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April 2024 by ray porterfield
Very professional
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April 2024 by Nwecsol
Best work boy hands down guys in the store were the best
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March 2024 by Hayden Feeney
Shout out to Austin. He was knowledgeable, kind, and patient. When I say knowledgeable I mean it; there wasn’t a single aspect of the shoes he couldn’t answer a question about. Thanks for the friendly conversation and help making the best decision!
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March 2024 by Steve
My wife and I stopped by this Red Wing store, and a gentleman greeted us. We like the appearance of the store and the selection of shoes they have there.One of the two gentlemen there helped us, and my wife purchased a pair of nice steel-toe shoes for about $200.We’ll go again.
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January 2024 by David Bauschman
The manager that came up there from Arizona to help get the store back in shape is a very nice guy he helped me with these shoes and I really really like the new Red Wing boots. He helped me get fitted he knew about the kind of work industry I work in and he was able to find a boot that fit me well and works well for the surroundings.
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December 2023 by Bula Carpentry
I brought a pair of red wings to get the soles repaired and toe guard in brown. After almost 4 weeks they called and the shoe was done with black toe guard and in the notes he read to me it said brown didn’t give me a refund and the store manager argued with me about being a simple mistake.
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December 2023 by Deborah Woodley
When I walked in, the young guy, (not the guy who ordered the shoes for me) ignored me and did not acknowledge me standing there. I waited patiently while he went to assisted another man(as the first man departed with his shoes that was in front of me) on the floor with his shoes. Another white man walked in and he immediately greeted him and I spoke up that he didn't acknowledge me and then he did at that point. I don't need special nothing! My money is as green as the next person. I did get the shoes I ordered and I was very polite and professional as I communicated with this young man. Racism is real, but I don't take it personal, I just respond sometimes from the heart because I don't tolerate too much, but I do choose my communications and energy wisely! I earned all I have by God's grace and mercy! Period! Oh! The young man did remind me that I get life time warranty with these shoes strings on a knob. This is pretty cool because I like this knob on my shoes. Kudos to the young man who ordered my shoes!!!
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December 2023 by mista nite
I bought some boots in August and one of them started squeaking about 4 months later. The boots felt comfortable and were keeping water out like they were supposed to but the squeak was annoying! I called on a weekend and spoke with Austin who had advised me to bring them in and they’d swap them out for a new pair. They honored the return and applied the Tuff Toe to the new boots and I picked them up a couple of days later. Excellent service at this location which is a rarity nowadays. I’ll keep coming back. I believe they also honor a union discount too if you ask. Keep up the good work!
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December 2023 by ROBERT O
Wonderful shopping experience, the sales person was very knowledgeable when it came to the different selection of shoes and the types that would best suit my work needs!Very helpful and patient when it came to fitting the shoe and explaining how The Ultimate Fit system works to measure my proper foot size!
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November 2023 by Matt Sweeney
Excellent customer service and advice. My visit couldn't have been better . Chuck was a very patient and informative employee. I had my feet scanned, and we were able to find a boot that gave my foot pain some relief. I will be back in the future. Thank you, Chuck!
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November 2023 by Michele Morrison
Their customer service cannot be beat. Needed new work boots due to stolen luggage and showed up within a half hour of closing. Austin was the best! He really made a painful situation so much more pleasant. My husband’s previous model of well-loved Red Wing work boots were no longer available; however, Austin went out of his way to research the closest match, all while pulling different models and sizes of boots and insoles. He was so patient and understanding. We left with a great pair of boots and insoles, and a new go-to spot for Red Wing shoes. Thanks again, Austin! You’re a life saver!
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November 2023 by Ray Lauwers
I needed a pair of boots my company didn't authorize. The manager told me there was a process to get them. It took about a week, and he called me to come get them. couldn't be happier.
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October 2023 by ktplus3
Let me just say that Elizabeth and her coworker are freaking awesome! (I didn't catch his name sorry) I was in the Tacoma store last Saturday to use a voucher I got from work. There was an issue with the voucher and they went above and beyond to research why and what we could do. When it turned out that we couldn't fix the issue that day, she held my order till I could have my employer fix the voucher. When I went back today with the new voucher they remembered me and were so glad that the voucher worked and I was able to get the boots. It has been a long time since I received this level of top tier customer service. 10 out of 10! Thank you both so much! You rock!
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October 2023 by Charles Lunsford
I have never owed a pair of red wings so it was all so new for me they tested my feet and told me what souls to get and helped me more then enough with finding my shoes which was size 14 which no one else had
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September 2023 by Anthony C.
They barely had any of the boots on the shelf in stock. I like the boots I ended up buying, but slightly disappointed they didn't have more of a selection for how pricey these are. The sales people were helpful and nice though.
