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September 2024 by Karl Bat
The employees were very helpful and friendly. The store was well stocked with gear. The employees were knowledgeable. Plenty of parking.
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September 2024 by Edith R
Went in for back to school shoes for my grade-schooler. They had fabulous deals on all the kids shoes, we walked out with a great deal and fully ready for the PNW weather! Notably, despite being the lone staff member overseeing the busy shoe section (as well as the entire women's and kids clothing department) and having to juggle multiple customers needs, the staff member was AMAZING. Her service was above and beyond, she remembered names and came back to check in with suggestions/had looked on the website for options if we didn't like the ones in stock... All while helping half a dozen families at once.
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August 2024 by Jessica Kundert
Meg was great! They helped me find a hydration blatter that fit the vest I was buying. Made it super easy!
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August 2024 by dustin corwin
The cashier was incredibly rude when I did not want to sign up for the rewards. Would not let it go and kept pushing with rude comments.
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August 2024 by Alicia Price
The staff here are so wonderful! Bailey in particular went above and beyond helping me figure out my water reservoir - they were so nice and helpful, even when my issues were user error. Love this REI!
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August 2024 by Natalie Crawford
Maximillian (boots/shoes) was exceptionally knowledgeable and helpful! What a wonderful employee and resource!
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July 2024 by Sage
Stellar staff and customer service!
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July 2024 by Mike Kelly
The Tacoma REI store is an expansive, well lit, welcoming store. The staff is knowledgeable and friendly. A wide variety of outdoor items are offered and backed by a good return policy. The store has two levels for your shopping experience. REI is a great one stop shop for all of your outdoor adventure needs.
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July 2024 by C N
Very friendly and helpful staff
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July 2024 by James Chadwick
Got put on hold immediately, was told that I would receive assistance. Got cycled through the on hold 3 times, 2 girls said they would help me, put me on hold, about 20 minutes in finally some guy answered because he recognized the same number getting put through and then helped me.
Would have been 1 star if that guy hadn’t helped.
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June 2024 by Gambit Mahonia
The people at this location are usually very nice, that is why I shop there. Today, I saw a store manager "Holly" be continually rude to at least three customers in a row. This behavior is extremely unprofessional. REI is known for their great customer service, but this person cast an extremely dark cloud over that reputation on this particular afternoon.
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June 2024 by Robert Archer
Easy parking, knowledgeable staff. I asked a couple of product related questions and received reasonable answers provided with confidence. It's restroom was, as always, clean. It's a shop I enjoy browsing. We had a good time shopping. Always good here
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June 2024 by Robert Bowen
Not a lot of customer service. Ased they guy at the front desk where something was, he told me the lady in the back would know more than him. Looked around and waited for ten minutes, no lady... Stuff was expensive, but I guess that is the price you pay for quality.
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June 2024 by Damien Mar Chong
Rarely give 5s. Nothing unique about the store. All REIs are similar. This one seemed a bit smaller. They were very busy with their sale. The gentleman working at the shoe section was very busy but he got me a few different shoes and sizes while helping others. He apologized for not being attentive when I found my shoe. In similar situations at other stores no apologies were given. I did not get his name. I appreciated his apology even though I told him it was not necessary.
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May 2024 by PerrPeter J
Fantastic service, really well run store.