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October 2023 by Teri “#rvliving” Boggs
Never signed up for autopay and after being with them 3 yrs at 2am I am notified by my bank they auto collected my payment. Let's hope they reverse the charge as fast as they took it...
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May 2023 by stacy bowersock
This storage place on Sprague is the worst place to get a storage unit. The manager is extremely rude if I could put no stars a would. I am too trying to get a hold of corporate but she refuses to give me the information and yells at u when u ask a simple question and walks away when she doesn't want to deal with you and kicks you off the premises for no reason. Horrible place horrible manager
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May 2023 by Corey Wells
Gate could be wider but over all I think will be a good place for storage
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April 2023 by Tessa WGC
I have my own thoughts about here, this location in particular not the others (which is a lot better). I was here for a year or more, and there are cameras everywhere. A few months ago, my unit among others had their locks drilled out and things stolen from units including a collection from my childhood that meant the world to me. I don't know how they got in without breaking windows since you need a code for the gate and the doors.. but when I asked about the camera footage they told me no cameras work here in this location. I didn't get my collection back among other things and no leads to find it ever again. Breaks my heart. But since then now the cameras work.. just be weary. I lost trust with the location and had to leave for my own sake in case things like this happened again, for me it won't. The manager was a sweetheart and bless her for helping me out when leaving, otherwise I wish more workers were here working this location more often. Thanks.
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April 2023 by Todd Alvers
All of the carts to wheel in or out your stuff are missing. I called 2 different numbers and nobody answered or was in the office. I guess the right side is flooded as well. Pretty lame for the high price
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December 2022 by Quincey Randolph
Storage unit was broken into they have cameras and can’t access them 1st and last time. They stole a brand new dirtbike without a trace seems fishy
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August 2022 by Kathryn Taylor
I have been very happy with this facility but they recently changed management and did not contact the tenants about the change until 2 weeks after the new management company took over. The new system did not update credit card information so I got an email saying my account was in arrears and I would have a lien put on my unit. It also included a late fee.When I called, they took off the late fee but completely blew off my concerns at lack of communication. I was also told I wasn't able to set up my auto payments over the phone, they said they were an all-paper facility but they would send me the forms right away, which they didn't. I spent an hour trying to get the PDF filler to work only to get an email several hours later about the new management company and a link to set up the autopay.I have zero confidence that the new management company is capable of effectively running this facility or that they will take the concerns of their tenants seriously. I don't have anything important stored here, otherwise I would move my items due to lack of confidence.
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July 2022 by Nick Theodore
Your property is not safe here. This is the second time in less than a year that their facility has been broken into, resulting in theft and damage to a lot of people's property. I lost thousands of dollars worth of equipment from my work trailer, so I will need to file a police report and an insurance claim. Any storage facility you go to will not compensate you for theft or damages, so be forewarned that if this happens, you are on your own.I understand that this is Tacoma and the crime rate is absolutely off the scale, but after the first break-in they really should have hired on-site security, or installed cameras, at a minimum.I have started the process of relocating my belongings to a safer area. If you use this facility, I highly recommend you do the same.
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July 2022 by Ed Cunningham
Extra Space has horrible management. My box truck was stolen from their secure lot and they’re not being helpful at all. Grounds always unkept, drug deals, shootings, homicides, homelessness. This place is not safe.
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April 2022 by Matthew McGowan
The space was always clean, dry and secure. No problems in the nearly four years I rented the space. Workers were polite and helpful. No complaints!
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February 2022 by NW 420chef
The staff was super helpful and super friendly. They had exactly what I needed, exactly when I wanted i,t and cheaper than I expected in the middle of Tacoma. ????
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February 2022 by Taylor C.
After speaking with ESS twice this month to better understand what's gone on with their price increases, it was confirmed over the phone today that the management gets almost no headsup regarding unit price increases for current tenants. I started out 1 year and 1 month ago with them, and with 2 smaller size units. Within 1 year they have increased their prices twice. Currently in comparison to 1 year ago the price I'm paying has literally doubled from $60 to $130and some change. It was also explained to me by Jason that it's based on current market trends. As someone who travels around the country full-time now, I have units in other parts of the country. That info does not actually match what other businesses do. As an additive they lessened their access hours as well, while simultaneously increasing prices this year. The staff that work at the sites are very nice, helpful, and easy to communicate with. The company itself is definitely price gauging people. I've noticed it in other regions of the country as well. Their business practices are unethical to say the least. I went to great lengths to better understand what's gone on this year because I didn't want to leave a review with false information just from a disgruntled place. I've spoken over the phone with various people that work for ESS and have emails. This is a perfect example of a company that ropes people in for a reasonable cost and then almost does a bait and switch type of practice on people. Thankfully, the BBB exists to submit info to so that ESS is on their radar bare minimum. There's no way karma won't be coming back to haunt this company. Whoever reads this, I truly hope it was helpful. I'm just one person but sometimes that's all it takes to help or to raise concern. Needless to say, it would be not be smart to utilize this company. There're are a lot of other places in Tacoma that deserve your business and this place certainly is far from it.
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January 2022 by LAILA TOVA
Agent was friendly and helpful; rate was decent; unit is clean and easy to access.
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November 2021 by Carol Dockery
No contact registration and rental was amazing I was able to get in and out without hassle. The space is perfect for my needs and the convenience of it made the experience all the more helpful. I am truly grateful to have a storage space in a place I can trust for.it to be safe and sound.
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November 2021 by Mike Forbush
Above-and-beyond customer service, clean units, very reasonable pricing, and secure facility. Couldn't ask for anything more out of a storage space!