scrubs and Beyond system had a glitch and all of their online customers who had purchased items and needed further assistance had to wait up to 3 days before they could get their orders resolved. She was very unprofessional with her delivery and I was the customer who was being inconvenienced due to the glitch in their system. I'm not in the habit of patronizing businesses who don't value my time or care enough about their customers to make sure they have an updated system to make exchanges when necessary. As a customer service representative I feel that Scrubs and Beyond should have saw there was a problem with the first phone call to their customer service department regarding the order. I also feel that Scrubs and Beyond should have given me and any other customers at least a 10 percent discount on the order or a future order for the inconvenience instead of telling the customer(s) that they just have to wait until the glitch is fixed. For these reasons I would never recommend Scrubs and Beyond nor will I ever purchase any other products from Scrubs and Beyond.
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September 2023 by Kimberly Wentz
I just love scrubs & beyond Tacoma… they are always so friendly and helpful! Big shout out to Dawson today for the impeccable customer service … I had 2/3 of and online order that unfortunately didn’t work out but Dawson made the return process seamless and so easy… Thank you! 10/10 this is the spot for all of your medical attire needs!!!
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August 2023 by Elina Hoeffner
Arika is so amazing she helped me find the super comfortable scrub styles and was very helpful about pointing out items that were on clearance and sale. I love this store would definitely recommend. Look for Arika!!!
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August 2023 by Alicia Vongxay
Jan and Erika were an absolute gem to work with! Helped me with my return and went above and beyond!!! Will always come back to this location for my scrubs.
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August 2023 by Xander Xmas
Dawson and Jan were great! Being an LGBTQ+ person, and a person with autism, trying clothes on in person is really hard. This is my second time I’ve came in and the staff is amazing! I spent all darn day today trying to find scrubs at a second hand store and it was a lost cause. And even if I did find some they wouldn’t be anywhere near the quality of the ones here. I’m 5’4, 150 pounds, and I wear men’s clothing and I’m in love with the Landau’s (whole set) in small, and the greys anatomy bottoms in small (the top in small is soolong) and the carhart top in small. I loooooove my scrubs so much. The staff is wonderful and so kind and approachable. I’ll be back!!!
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August 2023 by Eileen Hoeffner
Arika is so amazing she helped me find the super comfortable scrub styles and was very helpful about pointing out items that were on clearance and sale. I love this store would definitely recommend. Look for Arika!!!
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July 2023 by A
This is one of the best medical stores in the area. I have been to their sister store in Renton and the staff wasn’t as helpful. The staff specially Shandra and Jan, took the time to look for my brands and sizes and ordered them for me. Try this place, you won’t be disappointed !
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June 2023 by Kendall Riba
Absolutely INCREDIBLE staff! I went in knowing only the color I needed and they took over from there. Asked all about what I need, what I want the fit to be, and what I’m looking for. Continued to bring me sizes when others didn’t work out. Spent time actually talking to me about why I need the scrubs and helped me get set up with a rewards program! The kindest people really brightened my day. They were constantly running around because it was so busy but still made time to make me feel like I was important! Shandra and Jan were so incredibly kind!
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May 2023 by Ellian Kelly
Great variety of options! Came here to get my first scrubs for a new position, and Jan was so kind and helpful! She was able to help me figure out the sizes I needed and even called another location to have them hold what they didn’t have in the Tacoma store. Will definitely be back!
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May 2023 by Jessica King
Amazing help from the staff ~ Jessica helped us ? Thank you Jessica for your help today ! We appreciate you so much ????????????Great attitude from all of the staff they’re very attentive helpful and very informativeI was a little nervous going in but they all put my fiancé and I at ease and we are very Happy with our purchase.A lot of colors and brands to choose from - variety and service was amazing ? we will for sure be back to this location.
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May 2023 by Solo T.
Good customer service & I would rlly recommend this place !!! Happy nurses week everyone