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March 2024 by Maria Romero
They helped me out with my internet and phone service very helpful
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January 2024 by Benny De jesus
I was here to get a new phone and the people there are awesome they really gave us a deal ,I am super happy ?
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January 2024 by Rachel Walton
Review for ONLY this location: Nightmare experience. Spent over an hour there trying to add a new line. Was charged hundreds of dollars without explanation. Language barrier was part of the problem, but mostly just very very bad customer service. Went to my regular Metro PCS and he said this location in notoriously bad.
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January 2024 by Its AL. CB (ThabossAL)
THEY RIP YOU OFF HERE. CHECK METRO ONLINE ITS NOT $60 DOLLARS TO SWITCH PHONE ITS $29 NOT $60. THEY POCKET THE MONEY. STAY AWAY. SCAMMERS. THEY LAUGH TOO I WENT IN THERE ACTING LIKE I DONT SPEAK ENGLISH.
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January 2024 by Josue Quintero
SCAMERSSSS!!! SCAMERSSSSS!!! I went in there a couple weeks ago and I got my devise changed and just kept my same SIM card. They charged me $60 for the devise changed. I just got confirmation it should only be $25 to do a devise change which is already a lot to begin with. I am sooooo disappointed I’ve been with metro for years and loved the service but I have switched since then. I do not like being SCAMMED from my money. NEVER go into this store or Metro in general.
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January 2024 by Mohd Yaseen
Nice place to buy cell phone and it's accessories in low price
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December 2023 by Gary Luna
This store is a third-party retailer for T-Mobile, steer clear of this place they will rip you off tell you everything under the sun and not back it up. They actually told look buddy we work on commission, don't waste your time here go to a corporate store
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July 2023 by EvaMae Woodrum
Got a phone mailed to me … they never set it up on my account never sent the SIM card kit so couldn’t activate it go into this store and guess what … more start unable to do their job properly . I get an excuse that their co worker is late which is why the wait was so long but she can’t help me because she doesn’t know her password to the system come back later
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July 2023 by Israel Bautista
They take good care of people
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July 2023 by Saul Reyes
The ladies did not serve me very well, they need more customer service culture
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July 2023 by edward jones
Great service
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July 2023 by Layla Quin
yalll better ask for a receipt for any transaction you do there. They like to pocket the money. I went in back for a receipt for what he charged me for & he was not able to give me a receipt he overcharged me so he could keep the rest. smhupdate - the owner obviously doesn’t care because he didn’t even email me back. this place sucks honestly. they could care less about their customers. go somewhere else if your trying to get phone service. anywhere is better than here. spend the extra dollar somewhere else. I think he just replies to reviews to make it seem like they care but they don’t. the guy that stole my money still has a job & that’s not ok.
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July 2023 by Julie Daunis
Almost every metro pcs store I've been to in the Tacoma area rips me off and over charges. I walked in to switch devices and they charged me 35 dollars instead of the 25 and when I walked in the door I had a positive balance of 15 dollars, when I walked out my positive balance no longer existed and the 35 dollars that I paid to activate my already existing service only showed me paying 1 dollar to activate.
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March 2023 by Eva Bourland
Got a phone mailed to me … they never set it up on my account never sent the SIM card kit so couldn’t activate it go into this store and guess what … more start unable to do their job properly . I get an excuse that their co worker is late which is why the wait was so long but she can’t help me because she doesn’t know her password to the system come back later
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March 2023 by EvaMae Bourland
Got a phone mailed to me … they never set it up on my account never sent the SIM card kit so couldn’t activate it go into this store and guess what … more start unable to do their job properly . I get an excuse that their co worker is late which is why the wait was so long but she can’t help me because she doesn’t know her password to the system come back later
