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December 2023 by Maria Straight
Don't call them for service. I called today because my 21 Stelvio is dead in my driveway. They said they are too busy and won'taccept any new tow-ins. Glad I bought a car I can't drive until who knows when.
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August 2023 by Bruce barton
Dave which I believe is sales manager there really is not willing to listen and or build any type of relationship or report with potential customers. Out of respect to other sales people involved I will not offer more because I really expected and believed we would be able to come to an agreement. We ended up purchasing a 2019 sentra certified pe owned with warranty from kurom Nissan in Puyallup a couple of days later. We were and still are put back by his lack of respect for prospective buyers and I kind of understand why he was the only person there. No other customers or sales personnel were ever present.
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March 2022 by M Wagner
Requested a vehicle inspection report. After multiple tries they could never produce the report. Each time claiming the company they use to digitally store them hasn’t scanned the report. If you want to sell a car provide customer what they request. No excuses when this is a simple request. I believe they did not perform a detailed inspection. They are poor at customer service and hurt the overall Alfa Romeo brand.
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January 2022 by Jeremiah P.
We had been looking for a car for a few weeks and had bad experience after bad experience at other dealerships. Alfa Romeo (Fiat) of Tacoma was a breath of fresh air after all the other places. Joey and Alton helped us. The car we wanted to purchase actually needed to have a recall finished as well as a small repair done and they hustled to get it all done that night so we didn't have to drive an hour back the next day. Joey was probably the friendliest sales person I have ever worked with (and I have purchased a LOT of cars).
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January 2022 by Rae
I was so impressed by the gentlemen at Alfa Romeo! They were professional and displayed quality knowledge of their inventory. I was pleased and very grateful for the information that was provided. I recommend Alfa Romeo on South Tacoma Way to any and everyone. I will most definitely be back. Alton and Jim are so amazing at what they do!!!
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November 2021 by Rodney K.
I walked in and knew exactly what I needed and they were of much help. With the great customer service that I received. I walked out of there with the car I have always needed and am enjoying it each day that goes by. It's a great Jeep (grand Cherokee limited).
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November 2021 by Joe G.
Bad service they gave me bad car suggestions and not organized at all. Gave me an attitude when I asked for specific details about cars. Don't recommend this place
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November 2021 by Holley Nielsen
Very pleasant buying experience. I would recommend Jim Parsons to anyone looking for an honest salesman. I came down for a test drive and fell in love with my Alfa Romeo Giulia, and felt no pressure at all but I wanted this car and I got it.. very fast financing experience also. Would definitely recommend Jim and Alfa Romeo of Tacoma.
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October 2021 by sally ann mclean
Joseph Medina, the sales consultant who worked with me, listened carefully to what I needed and helped me find the perfect FIAT 500X Trekking! This is the fourth car I have bought from this dealership and commend them for their integrity and courtesy. Five stars are not enough!
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September 2021 by Darion Kalegi
***Update number 2 (03/03/2021). Picked up my car today after dropping it off on the 18th of Feb to get all of the items fixed that werent fixed the first time. I added a star, as it seems everything has been corrected, and they did replace the windshield (again) with a new OEM Mopar one at no cost to me. Chad is/has been great through the whole process, and definitely had a better experience this time around. Hopefully the issues remain gone.***Update, picked up my car from service a couple weeks ago after having the sunroof and door handle (among a few other small things). They ended up cracking my windshield during the sunroof fix, but rightfully replaced it with a new OEM unit. However, once I arrived home I noticed there was a crack in the upper right hand corner of the new windshield and the steering noise they had "fixed" was back. Car is scheduled to go back again next week, so we shall see how it goes. I should also note, the car was there for 9 days, and was not dissinfected (covid protocol for touch surfaces) or even washed at any point during that time. So far, definitely not "Alfa" level service, but on par with what I would expect at Dodge and Fiat. I guess we shall see how it goes.***Let me start by saying, my car is currently in service (dropped off yesterday Jan 13th 2021), so I will update once I pick up the vehicle.I came to Alfa of Tacoma for some warranty work. The service team is friendly, and informative, so no issues there, HOWEVER, I was given a loaner vehicle while my car is in for service, and let me just say it was DISGUSTING. There were sticky substances on the center console, and overall I had a weird feeling it had not been dissenfected between the last person and myself, so I took it upon myself to dissenfect the whole vehicle when I arrived home. What I found was atrocious. There was a chew bottle under the seat, where someone had been spitting tobacco into, there was a vape box in the passengers door card, numerous bottles under the seat, dust and hair in the cup holders, smudge marks on the windows (from fingers) and best of all, 4 or 5 rental contracts from prior service clients in the glovebox with their confidential information on them. Between deslership covid-19 violations (for not dissenfecting, much less cleaning the vehicle between uses), and leaving client information in the vehicles, I am certainly not wanting to come back.That being said, I brought the car to be worked on, and if the caliber of work completed is up to par, I may bring my vehicle back *baring they start cleaning and dissenfecting loaners*.
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August 2021 by Jonathan Fritz
I purchased a 2019 Mazda 6 from John, one of the salesman there. The process was very comfortable and easy, nice people! Alton, the sales manager was great to work with and it was not nearly as difficult as other experiences I have had in the past! They were more than helpful in throwing in extras and it was much appreciated!
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August 2021 by Alaya Harrell
Super smooth and efficient. My salesman Jim was very professional, attentive, and communitive. The sales manager Alton was very easy to work with as well. Made sure everything went smoothly on his end. Overall great experience, extremely smooth and efficient
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July 2021 by J
After having the dreadful experience of dealing with rental car companies, raised rates, misapplied payments and endless headaches, we came to James and Alton hoping we could find something we liked. We walked in thinking we’d walk out with nothing and have to continue with rentals but James helped us find the car we love, and Alton worked with us to get payment we were comfortable with. They were transparent in what to expect and stayed with us through the whole process from paperwork to servicing to detailing. Definitely will be back for another purchase very soon!
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July 2021 by Eric Reddy
Updated....Painful process made right! Alton and the group over over at Alfa have really stepped up and gone out of their way to try and take care of my concerns. The dealership has kept me informed, and earned my long term business with their honesty and integrity. I have a been a die-hard Nissan owner most of my life, but the level customer care at Alfa has definitely won me over. I can honestly recommend both Jim and Alton as great folks to buy a car with, can't wait to get my '21 Stelvio on the road!
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July 2021 by Tyshun Porter
Amazing experience salesman James Braddy was outstanding! Down to earth and very polite. Manager Alton Grounds Was fast and very humble helped me all the way and made sure i got the best interest rate and coverages. In and out in little over 2hrs!!!! Highly recommend These two!!!! Absolute outstanding service overall!! Will Come back for my next vehicle!