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July 2024 by Mike M
I came in because my radiator was leaking. I called to get an estimate, which was the best price in the vicinity, very reasonable. I asked if I needed to make an appointment to bring it in. The gal on the phone (I don’t remember her name off hand) said it was preferable, and she could have a technician available to look at it around the time we agreed on. Additionally, she said she would order the radiator, so it was ready. Within a matter of a few hours, the job was complete. The technician advised me a bearing in the automatic tensioner pulley, for the belt, sounded bad, making a grinding/humming noise. I asked that they replace that as well. They also checked the overall cooling system, and assured me everything appears to be working fine. I was very happy with how fast they competed the job, and how friendly and competent the staff was. They were very reassuring and appreciative of my business.
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July 2024 by Albert Terry
It's hard to find a repair shop that is honest and reasonable prices. Federal Way Automotive is my favorite after Bud Cleary in Auburn hosed me over, replacing parts that were perfectly fine. $5,500 for replacing my whole heater system when all it needed was an actuator. Buckys in Federal charged me $175 for part that I could buy for $25! There was labor charge on top of that. Tacoma Radiator charged me over $500 for a new radiator when all that was needed was a thermostat! Valley Buick in Auburn was going to charge me over $500 for 3 three coils which cost me about $160 OEM from Amazon for the three and took me about 30 minutes to replace. After taking my truck to Federal Way Automotive, I was pleased with their work and at a cost much less than any other repair shop in the Auburn/Federal Way area. Eddie, you are now my go to repair shop!
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May 2024 by Bruce Wetsel
In time with the service, friendly personal, know the problem with the car, good value.
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May 2024 by Jan Semsak
Your service is excellent, however I didn't give a 5-star because of my last visit which was the 100,000 mile maintenance. The standard worksheet had a list of mandatory items to be serviced, but the boxes were not checked off. I assume everything was done, but I did not have validation that it was. Also I didn't have the separate brake inspection report attached. I am a detailed person and like details. I also should have noticed the lack of information when I picked up my car. I will be more aware next time. Thank you for providing good maintenance on my car.
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May 2024 by Paul Feshchenko
The experienced team at Federal Way Automotive has taken care of my cars for years. Great customer service and detailed documentation for my multiple vehicles. I highly recommend that you make this your home base for your auto needs.
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May 2024 by Don Jacobus
Fair, timely and a quality job.
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April 2024 by bsmith0907
Andrew was very easy to work with. I asked if they would install customer-provided parts and he confirmed. Set appointment, dropped off car Mon night, they stored my vehicle in their "cage" for security, had the job done by early afternoon the next day. One of the easiest repairs I've had done on any car.
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April 2024 by Yo Jun
Awesome, honest, and a good shop that I just found out recently.
Now I am not a mechanic or expert compared to any automotive shop folks. But I know moderately about parts, how things work, and some basic modifications etc. I needed to find a shop that will take care of a broken AC suction line, and these folks are the go to place now. Even though the part didn't work out, they kept the pricing and promises fair. Even though there are shops around, I tend to establish a trust between those that are honest yet knowledgeable. Thanks you guys!
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January 2024 by Riley McKenna
Love these guys. Trust them with my vehicles.
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November 2023 by Jerry
Fixed my door lock problem promptly. Also ad a break job done here several years ago and never had a problem.Services: General repairs & maintenance
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September 2023 by Craig Olsen
No issues, good experience.
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September 2023 by Mike Tarro
Very friendly and attentive staff
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September 2023 by Daniel Muir
Good prices, friendly and knowledgeable
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August 2023 by Sam Y
TDLR: This shop damaged several components throughout a repair, billed additional work without consent, didn’t test drove to verify repairs/safety, and refused reimbursed me for the parts that I had purchased out of pocket due to their negligence.My 2007 Lexus RX350 had terrible vibration/tracking issues. I suspected a rack and pinion, but I decided to spend the $145 for an official diagnostic at this reputable shop. The diagnosis came back as the rack and pinion and rear suspension bushings. After discussing a course of action, it was recommended to start with the rack and pinion (which I had already purchased). I agreed and dropped off the car and parts a few days later for the repair.A few days later, I received a call that car was “ready to go”. There was no mention of any issues, so I happily paid for the repair ($982.94 in labor) and left the shop. As soon as I left the shop, not only was the issue worse, but several dash lights were on (ABS, VSC, CEL). Clearly the tech did not take the car for a test drive to ensure the safety of the vehicle.I took the car home and decided to diagnose the issue myself. It turns it was the pair of rear knuckle bushings, connected to the rear trailing arms, that was actually causing the issue (not the rack and pinion). I purchased the bushings kit and scheduled the drop off for the fix. To ensure that nothing else was touched, I wrote on the early morning drop-off form for the replacement of “only the rear knuckle bushings” and followed up with a call to clarify this. This repair can be done with a universal ball joint removal tool without the knuckle being removed — a relatively straightforward, simple job.A few days went by before I received a call notifying me that several components were damaged during the repair. I decided to stop by the shop to investigate and it turns out that they had removed the both knuckles and removed all three trailing arms to press out an additional bushings. Several bolts/nuts were damaged, two forward trailing arms were cut, and I was surprised with a bill of $673.79 for labor. Reluctantly I went back home and purchased the damaged parts which ran me another $400+ out of my own pocket.A few days after I dropped off the parts, I received a call that the car was fully repaired and ready for pickup. I confronted the shop about the damaged parts and unnecessary labor. They didn’t own up to the mistake or even acknowledge it. There were other customers in the lobby, so I decided not to escalate it further. I was given a courtesy “AAA discount” for $50 as a concession. The bill came out to $872.32 after the “discount.” I can tell that the staff was irritated and I was sent off without an apology. Again, the tech did not take the car for a test drive to ensure the safety of the vehicle. The dashboard was littered with warning lights (ABS, VSC, CEL, AFS, and Brake). I drove it straight back to the shop, where I was clearly not welcomed. They didn’t invest further until I kept pushing for a resolution. They agreed to take the car in another day.I took the car home again and diagnosed it myself. It turns out that the rear-left ABS line and AFS sensor were both damaged when technicians dropped both knuckles. Again, I purchased the parts myself and took it back into the shop a few days later.When I finally went back to pick up the car, they handed me the keys and expected me to just walk out. I stood my ground and asked for a reimbursement for the parts that they damaged (for the 2nd time). Again, no apologies or acknowledgment of fault. I was denied a reimbursement and was offered a credit towards a future repair instead. In disbelief and disgust, I left.I was hesitant to post this review since I understand how difficult it is to run a business, but my experience was a total nightmare and I felt that it had to be shared.Service: Steering & suspension repair
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August 2023 by Butch H
Terrible business incompetent service and management. This business is under new management which is grossly irresponsible and far less knowledgeable than the former owner. My recent service with them is absolutely the worst experience Ive ever had, filled with excuses, a lack of knowledge, unreliability, and responsibility. In short, I dont think they have a clue on how to run a business or fix a car responsibly. Ill never go back.
