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August 2024 by Elijah Jenkins
Good staff, Pretty good cleanliness, some machines need to be reupholstered, plenty of weight, lots of cardio machines,
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July 2024 by Dennis Farrell
Dirty... Dirty...Dirty... According To A Regular - It's A DUMP & Today's Behavior's ARE Everyday Employees Behaviors..Employees Constantly Talking With Other Employees, Texting People While Sitting On The Check In Counter Instead Of Doing ANYTHING: Not Greeted Upon Arrival OR Told Any Form Of Thanks For Coming IN When I Left...Also...The 1 Awesome Thing - You Have A Stretching Cage... Hopefully This Place Decides Not To Be A Pig Stye...
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July 2024 by Emanuel GLOVER
Amazing
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July 2024 by Olivia Rose
This gym is DIRTY. The women’s bathroom is usually pretty clean but the floors, mirrors, machines, corners of the walls, etc.. DIRTY. Oh and why is everything always broken??? Machine's, water fountains, and lockers, are constantly broken. And the HVAC system is AWFUL! Why is it so hot in there! During the colder months the cycling room was super cool, I’d go in there to stretch and cool down. But now? Forget it! Stretching in either one of the rooms is awful. It’s like the a/c doesn’t work in certain areas? I really only like this gym because of the hours and the size of the facility.
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July 2024 by William Hulbert
I would like to give a shout out to Gabby, an employee that works at the 24 hour fitness in Tacoma. She gave excellent customer service and was calm and friendly when handling a difficult situation.
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June 2024 by Kyle
I’ve come here for over 4 years now and cleanliness has always been an issue, but the poop in the shower was the last straw.
The machines and weights are fine and they have a huge selection, which is great; everything else about this gym is not great. To start off, there are break-ins in the parking lot every day, and people get their cars stolen right out of the parking lot because the gym security cameras don’t watch the parking lot (I would know, my car was broken into for a sweatshirt and there was no video). While it's unfortunate that kind of stuff happens, I get you can’t always be watching the parking lot.
Something they CAN watch is the locker room, but they refuse to. It is utterly appalling how disgusting the locker room, bathrooms, and showers are. There are urine stain trails that go down the urinals and wall behind them. They NEVER clean the showers. I know they never clean the showers because there is BLACK MOLD (toxic to breathe) growing in every single one – black mold takes a long time to grow. There is a ton of hair and trash in every shower. There is trash all over the locker room floor. Every single shower will run out of soap and they won’t be filled up for 2 weeks. And then today, the straw that broke the camel’s back, was the literal feces I saw in two of the showers (Photo attached). This place is absolutely ridiculous, and to top it off, homeless people just walk straight in without checking in to smoke and do drugs in the locker room.
This explains their awful 1.18/5 Better Business Bureau rating with 225(!) complaints registered in the last year. Look at every recent review. Everyone feels this way and nothing is being done to address it.
When I first started coming here, they were looking for a new manager and the gym has gone downhill ever since. They don't care about the health and safety of their patrons.
I used to work at an aquatic center, and if I had left the locker rooms how this gym leaves their locker rooms, I would have been fired in a week. I have no idea how this place hasn’t been shut down by the health department. Save your money and go to another gym that actually cleans.
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June 2024 by jomart kanchao
Hands down the dirtiest gym locker room I have been to. I've used gyms in 3rd world countries that do a better job with the cleanliness. This is totally unacceptable.
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May 2024 by kmerc609
Charged full price when gym was only open 5am to 9pm. Every member should get reimbursed. Low IQ factory. These people are so inconsiderate and unintelligent they'd walk in front of a moving car and blame it on everyone else.
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May 2024 by Melissa Kimball
Edit Sunday May 26th
For the first time in years we missed going to the gym last Saturday. I am completely and utterly disgusted this morning. Walk in and the floors are worse than usual. Put down my exercise mat on the floor. Then I notice my hair on the floor. I have super long hair all the way down my back. 2 strands right by where I normally work out. This means this floor hasn’t been cleaned in weeks. We are finally ready to cancel our membership. Been a member since 2008! But nope! No longer will support this company. Plus the machine I like is still broken after speaking to management over and over.
Complaining falls on deaf’s ears. I have went to 24 hour fitness locations for 15 years now. This location is getting worse and worse. I miss the Lakewood and Olympia location. Both were always clean. I complain every single weekend about all 3 of one machine I enjoy being broken. Am reassured that they have a maintenance order in to get them fixed. Really? For 3 years every weekend I put in the same damn complaint! Nope!
The bathrooms are always disgusting. They have been saying for 3 years that it will get better. The floor where people stretch and do abs are so disgusting that you can’t even clean it enough as a gym patron to work out. I don’t understand how so many people can work in this gym and all gather and gossip but not a single one takes enough pride to clean. If you clean your floors and equipment enough then the people who work out in your gym clean up after themselves because you set the example. Today I hit my max when I tried myself to clean the floor enough to workout and couldn’t get it clean enough. I hate to have to change my clothes right after just to get in my car cuz you wear people’s dog hair and weeks of lint and dirt wads just by getting on the floor in a designated place to stretch. I have lost hope and faith that this location will ever be any better than it currently is. It clearly doesn’t uphold the standards of other 24 hour fitness’s. We paid a whole year in advance this time. Such a shame cuz we go to another gym during the week due to how gross the upkeep is on this one and only come here on Saturdays. Yet to still be disappointed. Completely over it!
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April 2024 by Amber Eisold
Please fix the broken treadmills!!! Nearly half of the treadmills are broken, even if they don’t have an “out of order” sign on it. Some won’t turn on, some the incline controls don’t work and only stays flat, some the speed controls don’t work. And the working treadmills are always full when i come so i usually am stuck waiting for one.
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April 2024 by Jaren Keith
As good as can be expected in Tacoma.
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April 2024 by Alan Johansen
Excellent facility and staff. Not sure who the trolls are for some of the other reviews. But my experience is that the management are extremely responsive and work hard to keep things clean and in excellent condition. This is the BEST club in the area by far.
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April 2024 by Dom B1 (Vaderb1)
The gym really has fallen apart in the last year. I don’t know what happened the manager is cool and when he first started here a few years ago he was doing a great job! Now it’s so dirty all the machines are broken or don’t properly work. High schoolers everywhere. I really don’t mind kids coming to workout but it’s been literally groups of people like 3-5 all working out together making the gym so crammed. Never parking but seems like there aren’t even that many people in the gym. It really just seems like they gave up on this gym. It was so nice when they first opened up. Now it’s gross and broken.
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March 2024 by Fantasia Underwood
Place is dirty.
And, here, I'll save you the trouble -"Thank you very much for sharing your experience at our gym. Sounds like we really dropped the ball here, since we strive to keep our gym clean and organized. We appreciate your feedback and hope to serve you better in the future. "
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March 2024 by Matt Hume
Great gym equipment and plenty of cardio too. I received some personal training there from Chris and had a great experience.
