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October 2023 by Jameson Brewer
I Unfortunately had a terrible buying experience with this dealership. This photo is from the day after I bought it. I recently purchased a truck from them and have had nothing but problems with it since. On the drive home multiple mechanical issues presented themselves. I noticed the vehicle was leaking differential fluid from both output seals (likely washed off to hide the problem as it wasn’t there when I crawled under the truck before the test drive) the brake rotors badly needed replacement to the point the entire truck was shaking anytime you apply the brakes, there is also a terrible constant entire vehicle shaking vibration from 25-70 mph, and a mechanic said it likely needs a differential replacement. I’ve called this dealership multiple times to give them the opportunity to make it right and all they did was offer to sell me an extended warranty and basically told me to pound sand. If you value not fixing your new vehicle the day after you buy it. Immediately throwing a significant amount of money into it, or having a reliable vehicle and not being terrified every time you go for a drive, I would STAY AWAY from this dealership. Looking forward to seeing what excuse they reply to this review with.
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October 2023 by Elmer Mutchler
Great place to get a new car at a great price, great salesmen, and management! I have now bought 4 trucks from Motors Northwest west! I am very happy with all service I've received from the whole team at this dealership! ?%
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October 2023 by Lapis Lazuli (Blue)
Super communicative! They reply to emails and texts quick. Scheduling is quick. And everyone is so nice and fun. Mike was helping us try out a new car and overall is super helpful and easy to talk to. Everyone was straightforward and honest, tell you how it is and will work with you. 10/10 recommend ? ? ? ? especially when there's really sketchy places that we looked at.
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September 2023 by shannon mcbroom
I had an excellent experience with Junior at Motors Northwest. His professionalism, knowledge, and friendly demeanor made the car-buying process a breeze. He went above and beyond to ensure I found the perfect vehicle, and I couldn't be happier with my purchase. Junior's outstanding customer service is a testament to his dedication to his clients. I highly recommend working with him for a seamless and enjoyable car-buying experience.
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September 2023 by Anas Zareg
Unfortunately, I had a really bad experience at Motors Northwest. Firstly, the salesman tried to win me over by claiming he's different from most salesmen who he labeled as dishonest. He went on to praise the dealership and their supposed integrity. However, I remained skeptical and decided to see for myself. We were purchasing a $45,000 car for my cousin, and after agreeing to the purchase and transferring the funds, we informed them that we would be arranging out-of-state shipping. Shockingly, the next day, we discovered that they had sold the car to someone else who offered more money. I cannot recommend them based on this experience.
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September 2023 by Regan Jacobs
I recently had the pleasure of dealing with Motors Northwest, and the experience exceeded all my expectations. From the moment I stepped onto the lot, I was greeted with warmth and professionalism. The staff's knowledge and passion for automobiles were evident, making the process enjoyable and informative.Junior, our salesman, was nothing short of fantastic. His charm and expertise in the field made the entire experience even more delightful. He took the time to understand my needs and guided me towards the perfect fit. There was no pressure, just genuine interest in finding the right vehicle for me. His professionalism and personable nature truly set the tone for an exceptional car-buying journey.The selection of vehicles was impressive, offering a wide range of options to suit various preferences and budgets. Their inventory showcased well-maintained cars, each seeming as good as new. It was evident that Motors Northwest takes great pride in their offerings.The entire transaction was seamless. The team took the time to understand my needs and guided me towards the perfect fit. There was no pressure, just genuine interest in finding the right vehicle for me. The pricing was fair and transparent, reflecting the quality of service and the vehicles themselves.What truly set Motors Northwest apart was their commitment to after-sales service. They went above and beyond to ensure I was completely satisfied with my purchase. Any concerns or queries I had were addressed promptly and professionally.I can confidently say that Motors Northwest is a dealership that prioritizes integrity, quality, and customer satisfaction. I wholeheartedly recommend them to anyone in search of a reliable, top-notch automobile. Thank you, Motors Northwest, for an outstanding experience!
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September 2023 by Ryan Michael
I recently embarked on the journey of buying my first car, and the experience was made truly exceptional thanks to the assistance of Junior at Motors Northwest. This significant milestone in life could have been overwhelming, but Junior's unwavering commitment to ensuring my satisfaction turned it into an enjoyable and memorable experience. From the moment I set foot on the dealership lot, I knew I was in good hands with Junior as my salesman.
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September 2023 by Casie Kennedy
When I stepped into Motors Northwest, little did I know that I was about to meet someone who would redefine my car-buying experience. That someone was Junior, a name that now holds a special place in my automotive journey.From our first meeting, Junior's warm greeting felt like reuniting with an old friend. His passion for cars was palpable, and it was clear he wasn't just here to sell, but to create a unique and tailored experience. With him, it wasn't about finding any car, but the car that would resonate with me on a personal level.Junior's knowledge of the vehicles on the lot was staggering. Every question I had, he answered with a depth of understanding that left me in awe. He transformed the process from a transaction into an exploration of possibilities.And here's the personal touch: If you're stepping into Motors Northwest, let me share a piece of advice from my heart—ask for Junior. Trust me, it's a decision you won't regret. He doesn't just find a car; he crafts an experience that mirrors your desires.Today, as I drive in the vehicle that Junior helped me discover, I feel a sense of gratitude for his dedication and expertise. He didn't just sell me a car; he played a part in a chapter of my life. So, if you're seeking not just a car, but a companion for your journey, seek out Junior at Motors Northwest. His passion, knowledge, and personalized approach make him a true maestro in the world of car sales. Thank you, Junior, for turning a transaction into a cherished memory.
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September 2023 by Marie Teboe
Salesman Junior was great! The other salesmen were not. They acted dismissive towards us two woman. I wanted a mechanic of my choice to do a pre-purchase inspection on the vehicle I wanted to buy. They said all right and that they would even take it over to the mechanic that day. Later in the day the mechanic tells me they had not brought the car over yet. When I call Motors NW to inquire they tell me they sold the car to someone that did not request an inspection.
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September 2023 by Jimmy Deal
I purchased a Dodge Charger here recently and had a great experience. Everyone I worked with was very attentive very professional and very courteous of my time. I would highly recommend Motors Northwest to anyone needing a car truck or SUV!
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September 2023 by Tege G.
rocky hartwell will lie to close the deal, he will tell you anything dont buy a car from him
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August 2023 by Dan Squier
I can say without a doubt, working with Motors Northwest was the most positive car buying experience I’ve ever had. I cannot say enough good things about our salesman Rocky, who was both knowledgeable and attentive to our needs. It truly felt like he was in my corner and would do whatever possible to make sure I left with the vehicle I wanted. From the moment my wife and I stepped on the lot, we knew that we were in good hands with him. When it came time for financing, you could really tell that Keith went above & beyond to ensure I would be leaving with an incredible vehicle at the best possible rate. Thanks to Keith, the process of filling out paperwork was a breeze. It was quick & painless and he made sure that no question was left unanswered. Truly a 10/10 car buying experience and would recommend the team at Motors Northwest to anyone who will listen. Thanks again for everything!
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July 2023 by Roman Tarita
My experience with these guys was great. They are honest and straightforward when it came to their cars and pricing. Everything was very easy, from test driving with Nikita to purchase with Keith, and I never felt stressed or pushed into a decision. Overall, it was not the experience I’ve heard horror stories about with sales pitches and added fines, and for that I absolutely recommend this place.
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July 2023 by Lava Moon
Can't say enough about how good these guys are treating us. Junior Hartwell you rock bro. They take of your car needs making sure you are happy with your purchase. If not they go out of the way to fix the issues and don't make you feel like it's a hassle to do it. I just wanted a car that runs good, to take me to and from work and never expected to gain friends. I mean they turned my negative outlook towards car sales people, car lots and the whole process to such a positive experience. Hell people I know the car you buy matters but guess what, the people that sell you these cars make a HUGE impact as well. Mahalo
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July 2023 by Erin Neill
Rocky was great to work with! I've bought several cars over the years, and this was by far the best experience I've had with a dealership. I highly recommend Motors Northwest!