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May 2024 by Linda Farmer
My family and I are enjoying our new deck in style thanks to Rich's. We worked with the fantastic Paula Dutton to find just the right comfortable seating arrangement and outdoor table set. This is our second time buying from Rich's and we will continue to go back. They offer personalized service and high-quality furniture proven to withstand our unpredictable PNW weather. Thank you, Paula and Rich's!
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May 2024 by Manuel Salcedo
I love my new fireplace insert , the products are great , installation was great and Paula Dutton was very helpful and great to work with . A must place to go.
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May 2024 by Lois Meeker
We purchased a home with a hot tub and knew little about how to care for it. Cadi was welcoming and gave us information and options on how to care for it.
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May 2024 by Jennifer coleman
Excellent customer service! Korey was extremely helpful and informative. He helped our family make the right decision. We love our new fire pit Thank you Korey!
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May 2024 by Mike Barnes
I have used Rich’s for my entire outdoor kitchen and deck. Cadi Castonguay has been outstanding in all aspects of our Rich’s experience. Cadi has helped us narrow down products that would match with the other products we previously bought from Rich’s. She communicates regularly on deliveries and updates if there is any changes to anything. I just cant say enough about her and how much Rich’s has made out outdoor experience what we had dreamed of. I will be using them again for my future purchases.
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May 2024 by Roseanne Mccloud
Rich’s For The Home Swim Spa*People involved through this process listed below*Terry Langvad Contractor/TechnicianCadi Castonguay Sales and service SupportCaley LentsAnne Grewal Sales and Design ConsultantSonja PouliotCampanoli CranePaula Dutton Store ManagerReceived our Spa on 03/14/2023. Leading up to that point all paperwork and getting the loan was handled great. I was impressed with communication throughout. They worked with me and kept on a speedy path. Crane Company did an amazing job lifting our Spa over our home and onto our pad. Richs came out to give me the tour of our spa and answer any questions I had. Richs has taken care of any needs I had & great to work with. Im excited for this year as we emptied the water and recently filled it & ready for the summer!! Family is always excited!I am keeping my relationship with Richs as they will be the ones helping me throughout my Swim Spa experience. The professionalism with Customer Service will come in handy in the future Im sure :)I recommend Richs and if I could offer a discount code I would lol.Also any Crane work, Campanoli is it!!Roxy McCloud FAM
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May 2024 by Kimberly Brown
My experience at Rich's was excellent. Shopping for this type of stuff can be overwhelming. Gary answered all our questions and was patient and professional. Excellent selection and knowledgable staff.
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May 2024 by Connie Hyndman
Sonja was very helpful in helping us select a new patio umbrella. She was informed and personable, as well as being respectful and patient as we went back and forth between 2 different models. Made our shopping experience a pleasure!
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May 2024 by Brian G
I feel the store carries a nice variety of patio furniture and other items.. my experience with them I guess has been less than good. My white glove delivery services was far from that.. delivered someone else’s umbrella, didn’t assemble all my stuff, forgot the glass for the fire pit. Had major issue with chairs purchased which to almost 3 years to get resolved, tech got grease all over my seat cushion in the process. One tech installed the parts incorrectly and well that went from bad to worse. Plus he was drinking while on the job and driving. Umbrella that I purchased was one that was 13’ with LED lights. I called them on that and was told they would ship me new lights and install my self. I said you should be handling as i just purchased from you. The umbrella continued to be an issue and had to get them to have manufacturer replace it with a new one. Service department couldn't order the right parts or the proper amount of parts anytime their was an issue. Staff turnover is really high which speaks volumes in my opinion. Once again to rectify my greasy seat cushion they couldn’t get sameFabric anymore so they opted to offer me an outdoor rug, yet again they failed to follow through. Buyer beware, I would shop somewhere else. Not going to get anymore of my business.
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April 2024 by Aric Bogsch
They have a great selection of products to look at to meet all your needs! Just a great company to work with!
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March 2024 by Roxy M.
Still going through my spa nightmare. Did this review erase? Or do I need to add it all over?? Ughhh!
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March 2024 by Richard Miller
Paula Dutton’s industry knowledge and customer service were stellar as she guided us through the purchase and installation process. Overall the experience was very professional, predictable as expectations where met while overcoming some of Murphey’s Laws.
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March 2024 by Robin Sutton
Absolutely Thrilled!! with my new Morso woodstove from Riches! From Superb and Professional Sales Rep, Paula Dutton, to the Through and Flawless Installation. Thanks
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February 2024 by Brian B.
Horrible customer service and service of hot tubs - if you buy a product from them plan on getting it serviced by someone else. After 2 1/2 months of them having my $ I still don't have a hot tub that works and can't get a straight answer - there is always somebody else to blame whether its the manufacturer or a tech.
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February 2024 by Debra Yaros
Cadi help me with ongoing issues that was passed onto her to take care of. She saw it through and sent a awesome tech out named Edward and he fixed it withing minutes. Very happy with the change in management and new tech who is awesome.
