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October 2023 by Denn Galloway
Great movers. Flexible. Communication of when items would arrive could have been much better as I was told a time a week apart. Two items arrived damaged and the process to report this is historic. Two items completely destroyed but I have to hold onto it for someone to come look at when the entire moving team agreed that it’s a goner. If there are pictures and notes on the form, why should I keep it. Anyways would use again
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October 2023 by Stephanie Leonard
Overall I found North American Van Lines out of Tacoma to be good to work with on our inter state move. Our coordinator, Mahalia, was excellent throughout and the delivery team exceeded my expectations - professional, had good processes, and overall nice people. Packing was also very thorough. This won't be your cheapest option but I'd say you get what you pay for.
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September 2023 by Annie Horne
We moved cross country from WA to AZ and the driver we had Neil Thorne broke our stuff, told us he would pay for it and never did. $500 bicycle broken & can’t be fixed. Don’t trust this driver! He seemed like a great person but he just lied to my face and ghosted me when I asked about the money or if he was going to replace it.
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September 2023 by Annie H.
We moved cross country from WA to AZ and the driver we had Neil Thorne broke our stuff, told us he would pay for it and never did. $500 bicycle broken & can't be fixed. Don't trust this driver! He seemed like a great person but he just lied to my face and ghosted me when I asked about the money or if he was going to replace it.
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September 2023 by thomas hyatt
Great value for service
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August 2023 by Chris Tivel
Great job on this move throughout. Brian and his teams were real pros - efficient and attentive to our needs as customers. Highly recommended!
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June 2023 by Kat Ervin
Outstanding services from the initial estimate to the final delivery!! Definitely would recommend :)
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April 2023 by Beverly Hammond
Blaine, the driver and his crew were very kind, professional and took care of my belongings. Everything arrived intact. I highly recommend them
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August 2022 by Seth Eisenberg
Despite having several of my marked FRAGILE boxes arrive completely crushed (see photos), I have good things to say about my moving experience, beginning with the person who provided the estimate. I liked that it was guaranteed NOT to cost more than the estimate, and that if it weighed less, I'd get a refund--which I did. Of the 3 companies, they were also the least expensive.The actual local movers (from Lile) were very professional and polite. My boxes were delivered to another state on time, which was a big concern since the other companies gave a range of up to 4 weeks.Regarding the crushed boxes, I do think the lesson here is to make sure you pack everything really, really well. I was shocked that nothing was broken, but I also followed the recommendations for how to pack. Just a word of caution.
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August 2021 by Phillip Carew
Initially called with incorrect information (order no.), failed to deliver twice, I followed up and was then told some more incorrect information about a rescheduled delivery time by someone (Valerie?) who was not the scheduler. They had a massage chair in their possession for a week before it was successfully delivered. The folks delivering were efficient and helpful. Issues with workers not showing up, and trucks breaking down, one day after another are not a positive sign and does not instill confidence.I received this and communicated about a delivery time on behalf of my partner, so expect the company to respond that they don't know who I am...I signed the slip.
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January 2021 by Thomas Gerrard
Great moving company
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January 2020 by Andrew Vait
Incredible customer service - will recommend to anyone making a big move.
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February 2019 by Real H.
Air Van North American was contracted to pack & move my household goods from Tacoma to Albuquerque. Packing crew, Cody, Evan and Elliott worked quickly. Air Van did not disclose there would be a transfer of carriers. Allied arrived on Saturday, Labor Day weekend when receiving agent New Mexico Van Lines was closed. Truckers would not wait three days until New Mexico Van Lines warehouse opened. So I was forced to place my goods in private storage. Three lamps had not been packed; two were damaged and one was missing. Unpacked boxes revealed crystal glasses and an art piece were stolen. China and cookware were cracked, boxes dented. $10,000 office furniture was dinged and crushed by the weight of items loaded on top and within. Not one piece of furniture was unscathed. The insurance claim filed was denied because the goods had been placed in private storage. Do Not hire this firm if you value your belongings.
