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October 2023 by Cynthia Baldwin
I, unfortunately, haven't purchased from them, but I have had the pleasure of talking to Craig for the last couple of weeks about a mini van they have. Craig and Gene Pankey did everything they could to get us approved, the term was just a little longer than we wanted, but no fault of Craig or his team.Craig was very open and honest about the vehicle from start to finish and kept me in the loop the entire time.I highly recommend anyone looking for a vehicle to check out Gene Pankey Motors. Honestly the most honest and straight forward dealerships I've worked with.Thank you for all of the help!
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August 2023 by Delaina Lewis
I didn't end up buying a car from them, BUT they were very friendly, informative, and the building was clean. Kevin Trohman was extremely helpful in helping us find a car to test drive that met all of our criteria. The next time I go to look for a car I'm definitely going to stop by Gene Pankey!
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August 2023 by Alicia Schwader
Just bought our daughter an Audi Q5 for her first car from Jack Dorn at this dealership. Jack is such an amazing person! He was honest with us when it came to putting a 16 year old in her first car. We wanted something reliable. And the process didn’t take all day! We WILL be buying another car from Jack! Also special shout out to Jon Van Gieson for being straight forward and honest as well! He had to jump through some hoops but managed to work his magic! Gene Pankey Motors and all their employees treated us like we were the most important people in the room! Sales men who weren’t even working with us shook our hand and introduced themselves! Amazing company highly recommend!
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August 2023 by Joseph Farrell
I purchased a vehicle out of state from Gene Pankey on 13 July and have yet to receive my registration information. The vehicle is still sitting in my driveway and I am unable to get temporary tags for it without the registration from the dealer. When the vehicle was delivered to me there was trash in the car and it smelled like cigarette smoke. Now I'll have to pay to have it detailed since Gene Pankey never cleaned the vehicle before selling it. This process of purchasing a car out of state has been extremely hectic and I cannot recommend Gene Pankey in the future. UPDATE: The sales manager responded to me today via email regarding the registration. I am awaiting a response regarding the condition of the vehicle upon receipt.
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July 2023 by Chris Rudolph
Gene Pankey Motor Co. Is one of, if not the only used car dealership I would purchase a car from. Everyone I have sent there, including myself, has been treated fairly and with great respect. This company has great values when selling used cars. They always take care of the customer. If there is something wrong with the vehicle that you purchase from them, they will fix it or help you get it fixed. If you are not happy with the sale, they'll do what they can to make it right. In my personal experiences there, I have worked with Craig. He is a great person. He has always done good by me and the people I refer to him. Thanks Gene Pankey Motor Co., and thanks to Craig. I will always recommend you to my friends.
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June 2023 by Dennis X
I sold my 2012 Equinox to Gene Pankey Motor Company, Kevin Lamar assisted me and it was a no-stress and straightforward process. I was in and out in just under an hour.I recommend this place to all looking to sell or buy. And come to find out, my old friend also purchased cars from here for his business!Ask for Kevin Lamar
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April 2023 by Debi Kabisch
Bought a used car. The staff here were helpful and low pressure. There was a surprisingly good selection. We left happy. Thank you John and Johnathan.
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December 2022 by Christy Gibbons
Mark in the Service Department is my actual HERO. We recently had a fluke situation with a car we had purchased from Gene Pankey and to say that Mark went above and beyond to help, would be a total understatement. I was facing a really scary financial situation and because of Mark and his commitment to customer service my car is good to go. If you're considering purchasing a car from Gene Pankey, know that you're in good hands. Thank you, Mark!!!
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September 2022 by Bonnie Fender
My husband and I were in a bind and needed a good quality car quickly. Craig Wilson was our car dealer. He went above and beyond unlike any other dealer has done for us. He set us up with a vehicle with all the amenities that we asked for. He was referred to us by a good friend of ours and we can see why. He was very friendly and made our experience quick and easy. We will be referring people to Gene Pankey from here on out. Thank you for everything you did. Amazing service.
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July 2022 by Steve C
CRAIG IS THE BEST! My wife has bought two cars from Gene Pankey via Craig. He always works hard to make sure we are happy and he did the same with our daughter today. Thanks Craig!
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July 2022 by Paul A.
Sold our car here. The entire staff was very friendly and are true to their word. I would do business with them anytime. Way better customer service than the rest of the dealers around!
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May 2022 by Sarah Clark
I had an excellent experience with this company. Craig was my sales guy. He was clearly experienced and wanted the customer to have a good experience not just through the sale itself, but he followed up to ensure satisfaction. Used cars are always sketchy feeling, but this dealership felt transparent, efficient and trustworthy. Thanks again Craig!
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April 2022 by G00fyS0up
After showing interest in a used 350z on Offer Up a salesman named James contacted me to answer questions about it. We have a hectic schedule and James was able to accomodate us early on a Saturday. They honored the Offer Up price and even put Premium gas in it for us! We would gladly do business there again. Thank you James and Gene Pankey!
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April 2022 by Dalvin Yarbrough
Gene Pankey made it simple to sell my car. They were upfront and honest. The whole process took under an hour. James T the assistant buyer was neighborly and even dropped me back home. I'd gladly consider purchasing there when I'm ready to buy again. I would 10/10 recommend checking them out!
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March 2022 by Christopher Hayden
Hey all, I had the pleasure of buying my vehicle through Craig and the larger team. I'm located in LA, found this BMW X4 online and chatted with their team over like two weeks. Each one of them was very kind, patience, never pushy and really made the process easy. I've never bought a car before without seeing it prior to this, but these guys were great and I'll definitely be reaching out to them again the next time I need a car. They even were patience and understanding while I had to ship it down.Thanks everybody!
