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November 2023 by Jerry
Fixed my door lock problem promptly. Also ad a break job done here several years ago and never had a problem.Services: General repairs & maintenance
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August 2023 by Sam Y
TDLR: This shop damaged several components throughout a repair, billed additional work without consent, didn’t test drove to verify repairs/safety, and refused reimbursed me for the parts that I had purchased out of pocket due to their negligence.My 2007 Lexus RX350 had terrible vibration/tracking issues. I suspected a rack and pinion, but I decided to spend the $145 for an official diagnostic at this reputable shop. The diagnosis came back as the rack and pinion and rear suspension bushings. After discussing a course of action, it was recommended to start with the rack and pinion (which I had already purchased). I agreed and dropped off the car and parts a few days later for the repair.A few days later, I received a call that car was “ready to go”. There was no mention of any issues, so I happily paid for the repair ($982.94 in labor) and left the shop. As soon as I left the shop, not only was the issue worse, but several dash lights were on (ABS, VSC, CEL). Clearly the tech did not take the car for a test drive to ensure the safety of the vehicle.I took the car home and decided to diagnose the issue myself. It turns it was the pair of rear knuckle bushings, connected to the rear trailing arms, that was actually causing the issue (not the rack and pinion). I purchased the bushings kit and scheduled the drop off for the fix. To ensure that nothing else was touched, I wrote on the early morning drop-off form for the replacement of “only the rear knuckle bushings” and followed up with a call to clarify this. This repair can be done with a universal ball joint removal tool without the knuckle being removed — a relatively straightforward, simple job.A few days went by before I received a call notifying me that several components were damaged during the repair. I decided to stop by the shop to investigate and it turns out that they had removed the both knuckles and removed all three trailing arms to press out an additional bushings. Several bolts/nuts were damaged, two forward trailing arms were cut, and I was surprised with a bill of $673.79 for labor. Reluctantly I went back home and purchased the damaged parts which ran me another $400+ out of my own pocket.A few days after I dropped off the parts, I received a call that the car was fully repaired and ready for pickup. I confronted the shop about the damaged parts and unnecessary labor. They didn’t own up to the mistake or even acknowledge it. There were other customers in the lobby, so I decided not to escalate it further. I was given a courtesy “AAA discount” for $50 as a concession. The bill came out to $872.32 after the “discount.” I can tell that the staff was irritated and I was sent off without an apology. Again, the tech did not take the car for a test drive to ensure the safety of the vehicle. The dashboard was littered with warning lights (ABS, VSC, CEL, AFS, and Brake). I drove it straight back to the shop, where I was clearly not welcomed. They didn’t invest further until I kept pushing for a resolution. They agreed to take the car in another day.I took the car home again and diagnosed it myself. It turns out that the rear-left ABS line and AFS sensor were both damaged when technicians dropped both knuckles. Again, I purchased the parts myself and took it back into the shop a few days later.When I finally went back to pick up the car, they handed me the keys and expected me to just walk out. I stood my ground and asked for a reimbursement for the parts that they damaged (for the 2nd time). Again, no apologies or acknowledgment of fault. I was denied a reimbursement and was offered a credit towards a future repair instead. In disbelief and disgust, I left.I was hesitant to post this review since I understand how difficult it is to run a business, but my experience was a total nightmare and I felt that it had to be shared.Service: Steering & suspension repair
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August 2023 by Butch H
Terrible business incompetent service and management. This business is under new management which is grossly irresponsible and far less knowledgeable than the former owner. My recent service with them is absolutely the worst experience Ive ever had, filled with excuses, a lack of knowledge, unreliability, and responsibility. In short, I dont think they have a clue on how to run a business or fix a car responsibly. Ill never go back.
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August 2023 by Samuel Y.
TDLR: This shop damaged several components throughout a repair, billed additional work without consent, didn't test drove to verify repairs/safety, and refused reimbursed me for the parts that I had purchased out of pocket due to their negligence. My 2007 Lexus RX350 had terrible vibration/tracking issues. I suspected a rack and pinion, but I decided to spend the $145 for an official diagnostic at this reputable shop. The diagnosis came back as the rack and pinion and rear suspension bushings. After discussing a course of action, it was recommended to start with the rack and pinion (which I had already purchased). I agreed and dropped off the car and parts a few days later for the repair.A few days later, I received a call that car was "ready to go". There was no mention of any issues, so I happily paid for the repair ($982.94 in labor) and left the shop. As soon as I left the shop, not only was the issue worse, but several dash lights were on (ABS, VSC, CEL). Clearly the tech did not take the car for a test drive to ensure the safety of the vehicle.I took the car home and decided to diagnose the issue myself. It turns it was the pair of rear knuckle bushings, connected to the rear trailing arms, that was actually causing the issue (not the rack and pinion). I purchased the bushings kit and scheduled the drop off for the fix. To ensure that nothing else was touched, I wrote on the early morning drop-off form for the replacement of "only the rear knuckle bushings" and followed up with a call to clarify this. This repair can be done with a universal ball joint removal tool without the knuckle being removed -- a relatively straightforward, simple job.A few days went by before I received a call notifying me that several components were damaged during the repair. I decided to stop by the shop to investigate and it turns out that they had removed the both knuckles and removed all three trailing arms to press out an additional bushings. Several bolts/nuts were damaged, two forward trailing arms were cut, and I was surprised with a bill of $673.79 for labor. Reluctantly I went back home and purchased the damaged parts which ran me another $400+ out of my own pocket.A few days after I dropped off the parts, I received a call that the car was fully repaired and ready for pickup. I confronted the shop about the damaged parts and unnecessary labor. They didn't own up to the mistake or even acknowledge it. There were other customers in the lobby, so I decided not to escalate it further. I was given a courtesy "AAA discount" for $50 as a concession. The bill came out to $872.32 after the "discount." I can tell that the staff was irritated and I was sent off without an apology. Again, the tech did not take the car for a test drive to ensure the safety of the vehicle. The dashboard was littered with warning lights (ABS, VSC, CEL, AFS, and Brake). I drove it straight back to the shop, where I was clearly not welcomed. They didn't invest further until I kept pushing for a resolution. They agreed to take the car in another day.I took the car home again and diagnosed it myself. It turns out that the rear-left ABS line and AFS sensor were both damaged when technicians dropped both knuckles. Again, I purchased the parts myself and took it back into the shop a few days later.When I finally went back to pick up the car, they handed me the keys and expected me to just walk out. I stood my ground and asked for a reimbursement for the parts that they damaged (for the 2nd time). Again, no apologies or acknowledgment of fault. I was denied a reimbursement and was offered a credit towards a future repair instead. In disbelief and disgust, I left.I was hesitant to post this review since I understand how difficult it is to run a business, but my experience was a total nightmare and I felt that it had to be shared.
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July 2023 by Norris Spellman
I needed a radiator, I went to a couple of places, and it was too costly for me. I went online and found this place. They put in a brand new radiator at a reasonable price and the people were very nice. I am satisfied I would recommend them to anybody.
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June 2023 by Jennifer Fraser
Always friendly, work to get us accurate information on what's wrong and what it will take to fix it. Very honest with customers. Appreciate their help with multiple vehicles over many years. Tracey and Ron are great and they have excellent mechanics.
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May 2023 by Anne Morphis
Recommend highly. My VW Tiguan was sick check engine light came on / she was not running well at all. I knew what the issue was intake/manifold ugh. Took it to the VW dealer I had a horrible experience.I needed help with my car I went on line where you find all the answers. I was looking for a place that had experience with VW.Found ‘em and now I will not let them go - intake/manifold, position sensor, steering sensor, water pump, and oil change all new fluids. So with taxes that was almost 3K but they work with my warranty company and I paid 969For all that work I was happy and will definitely be sharing this experienceThank youServices: Auto engine diagnostic
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May 2023 by Shay Cash
My car just stopped running on a Friday at 5pm:( I had her towed to the shop and Monday got the bad news it was the fuel pump. Sticker shock to say the least but my safety & family’s safety is priceless!! Thanks to all at the shop and Tracy for always making it a little easier!!
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May 2023 by Miny Park
Set an appointment over the phone and when I went in person I was disrespected."You look lost."Appointment wasn't set, I had to come back an hour later. Problem wasn't resolved. No help.
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February 2023 by Nicholas Kula
These guys have helped me a couple times now. I had some bushings pressed into my control rods for my hot rod here (when I was turned away by 6 other shops).More recently my car died in the road. Alternator kaput. Had it towed here on the fly and they dealt with the issue quickly and kept me informed. Even offered to drop off the car locally at our house when the time ran a lil longer than initially anticipated. These guys rock. Great service at a good cost.
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December 2022 by Tyler Mayfield
Always nice and friendly, work is top notch! I have referred people here before and will continue to do so!Service: General repairs & maintenance
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April 2022 by Shay A
I have been taking my 2015 Dodge Charger here for the last 2 year (radiator, to warning light attention, heating issues and headlight bulb replacement “hard to reach”) and I have always been satisfied with service & price. You get what you pay for and the quality and time spent is well worth it! Thank you very much, Tracy is my go to for car repair!Services: Auto engine diagnostic
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February 2022 by Scott Chaffee
Brought my older Jeep project in to get the clutch, flywheel and throw-out bearing replaced. They did a great job and are extremely good to work with.Service: Transmission
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February 2022 by Brendan Condon
Tracy and the crew took care of my check engine light issue, which turned out to be pretty significant, enough to the point where my car wouldn't pass inspection. Communication is always top notch and I wouldn't go anywhere else!Service: Auto engine diagnostic
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February 2022 by Tracy Ricks
This business since day one, has been one of the best places for me to go. I have a limited budget and I don't want to pay for expensive services but sometimes it happens. Long story... I took my car into a different shop, the other place 700$ charged me for diagnostic service, plugs and cap claimed car needed these things replaced thats why my engine was having troubles......Not!!! The mechanic at FedWy Automotive showed me the actual problem I was still experiencing, one value/cylinder was shot!! Really wasted 700$ at the Saturday, Tire and Automotive shop simply because they were open on weekend ? they band- aid charged me for an engine that needed replaced!! Thank goodness for the great service and honesty, at FedWy Radiator & Automotive it is an eye opener. Nevertheless I will always trust this family business. Thank you, FedWy Automotive for your help and advice Sincerely appreciated!
