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February 2024 by Home Rounds
Good prices. Nice people good service. But the mechanic did not tighten several screws that hold the trim on below the window. They did not re attach my windshield wiper all the way and it fell off while driving. I would advise then to double check the vehicle before leaving your shop. But still a good value.
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December 2023 by Donna Sorg
Completed a warranty exchange with no questions asked
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October 2023 by Samuel Hanson
Best glass installer in the Seattle/Tacoma area.
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July 2023 by BRIAN TIEDT
Comfortable waiting room and friendly staff with quick service.
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June 2023 by Nancy Shaw
3 years ago genuine replaced my windshield, they did it same day and they did it right. honestly, they deserve 5 stars.however, I'm forced to give 1 star because they close so early that I can't do business with themyou'd think they'd stay open till after people get off work but apparently they don't need business from people who work 10-6pm.Service: Auto windshield replacement
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May 2023 by Trevor E.
Every time i try to use this company it's a complete joke hidden fees bs time frames there system are designed to use only automated systems so don't think your actually able to call to get assistance the system just runs you in circles to waste your time a joke of a company that's lost a life long customer I run much smaller business and some how it's 10x more efficient in every category save your time and money and just go somewhere else there prices are also always the highest and they will take the longest while they politely screw you
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February 2023 by Bryce Alber
Unfortunately the shop was rebranded and now the company will not fix a poor install as promised by the owner personally. Tried to be patient and allow the company to make my classic car right and now I am out of luck. Highly discourage anyone from using this shop in the future. Too bad, company was founded on customer service.
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December 2022 by Mellie Massey
I have tried to call 3xI use the prompts, I speak clearly and it still just hangs up. Like can I just get a tech please. Went with speedy glass because they instantly answered and got me scheduled.
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December 2022 by aaroffl
They were acquired by Safelite auto glass. Good luck trying to get a hold of anyone if you have an issue from something done by them. Nobody knows what you're talking about when you call, they give you the run around.Their website is useless too. If you chat online they tell you to call customer care. Customer care tells you to drive to the business.Genuine was a terrific company, but not anymore.Service: Glass installation
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November 2022 by khaled
Very poor communication and very poor customer service and very poor service. They scheduled my first appointment way later than they should after they communicated with my insurance. Anyway after I finally get scheduled and I go to the shop they tell me that they ordered the wrong windshield by mistake. I said no problem and I was scheduled for another appointment and then it was canceled without anyone calling me to let me know. After I called they said we actually called you yesterday and left you a voice mail and I don’t even have my voicemail setup.Its been months and still I didn’t get my windshield even I already paid long time ago
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October 2022 by Lani C.
Thank you Genuine Auto Glass! My windshield was replaced quickly and ahead of schedule. The staff was very friendly and helpful.
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October 2022 by Ferol Morales
These guys was great they came to my rescue as needed and didn't charge all the extras other places was going to. Like the same day service fees and others. But they was awesomely awesome lol great attitudes. Great price for passenger window replacement After someone decided to break into my car after school clothes shopping with my girls,I park in front of the restaurant thinking I was safe . It happened all to fast. The police even seen them break my window but they needed to have probable cause basically for me to say a crime was committed before they could arrest him. So they got away that easy. So watch out people we no longer have policeman to protect us there basically security guards just to write a report for you and take yours. Uugh. Any way this glass place was and is awesome. In my time of need..
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October 2022 by Frank Scuiletti
Scheduled a 10:30 appointment for a windshield replacement and nearly 3.5 hours later they had not started it. So frustrating. They did say 3-4 hours, after I arrived. But I’ve had companies replace glass in my driveway in 45 minutes. If I wasn’t from out of town with special order glass I would have left. One star is generous. Why not tell customers over the phone how long their service takes rather than surprise them? Technician did a fabulous job. They ultimately comped us and we left satisfied—and I changed this rating to 4 stars.Service: Auto windshield replacement
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October 2022 by Amanda Myers
Excellent service. A rock hit the back window in our Element. Genuine Auto Glass was able to replace the window the next day. They were incredibly easy to work with and very professional. Absolutely recommend!
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October 2022 by Evangeline Wambugu
The front staff are very rude and very disrespectful. To be specific I met a lady by the name Clareas Barnes who shouted at me and did not give me a chance to talk. She misquoted my price to $ 500 and when I questioned the price she started shouting at me. The price was review to $350. When I asked where my car had been parked she yelled at me that it’s at some place in the corridor and I should go look for it. The lady discriminated against me. Please look for some other place to have your car fixed.Service: Auto windshield replacement
