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December 2023 by Murry Kainz
Thanks for working with me.
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October 2023 by J Y
The best caliber out of all calibers I got my car fixed in
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September 2021 by Preston
Bruce was pleasant and courteous and when I visited the shop the vehicles appeared to be well taken care of.
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July 2021 by Brenda Bailey
What a cool old-school business. They go above and beyond. Had my window smashed and car damaged from a theft while I was at the dog park. The professionals at Kay Park not only made my car perfect again but detailed it for me. It was immaculate when I picked it up. It was not immaculate when I dropped it off LOL. Thank you for your attention to detail and awesome service!Services: Body & Trim
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January 2021 by Emily
They deal with lot of claims through Geico, my insurance. I have used them twice for separate claims and timeliness was a problem both times, not sure if this is more on them or Geico.They wrote my vehicle up as a total loss after an accident in March 2020. I went to collect some things from my car while it was on their lot, and realized right away that a ~$170 part was missing that I had purchased to repair the damage to my car prior to realizing I could go through insurance.When I asked about where the part was, they started scrambling, and eventually a shop guy came out with the part and said “oh, somehow it ended up on one of the shop carts”. I don’t care that it was the part needed for the repair, it was MY PROPERTY, so why was it on a cart in THEIR shop? If I had left my Bluetooth speaker in my car while it was on their lot, would they have felt they had a right to remove it from my car to play their music while they work? Very not cool, very suspicious.I asked Kay Parks directly what they would charge to repair the damage and get my car back on the road without getting it to “pre-accident condition”. They lied and told me that due to “liability issues” they could not do any work on my car unless it was to the specifications of insurance requirements to get it to “pre-accident condition”.Without my consent, at some point they did do repairs on my car in preparation to send it to the auto auction, although I had not released the title, did not authorize the repairs, and intended to keep the car. Kay Parks also stole the battery I had recently purchased out of the car, replacing it with a junk battery that I now have to replace. The vehicle was ultimately returned to me and when I asked the Geico agent about the repairs, swapped battery, and now busted front fender, he claimed to have no knowledge of the repairs and denied involvement. Kay Parks had no issue doing the repairs, that by the way did not constitute repairing to “pre-accident condition”, when they believed the car was headed to the auction yard but said they were unable to do these repairs at all when I asked them directly. Because of this, it is my belief that the insurance claims adjuster and Kay Parks worked together to try to make some money off the sale of my car.All of this to say — this business is SHADY. I would not recommend to anyone to use their services, especially via a Geico claim.
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January 2021 by A
If I could give them zero stars, I would. Do not recommend.
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January 2021 by Roget Price
My go to auto body. Would not consider going anywhere else. Perfect service and perfect work.
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November 2020 by preston cutter
Bruce was pleasant and courteous and when I visited the shop the vehicles appeared to be well taken care of.
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November 2020 by Eric S. Bergson
Work for me, not my insurance company. Very happy with the outcome.
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September 2020 by Keith Gist
Good service
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September 2020 by Kate Thomas
Honest offer
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June 2020 by Daniel Hoffman
Excellent service, and they stick to there word. If your not happy with your results go back and they are more than willing to make sure your happy, like new!
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February 2020 by Jennifer Kelly
Friendly service and job well done. Thank you for making my jeep look great again!
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November 2019 by Joshua MacBain
Good workmanship! Friendly staff!
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October 2019 by Robert Pirnie
Best repair body shop in Tacoma. Hate to have to use their service but always know they'll do a good job.
