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March 2024 by Natasha Wyatt
On March 28th I went into the lens crafters in the Tacoma mall next to the sunglass hut to run in and purchase some sunglasses before a trip when I was met by baby Karen. She did not want to help me a black woman. She stood a distance away from me and legit looked scared to provide customer care. I had to be treated by a sweetheart at sunglass hut. She explained that Macey’s was having a sale the associate still wanted her to do the work and not provide support. Fortunately got my glasses from sunglass hut. On my way out of macys I gave her some advice before exiting that she should smile more and provide better customer service. I will never purchase anything from lens crafters if this is the service that is provided to anyone who is different. Inclusion matters but apparently not at lens crafters.
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March 2024 by Maite Clavecillas Jimenea
Perfect fit and classy! I went back to order another, eyeglasses with blue light specifically for computer use only! Kudos to the staff Patrick for an excellent customer service!
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March 2024 by Raquel Carrion
Fran was amazing she really took the time to help me find the right glasses
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March 2024 by Bekkah Cunningham
Probably the best experience getting new glasses I’ve ever had, the women were super knowledgeable on price and durability!
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March 2024 by Veronica Barnett
Kiera was absolutely amazing very thorough very thoughtful and very understanding about my needs if I could give 100 stars I would ? keep up the great work ?
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March 2024 by Nathaniel Marquez
Friendly service with a smile. Very kind and understanding. Looking forward to my next visit
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March 2024 by Colleen Mullen
Receptionist is rude. I love the Doc, but the front desk person, not nice. And the loudness of medical questions posed at the front desk is a Hippa violation big time. If you want everyone to know your medical problems go here!! The receptionist will make sure they all know, because you will be attacked in public for everyone to hear. If this doesnt tell you how I feel, well Im going back to the VA!
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March 2024 by Nikki Baker
I was in there to get some glasses Patrick was Awesome he helped me get my glasses
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March 2024 by Janel Turner
Amazing costumer service here! The staff was super attentive and willing to go the extra mile to help you! Great experience
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March 2024 by Jewell “Jakers” Kipp
It's always so rushed, such a big hurry to get to the next customer. I'll try somewhere else next time.
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March 2024 by Gerardo Tamayo
Came in to browse for frames, was only greeted but no real assistance to help look for glasses. No one assisted me despite waiting for 15 minutes. Will be going to another frame retailer that pays attentions to customers.
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March 2024 by Melanie P
This was my first time at the Tacoma LensCrafters. I usually go to the Puyallup or Southcenter. The staff at the Tacoma location are incredibly helpful. They have a huge selection of frames. I already knew what I wanted and was in/out the door in a half hour. Kiera was extremely helpful in helping me pick out my lenses and taking my measurements. I even got my glasses back sooner than expected. Highly recommend this location!
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March 2024 by Kira McPheron
Valerie was amazing and extremely helpful
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March 2024 by Matt Laudermilk
They were really friendly and help with picking out glasses.
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March 2024 by Patrick Morehouse
Val and Rachel were amazing! Thanks :)
