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September 2023 by Tiffany Middlebrooks
I have been going to this clinic for awhile now but today was my first and last time going here I will be looking for a new Doctor I had a appointment today asked for some cough syrup with codeine to get rid of this cough I had for almost a month I tried over the counter cough syrup first it didn't help so I wanted to get prescribed something stronger the way Dr Schowalter looked at me like I was a crack head and like I asked her to help me run drugs somewhere was absolutely disgusting I'm a black female and I work in the health care flied so I know this is the way we as black men ans women are treated when we go to the doctor and ask for a narcotic or something like cough syrup with a narcotic in it we get looked at like we are some kind of drug addicts I find this disturbing and disgusting and will tell everyone I know not to go to this clinic if your a black person this behavior is not sitting well with me and the clinic should be ashamed of there slefs and the lady at the front desk very rude she hung up in my face when I called back to check on my prescription this was the worst I have ever been treated by a doctor shame on u Franciscan medical clinic on pearl Street.
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February 2023 by Patty Smallwood
So apparently, my Dr. Left this office suddenly. I cannot get another Dr. Appointment until April, and the office will not honor my old Drs prescription for my headache medicine. I have had 2 neck surgeries and am no longer on any opiates. This is medicine I have taken for years and don't abuse in any way. Not sure what's going on here... I have great insurance, but I am not so sure about these folks
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February 2023 by robert lake
worst place to go cannot talk with doctor or assistant had to drive 3 hour to refill a precription that is for blood pressure the same for the last 10 plus years filled part of it but not all and its suppose to be taken together complete b/s one star they dont deserve
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December 2022 by Luke Johnson
Very friendly staff and Dr. McBride was very caring in wanting to get me healthy! Thank You!
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November 2022 by Tiffany Lyons
They are so kind here!! From Dr. Showalter who is truly an amazing human to the front desk..but honestly the lab tech..she is so great!! I usually get stabbed over and over getting my blood drawn is usually such an awful experience but the gal here is so good! First poke and over and done in seconds. I love this place!
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November 2021 by Jackie Petersen
Dr Schowalter and her team are Outstanding!! Caring, thorough, and organized.
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November 2021 by J M
It is virtually impossible to get someone to answer a phone here, take today 9/16 for example, I've called and been on hold 9x l I've been to this Location a few times and they are on where near busy enough for this to be an issue.
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November 2021 by Dustin Bailey
Erica and Rachel and extremely helpful and personable!
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November 2021 by Alex-Olga S
Very pleased with my first time at this clinic. The receptionist was polite and helpful. The nurse took me in right away and had a friendly conversation with me. Dr. Showalter is very knowledgeable. I appreciate her holistic approach.
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November 2021 by Tim Brown
+5 stars for being nice enough and treating my symptoms accurately...-7 stars for telling me they worked with my insurance and sending me a disproportionately large bill my insurance did NOT cover.-5 stars for never telling me how much I or my insurance would be charged even when I inquired before leaving to make sure everything was taken care of. They told me it was; it was not.
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November 2021 by Pixie
Great staff!Needed a last minute physical and they were able to get me in immediately and have all my paperwork done.
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November 2020 by MycoolLikes
I have never felt so unwelcome in a doctor's office. By nearly all of the staff, and more than once. I have been talked to like I was a child. I have been argued with and interrupted. My prescriptions have been withheld on more than one occasion because of technical or human error. Odd you have none of my medical history for 3 years prior this one, when the very next Franciscan I called had the past 6 years, including recent visits to your location. You really need to treat every patient with respect, keep your attitudes in check and learn how to deal with different personalities. I hope I don't ever have to go back.
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November 2019 by Katie Buman
I really liked my doctor, she was cool and listened to all my concerns! Really nice staff overall.
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November 2019 by Javi
Amazing staff! Very friendly, & helpful. Been going here for the past 5 months & they have been great with appointments.
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November 2019 by Nur G
The nurses and staff were nice and helpful. The women doing the blood-work was exceptionally good at her job. However, the doctor I saw, Kelsey Falls DO (sorry I may have written it incorrectly) really put me off. I felt that I was pretty positive, open minded, and really just trying to establish care. I was met with a scowl and a coldness that someone who has literally had some chronic health conditions her whole life, quite frankly, was rude. I felt like when I tried to explain my medical history, she shut me down, instead of waiting for my records to come thru, and then telling me her opinion. She acted like I didnt have a thyroid issue, and oh look once again, I do, the bloodwork always shows it, why do they second guess us? Shouldn't a doctor understand how scary it is to go the doctor? How often in my whole entire 33 years of life, I have been pulled and prodded and touched by interns. Why wouldn't my knowledge of my body matter? Why wouldn't it matter what my opinion is? And why, when i asked to be switched to a different doctor, did they find it so absurd? One of the nurses essentially tried to guilt me into believing that it harms the system to switch doctors if you don't like your doctor. Well that right there told me what they value, adherence to the system, and not individual care for each unique person with their own unique medical history. As someone who avoids doctors, who tries to listen to them, and tries to understand their point of view, I felt walked over, as if listening to them required me to not care about how I feel about my own body, bec. my own sense of my own body was secondary. And if this first visit was not indicative of the clinic as a whole, or perhaps that doctor DO had a bad day, then I apologize. But I really walked in very hopeful, and left feeling quite frankly, powerless. And that's not the way to treat patients. No matter who they are. Again, perhaps I just was a personality that has trouble with certain doctors, and I did like that she acknowledged that women get UTI simply bec. of their anatomy, but Multiple symptoms I told her, she kind of wrote off very quickly as not being a big deal. I recently was incapacitated 6 of the last 10 work days I've had, I had a serious concern that was keeping me out of work, and I wanted a serious response . I hope that others still will find what they are looking for in this clinic. But, I really almost never have had this bad of an experience in a clinic in at least 10 years. That's why I said their attitude felt outdated, perhaps this is good for some, just not me. Again, I apologize if this seems critical, but to me, this clinic needs some Anti-bias training in attending to different demographics, and the awareness that their implicit biases are going to impact their ability to care for others if left unattended.
