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August 2024 by Pape Mbaye
Total disappointment! We are targeted, discriminated against and threatened to have our memberships canceled because they feel that we are training each other. I have been at this gym since 2022 and my fitness barcode ends with 5724. I joined this gym to workout with family members. Recently, the new training coordinator and “district manager” seem to have a problem with us working as a group. We have stated that we workout together ones a week for cardio. We have even offered them to get one of their trainers to lead us. Everyone else in the gym has gym partners but it’s a problem because our group is bigger. Their policy does not put a limit to the amount of people that can workout together. The manager says that its training because one person is counting or keeping time. We stopped counting and would rotate after a set number of reps but that wasn’t enough for her. She is a bully and wanted to abuse her authority. What is the point of the gym if we cannot motivate one another?
Their policy states that it’s not training if we are all doing the same exercises. Our group workouts were never a problem until the new manager arrived. She has been extremely nasty with us, treated us like garbage. She seems to only have this problem with us. I am not stopping here. I am taking this issue to the local news stations because her actions will create further tension because white and black folks. We do not need any more of that because we all lived happily in the gym before she came along. We will not be terrorized.
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August 2024 by Ibou Fall
Never felt disappointed, disrespected and racially profiled at any gym before. I been going to this gym for a while and loved making friends who became family to me and actually convinced couple of other friends to cancel their other gym membership and join me to this gym. So me and couple of friends been working out together motivating and holding each other accountable to be consistent… and for this particular reason our membership got cancelled because the staff feel like we training each others or taking clients away from their trainers.
Throughout my experience as an international athlete and now just as a regular person who works 8-5, going to a gym and working out always been a safe place where you can self-care, socialize and most importantly have a piece of mind, not a place where you have no say, not valued or respected when you actually paying your hard earned money to go (even if it’s a penny).
Not a costumer driven business.
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August 2024 by Polly Helman
I’ve been a member going on 3 weeks now. Some concerns. First off this is my preferred facility due to location. Also, their jets are strong in the hottub and it’s kept hot. That’s why they get 3 stars. It’s fairly clean if you ignore the gum chair by the hottub. However, I must discuss the child care portion. I do not have young children. Thursday as I was leaving I saw a, not more than 1 year old, little boy waddle out the kid room and go straight for the open front doors. I started yelling and nobody did anything. In fact they all gave me dirty looks cause I was yelling and did not listen to the fact that I was yelling “there’s a baby! There’s a baby! Catch it!!!” My disabled self ran to catch this baby right as he made it outside and was headed straight into traffic. I came back in with the child and everybody was like “what?” This lady goes I don’t understand the problem. ? I’m like this ain’t my baby and you’re just letting him run out of the building into traffic. Some lady grabbed the kid from me apologized and ran away to the kid room. It’s now Saturday and I’m still upset by this. Also, next day at 10am you had to randomly drain the hottub. Only reason you’d do that is some kind of contamination. I’m not sure what’s going on beyond the scenes here but I’m concerned friends. I am concerned. Don’t leave your kids with these people under any circumstances. Be very aware of your surroundings. I’m appalled that not a single staff member or gym member did anything to save this child you should all be ashamed of yourselves. He did make it all the way outside and there were many cars wizzing past us not more than 7 feet away from where I finally, reluctantly, picked up this child that I do not know. At this point I could have just taken off with this kid too if I was so inclined. Anybody out there could have. This should have never happened but nobody even followed me outside. I stood there for a minute hoping I wouldn’t have to pick up this strangers child but he wouldn’t stop running to the road and the entire time he was calling mama mama in the gym and in the parking lot.
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August 2024 by Rich Wetzel
Normally I am a fan of LA Fitness as a company. Some locations are excellent but I do feel compelled to warn people about this particular one.
They put customers in the awkward position of having to retrieve equipment and dumbbells constantly from the classrooms and all over the gym because they have no consistency about opening and closing procedures or any efforts throughout the day to return the equipment with any consistency to where it belongs.
This is one of the worst gyms I've ever seen for that very reason.
Further they create conflict and it is their fault by not instructing the class instructors to return equipment before their classes start and then they get mad if you go in there to get the stuff that you paid to use.
There is no excuse ever to have a facility this poorly managed and to allow your staff members to scream at people when they are simply trying to retrieve the equipment they paid to use.
You can't justify it under any circumstance and frankly they owe everybody they've done this to an apology and they owe it to everyone to do better.
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July 2024 by Benji
Vanessa was reluctant to activate my three-day guest pass and suggested a $20 day pass instead after I mentioned I wasn’t ready to commit to a membership. Frustrated, I left and went to another location, where the service was stellar; a gentleman activated my guest pass without issue. The purpose of a guest pass is to experience the gym and decide on a membership, but her approach was unprofessional, discouraging and felt biased.
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June 2024 by Jdavie
Your employee Paul does an excellent job keeping the men’s locker room/sauna clean for us. He’s very friendly an shows a lot of respect for his job
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June 2024 by Ilia Petrenko
The usual part of big web
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June 2024 by Jessica “Maple” Vanzant
It's like almost $200 to join but they don't tell you that they try to make u think you are getting a deal but this deal sure isn't in my favor. I was excited to go here because I have a four month old baby I found out they have childcare. However, after I asked a load of questions I realized how much it fm really was:
$35 a month membership
+ $75 joining fee
+ first and last months = $70
+ $10 for kids club
+ 1st & last = $20
+ joining fee $20
= $230!!! I just cannot pay that much as a single mom with an infant I'm pretty bummed out seeing as I've gained a 20 lbs since I had my baby.
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June 2024 by Jose MO
Good Sauna and swimming pool
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May 2024 by MIRAJEN AVILES
Only their showers not good shower head.
No water pressures.
Staff are nice and friendly.
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April 2024 by Quincy Tyson
Customer service from the front desk gives you improper information, thus costing you WAY more money. Yes equipment is newer, but not worth it at the cost of subpar customer service. They seem to make it their mission to make it as hard as possible for you to cancel your membership.
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April 2024 by andrew brown
Nice employees and great equipment a little pricey but overall good gym
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April 2024 by Libby Navarro
Kiana is amazing. She helped me feel welcome in the gym as I learn how to move my body and interact with the machines. She listened to my goals and pushed me, while allowing me to voice my limits. 10/10.
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April 2024 by Daniel Capps
I made this complaint three months ago and apparently they just don't care. The gym opened six mins ago and there is toilet paper and trash all over the locker room floor. Disgusting! I'm literally paying a decent amount of money for this membership and it is disgusting. See my pics I'm about to post
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March 2024 by Dayana Melgar
I'm very disappointed. My boyfriend is Native American. His tribe paid for a 3 year membership at this Gym on 72nd st in Tacoma. There was a white woman at the counter when we arrived at around 6pm today March 26th. She scanned him in and then he asked a question and told us to wait, then proceeded to help others members and completely ignored us. As if we were not important or it didn't matter, she acted like we weren't even there. We waited for a few minutes until another staff member asked us if we had been helped and she scanned him in *again* and took the time to actually answer our questions. My boyfriend doesn't like to confront people, but I don't mind leaving a 1 star review for this gym. My boyfriend's name is Wahelute Mills. He is an enrolled Puyallup. Save your money, go somewhere else where staff is friendly.
