-
April 2024 by Cedric van Duyn
Phone helpline is practically useless
-
January 2023 by Tick Tock
Terrible experience! I went in to this bank to inquire about their CD rates. I parked in the garage in a stall marked for their customers. When I came out 25 minutes later, I had a $35 parking ticket! When I called the parking garage company, I was told the bank requested the ticket! What the heck?! No one in the bank asked me what kind of car I drove or where I was parked. I will definitely never bank with them. I found a much better CD rate anyway.
-
December 2022 by Joe Emmons
No customer service. Outdated and abusive overdraft practices still in place despite previous lawsuits (another lawsuit is coming). Avoid this bank.
-
November 2022 by Samantha Wood
No customer services at all. Do not use this bank. I’ve been with them for 6 years and was already thinking of leaving due to many terrible experiences I’ve had. They placed an insurance check on hold for 11 days for my sons medical bills. Which I had no prior knowledge would happen. I called them to discuss this and you could tell they weren’t going to release or resolve this issue. They don’t care about their members. My experience with BECU has already been better and I haven’t build a 6 year rapport with them to establish that respect. Which shows the difference.
-
November 2022 by Samantha Perala
No customer services at all. Do not use this bank. I’ve been with them for 6 years and was already thinking of leaving due to many terrible experiences I’ve had. They placed an insurance check on hold for 11 days for my sons medical bills. Which I had no prior knowledge would happen. I called them to discuss this and you could tell they weren’t going to release or resolve this issue. They don’t care about their members. My experience with BECU has already been better and I haven’t build a 6 year rapport with them to establish that respect. Which shows the difference.
-
March 2022 by Jay Hansen Trump
Bad customer service. They ignore you until you go away.
-
February 2021 by Stephen Fuller (Noxxer)
Helpfull and friendly
-
February 2021 by Stephen Fuller
Helpfull and friendly
-
January 2021 by Stacey Stephens
Very friendly people in the branch. Very clean and up to date.
-
July 2020 by C Olson
I applied for a boat loan on 6-15-2020 with the North River dealer and they recommended Bank of the West. We started the paperwork and they received an approval right away. Based on the approval, I paid my down payment and made arrangements for picking up the new boat once the loan funded. After bugging my salesperson several times, we finally received word the loan had funded on 7-2-2020 and we raced to the dealership to get our new boat. When asked what took so long, we were told the bank was having staffing issues due to covid.Yesterday which was 7-13-2020 (11 days after I picked up the boat) I received my first statement. It was dated 6-23-2020. And the first payment was due 7-15-2020.. Today, 7-14-2020, I called BOTW customer service and was on hold for 45 minutes. Once Michael answered, I told him my name and why I was calling and the call was disconnected. I immediately called back and was on hold for an additional 35 minutes before I could no longer sit and wait. I was pretty angry so I decided to drive to their Tacoma branch and ask if there had been some kind of mistake. I explained the situation to Marco and he found it odd as well so he called customer service himself to see if he could get through. After 45 minutes on hold, Michael answered the phone. Marco explained my situation to Michael and Michaels response was that there’s a 10 day grace period before the late payment will impact my credit. I asked if I could speak with Michael myself and he told me the same thing. There’s no error and nothing can be done. I asked to speak to his supervisor to which Jay answered the phone. Jay told me that I signed on 6-15 and that’s when my loan was created. I explained that I hadn’t even had the boat 2 weeks and he said I needed to take it up with the dealer to ask them to make my first payment. Say what?!? I told Jay that my business with the dealer was complete and the relationship was solely between BOTW and myself. I asked Jay what date the loan was funded and he told me July 2nd but when I asked why my payment is due 13 days later he stated it’s because I signed the paper on June 15th and there’s nothing anyone can do about it. I quickly ended the phone call and made my payment. I then thanked Marco for his customer service and I left. I’m beyond disappointed in the level of customer service I received from their “headquarters” today. From the inexcusably long wait times just to talk to someone - to the lack of customer service over the phone once they were finally reached. It’s not that I can’t make the payment, obviously, but 13 days later and finding out 2 days before it’s due is ridiculous!!! It feels as though they are setting me up to be late on my payment. And I could understand if they actually mailed that statement out on 6-23-2020 but it was not postmarked until 7-8-2020. I will be transferring this loan to another bank ASAP and I sure as hell am not accepting the credit card they offered. I cannot imagine using them for my normal banking with that level of customer service. If you’re thinking about banking with them at any level-I highly suggest you run the other direction.. and fast!!!
-
July 2020 by Franswa
After the hotline fell through for me, I called this location to help with an urgent matter and this wonderful employee named Eric helped extremely fast! Thanks Eric!
-
November 2019 by Franswa Amann
After the hotline fell through for me, I called this location to help with an urgent matter and this wonderful employee named Eric helped extremely fast! Thanks Eric!
-
September 2019 by Tim styles
Super rude customer service waiting in line and the telller helps the lady that comes in behind me.As she so rudley asks for change even though im in line way too go! ISN'T THAT WHY THEY MAKE LINES!
-
August 2019 by Shawn Henderson
The staff is great and they always take care of you.
-
December 2018 by Rick Marzini
I opened my account with the Assistant manager 2 years ago! I've lived in Phoenix area now for a year! If I ever call for help. The Tacoma Washington branch always helps me with Whatever they can do! Very personal. Wish everyone in Tacoma Washington worked in Phoenix office branch! Lol.. You will like doing business with this branch! Thanks for all your help Tacoma Washington Bank of the West!
