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November 2023 by Dotty potty
I didn’t actually have the opportunity to use Cooper’s for a repair, however Scott was extremely helpful. My daughter and I drove in with a used vehicle from a car lot to see if we could have them do a pre-purchase check. They did not have time for us until the next day, and that didn’t work for us, but Scott was able to look at the transmission to tell us it was definitely not new, as the car lot had stated. Bullet dodged! He took the time to answer questions we had about a potential vehicle, and steered us in the right direction. Even though I live in Olympia, I will look to Cooper’s for my next repair needs.
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October 2023 by Luke Durham
We are on our first road trip as a family and had some issues with our car and they showed up in our Carmax Network of mechanics.Without a doubt the best customer service and experience I've ever had in dealing with any automotive problems in my life.We're 500 miles from home and they bent over backwards to help us get everything repaired, ready, and on the road again. Even if you don't have a car through Carmax I would recommend coming to these guys for whatever issues you have with your vehicle. You know it's a good business when the first thing you see when walking through the front door is a quote on the wall about the importance of having a good reputation and keeping it for as long as possible in the community.These guys know what they're doing, and they genuinely care about what they do and how they're represented in their community.
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September 2023 by Darelle Estep
We brought it in to Coopers not knowing exactly what was wrong with the air conditioning unit thinking we just had to recharge it. But it turned out to be electrical connector damage of the wires to the air conditioning. So we had them go ahead and repair it, which they did promptly less than a day and a half. In addition they vacuumed my whole car and put air in my front tires that have been low for a couple of weeks. That was over and above what we brought it in for. The Cooper auto repair specialist knew exactly what they were doing, how to repair it and called us to let us know what the problem was and to get the approval to go ahead and send us an email..very professional and courteous. Thank you Cooper Auto Repair. We have already recommended them to acquaintances and they're planning on making appointments. Thank you again.Service: Electrical repair
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September 2023 by Veronica Rapozo
I received a flyer for an oil change, so glad I did. The staff is extremely kind. The oil change cost was unbeatable!! They also check out the car pretty much felt like top to bottom to make you aware of any issues. And no they are not trying to create a bigger bill. I found Coopers honest and that is so hard to find.Everyone I know of heard about my experience at Cooper's.
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September 2023 by Paul McVinney
Chose Coopers from a Google search because they advertised a comprehensive list of repairs. I was traveling through the area on a long vacation and they were able to fit me in to an already tight schedule. I was one of “those customers“ with “my truck is making a noise” complaints. Totally honest and up front with me about what it might be, what it may cost, and how long it may take. They provided photos and a description after diagnosing the problem and before starting work. They finished ahead of the anticipated schedule and right on the cost estimate. This job has a 2 year warranty. I would definitely make them my garage if I lived in this area!
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September 2023 by Christine Larsen
I had my oil changed along with a look at ‘45 point inspection’. Tho they say 2 filters need to be replaced I never heard from them to get the go ahead? And somehow all my tires were inflated 10 psi higher than stated in report? Just odd, I know I didn’t add air and I’m the only driver!? Just strange had to let air out to get them back to good.Other than that everything was completed tho I doubt I’ll use this business again, too much of a hassle to get rides back and forth with no waiting room there for simple services… I do understand their reasoning for not having one but a hassle either way.Service: Oil change
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August 2023 by Heather Fennell
When I was looking for an affordable oil change on my newer truck, these guys beat everyone! I came into the office where a very professional and personable man named Dylan greeted me. He was absolutely transparent about every detail of the oil change and even accommodated me by answering some questions I had about other work I am looking g at getting done. From start to finish the whole process took 1.5 hours and I appreciate the pictures they took during the process! I highly recommend these guys if you need a simple oil change or full motor work. They beat anyone's prices. Thank you Cooper!!!Services: Auto engine diagnostic
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August 2023 by Mark Thessen
I have had a lot of work done here. I called and wanted a price to replace valve cover gaskets on a 2003 Toyota 4Runner 4.0. I had had cleaned it off with brake clean. And then started it up, it was pouring out the valve cover. Would not give me any kind of a price, said he would have to check it out first. Just a ball park figure would have been nice.
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June 2023 by Keith Guerin
This was a diagnosis and possible repair of a front suspension problem. I was impressed by their willingness to bring in my car on short notice for a diagnosis. I had no idea the severity of the problem and was worried about driving the vehicle. This was a result of an accident in which the car sustained damage from a front end collision with divots on the side of the highway. A knocking sound was heard coming from the front end. I was put at ease as they showed me what the problems were and made recommendations about driving and the repairs that were needed. Thank you very much for you support.Service: Steering & suspension repair
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May 2023 by Kalli Soeury
It is very easy to schedule an appointment, and there are 2 locations (Tacoma and Puyallup). They have wonderful customer service and great mechanics! When dropping off my car, they provided me with a Lyft back home & while waiting in the waiting room for my ride, they offered me a donut and beverage (that's so sweet)! Scott, Lance, and Dylan were so helpful with dealing with all my questions. I highly recommend getting your auto repairs and oil changes here (@both locations). They are very fast and efficient. They know what they're doing :) I will continue coming here for all my repairs!
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May 2023 by Erica Rocha
They were able to get me in right away. Great customer service!! I also got a text with a link to detailed auto report. Great price and did more than any other place I’ve ever went without charging me extra. I’ll be coming here from now on :)Service: General repairs & maintenance
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April 2023 by Carly's Home Account
My family has been taking our cars to Coopers since I was in high school. I am continually amazed by the employees customer service and quality of care.I appreciate their vehicle condition report. It’s so nice having a report that shows you the immediate repairs, as well as possible upcoming repairs.We have used both locations and service is great at both. They get us in as quick as possible and do their best to get that car right back to us. They don’t set expectations they can’t make, they are honest about their timeliness and quotes.Whenever I have talked on the phone with their employees, I have felt well taken care of. When I didn’t have a ride to pick up my car, they sent a shuttle service to come pick me up free of charge.Love Coopers! We will definitely keep bringing our business back to them.Services: General repairs & maintenance
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April 2023 by 4 Girls 1 Table
Cooper’s was highly recommended to me as a place to repair my vehicle after a theft. They weren’t able to do any of the body damage or interior damage repairs, but they were able to get my car in quickly for the mechanical repairs. I am very grateful and Dylan and Scott were very helpful! Thank you for helping me during this stressful ordeal!Services: General repairs & maintenance
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April 2023 by C Bryant
Another shop told me my cars transmission was going out and the cars life was done. Cooper’s ran some diagnostics and found a simple fix and my car is running great again. Great customer service and no attempt to upsell me on things other than what I needed. I’ll be using them again next time!Services: Auto engine diagnostic
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April 2023 by Debra Morgan Pardee
I took my old, tired 1997 Jeep Cherokee in for a diagnostic inspection. Coopers came up with a list of repairs and maintenance needs that was prioritized. I worked with Lance to come up with a plan that fit my budget and a timeline that will get my Jeep in good running order in a short time. Their rewards plan includes 24-hour roadside assistance and a 2-year/24,000 mile warrantee. I drove away feeling I was in good hands and that I could expect to get many more years out of my Ole Jeep.Service: General repairs & maintenance
