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January 2024 by J S.
Lori N. Is by far the worst customer service experience I have had. On 1/29 my mom and I were checking out at self check out and she was very rude, giving us dirty looks and making condescending faces and remarks, acting like a total child. I don't know if she was mad because she had to come over twice and fix the screen or what but it's very disappointing that winco hires people like that. I don't know if she has a problem with Hispanic people but she didn't talk or treat anyone else that she was helping like that. It's sad to see elderly minorities being treated like this by people that are supposed to be of service to them.
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November 2023 by Tamara Howell
My boyfriend and I were buying a turkey and peanut oil, just two things, it’s only Sunday evening. So naturally we tried to use the self checkout and were very aggressively shouted at by the employee running the self-checkout area that we couldn’t ring up our own turkey as if we were doing something that we shouldn’t, which was rather embarrassing and tactless on her part. I understand that the holidays are awful for retail workers and she’s probably sick and tired of saying the same thing over and over and there’s still 4 days to go until Thanksgiving but shouting from a distance was absolutely unnecessary. At the very least, maybe there should be a sign or something to give customers a heads up to avoid this situation and help with the burn-out of their own employees.
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October 2023 by Jeremy Spencer
Where are your shopping baskets? I've asked several times and people just tell me they were gone one day. You had one left for awhile.Is this a tactic to buy more? Youve done this at Federal Way location too.A couple months ago my your debit card reader wasn't working correctly, the person in front of me had ton of issues. My card would not work, and of course you only take debit. I went to your ATM to get money through my credit card, and your ATM was out of order.I went all the way across town, to the ATM with my debit card and took out the money needed. So my card was just fine, it was your location. If you intend on taking debit only, please have a working ATM, that is stupid.
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October 2023 by Peter Hitlin
We go to WinCo when visiting family in Washington State. The selection of groceries,ready made food and prices are great. We look forward to going to WinCo in same manner as visiting a tourist attraction. The only criticism is the somewhat flat affect of some of the cashiers.
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October 2023 by trent Martens
A lot of the employees here ignore the customers. Also, they are always not having enough cashiers open so you have to wait to get out. Sometimes a long wait on weekends.
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September 2023 by Jaime Martini
This lady disgust me I can not believe someone so rude works in customer service she literally ripped my card out of my hand and canceled my transaction because she said I could not get cash back. Then I tried to take a picture of her to post and she grabbed my phone to cover up the camera. She should be cleaning toilets, not working in customer service. I’ll add to my comment later. I’m going to get a front face picture to add to it.
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September 2023 by Mak Parshall
Very clean store, product needs to be pulled forward more often on shelves, there are gaps visible quite often (i work in the industry, so I notice a lot more) still the main grocery store I shop at. Bakery has really high quality products.
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September 2023 by Alma T.
I visited the store 9/2/23 at approximately 9:00 pm. Visitor for the first time in the state of Washington to visit Mount Rainier. We stopped by this store to buy Shelly food for hiking the following day. The store was not busy at all. As we were checking out the lady at the counter who I described as an Asian descent, lady wearing a lot of makeup. I sincerely apologize that I was not able to get her name nor the number of the register we were in. My point is that as we were checking out, my husband was purchasing a Michelada beer. She proceeded to ask him for an ID my husband who has dual citizenship did not have his Texas drivers license on him so he showed her his Mexico ID. She stated that she could not take that ID since it was from Mexico. I asked her where in the store policy it stated that she could not take an ID from another country to purchase alcohol. She stated she could not take the ID since it was from Mexico. I then told her "you're telling me that someone that visits from another country can't purchase alcohol in the states and her response was not from Mexico." She then told me that we needed to go back, and I said, what do you mean go back and she retracted and said I didn't say that. I was very upset, and could not believe that I was being discriminated for showing an ID for Mexico. I asked to speak to a manager. Cashier next to her, which was a tall older white man agreed with her about the Mexico ID. My husband,is very shy and does not like attention asked for us to please leave. We left all our food We're going to buy on the conveyor belt and we walked out. My husband said he was not going to spend his money at a store where we were being discriminated for showing Mexico ID. I was so upset and could not believe what was happening. I wish I would have recorded this woman and how she told us to go back and then took back her words. We were visiting the state of Washington, for the first time which we fell in love with. And I know that the treatment from that woman does not reflect on the store but on her own racial beliefs.
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August 2023 by Jeremy Benson
Great selection at a reasonable price. The sumner store is much cleaner and far better maintained than most of the other stores I shop. It’s nice to see a staff that takes pride in their work
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July 2023 by Tracy Bollenbacher
It's Winco. Prices are usually better than other stores and the produce is good. They need more cashiers but that seems to be everywhere.
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July 2023 by Felipe C.
Buena calidad mejore productos buenos servicio en las carnes frías definitivamente si vale la pena comprar en eses lugar
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July 2023 by Kevin Strong
I’ve been going here for 9 years with excellent service until today. Today around noon I went through the 15 items or less line. It was very busy as expected for a Sunday. The employee at the register asked me for my receipt. Now this may sound normal but it was crowded and I observed several people (white) pass through that same line without a receipt check. But as I was passing through the line I was asked to show a receipt (I’m black).
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May 2023 by Phyllis Y.
I purchased fresh vegetables including one bag of red potatoes, one small bag of russet potatoes and one bunch of fresh celery. These products were anything but good, the celery was limp and warm to touch. Both bags of potatoes had molded potatoes and soft mushy ones, and they smelled terrible!!! Never buying fresh produce there again!!!
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May 2023 by Whitney
Went to winco for the first time in years and multiple food items that were fully sealed and packaged had off tastes to them despite not being close to the expiration date.Like they tasted spoiled/stale. Ritz crackers, Ruffles, and some bean burritos. Never had that issue at any other grocery store buying the same items.
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May 2023 by Radio Bug
This WinCo is fantastic.I wish more companies were run like this. We'd all be happier and get along more.I'm of course talking about the company run aspects of this less greedy business.