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August 2024 by Christopher W.
Bought a truck camper here.. they told me it had a leak before at a clearance light but they had fixed it prior to selling it.. the leak wasn't fixed and I ended up with a lot of deamination and water polling in the front cap. After cleaning out as much mildew and mold as possible I took it to them to repair the front cap.. after what was said to be a 2 week job I got my camper back about 2 months later. A month or 2 after that I noticed the mattress was covered in mold/mildew again aswell as in the cabinet by the head of the bed, it was covered in black mold. I since have wrote them repeatedly about the issue and they disregard it and have now resorted to completely ignoring me. Andy and Justin at sumner RV refuse to accept fault or contact me back. My camper has been in the shop for a almost a year now. I decided to pull it out and vheck the seals myself. Only to find the self level sealant they applied to the cap where it meets the roof had a big hole in it and was wet and tacky in that one spot. Clearly they didn't prep it when they sealed it and that's where the water intrusion was that created so much mold and more deamination right after the "repairs" they did.. I Wrote Andy two days ago Aug 6, 2024 informing him and no word yet. I don't expect him to reach out because he always pushes the issues and blames to someone else such as Justin and then Justin never gets back either. They have until Aug 16, 2024 to respond or I'm getting an attorney. Spoke to an attorney 9 months ago who believes they can hold Sumner Rv liable for the entire camper due to selling it under false pretenses.. so we will see where things go now that there is also a failed repair that is going ignored aswell.
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May 2024 by Julie M.
Ordered some tape and was told it was in. Just went to pick it up and the woman behind the counter said she couldn't find it and the parts guy was out to lunch. After 15 minutes waiting to determine it wasn't going to be found today, I was about to ask her to sell me a different color tape when some yahoo walks in the store, steps right in front of me when I was midsentence with my request, and the dumb, rude woman proceeds to wait on him. This used to be a great store ... what happened? Never again.
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December 2023 by Bob R.
this is the worst place for service i bought there , actually got a decent price 45,000 for a outdoors rv, out of loyalty i towed 250 miles for some service work (what a mistake) terrible service not done right, and no call back my fault i know these guys do not care abought after sales but wow this was the worst exp i have ever had buy there but take somewhere else for service
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September 2023 by Ronald Tickman
Seemed overpriced. Fix of refrigerator cost $2800 and repair of small hinge on door cost $380. Somewhat poor communication from Rick. Probably wouldn't have repaired the door hinge which was still working if I knew it would be so expensive to fix.
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September 2023 by Michelle S.
Sumner RV is a great place to buy your camping trailer! Andy in sales is a true gem. No pressure. Great service. Justin in service is great! The guys in parts were knowledgeable and ordered up some parts that we needed flawlessly. Love the laid back and easy going attitude at the place. Everyone there seems to enjoy their job and enjoy being at work. I would highly recommend buying from them, and will continue to do so in the future!
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July 2023 by TJ S.
Sumner rv is a great place to shop for an rv but definitely not for rv parts. I recently needed a valve for my toilet so I went to sumner rv as my pervious experiences were fabulous. I was greeted by the gentleman at the parts counter and I told him what I needed and he took me directly to the part and was very helpful. He rang up the part and told me it was eighty plus dollars after the Inslee up charge. The actual up charge is sumner rv. The exact part on Amazon is 46 dollars as is camping world. I prefer to support local business but if local business wants to price gouge I will support big business and pass on supporting local business. Even with factoring in gas for driving camping world is cheaper for the exact same part (46 vs 70 plus).
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June 2023 by Nicholes L.
Sumner RV operates the website: rvpartsdirect.net I found them in my search for Keystone RV parts. Specifically for a new fender for my travel trailer. Their website requires you to leave RV make, model, vin # and pictures of the part you want. Else you are held responsible for ordering the wrong part and incur the cost of return shipping (if eligible for return).All the necessary information plus pictures were provided. I get a (missed) call about an hour later from Zach Miller who leaves a voicemail. I tried calling and leaving several messages to order the part. Zach never returns any of my calls. So a few weeks later I decided to submit my request through the website again. Success! Zach finally calls me back. I order the "fender" and am told I will be sent a separate invoice after shipping as they could not calculate the exact shipping cost. Shipping ends up being almost 4x the cost of the part itself! Whatever, fine, I need this part.My "fender" arrives as I'm picking up my daughters from school and I see on the Ring cam, a long tube sitting on my porch. Right away I know my fender is not in that long skinny tube. I get home and sure enough it is not a fender. I open the package to find a long strip of black aluminum roofing trim. To be fair, it turns out that the fender on my trailer is made from this trim but your average consumer will not have the tools or experience to turn this trim into a fender. Zach, you are grossly incompetent. I ordered a fender, you know an actual RV part. Not a piece of building material. You could have communicated this to me at the time and I could have decided not to place an order. The invoice I paid specifically reads fender not roofing trim. You wasted my time and money. Instead of doing the right thing you made me fight for my money back.Until now I had never disputed a credit card transaction and what a hassle it was. Good news! After waiting 60 days to investigate, the dispute was decided in my favor! If you the reader, have found yourself in a similar situation with Sumner RV/RV Parts Direct and strongly feel that the error was made on their end. Dispute the transaction. Facebook and Yelp reviews indicate that this company has been operating this way for years. These guys don't give a damn about their customers.
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April 2023 by Athan R.
Great great service and pricing ! Andy in sales, Justin in service, and Alicia in warranties will have your back. Another great exp from the service dept. Thank you Sumner RV !
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October 2022 by Terry Dax Evans
Very helpful
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June 2022 by Thomas K.
Bought a new Northwood Nash RV from a different dealer that needed warranty service. This dealer refused my request to do the warranty service because they said they wouldn't work on the issue as it wasn't big enough and that I did not purchase the RV from them. Northwood Nash has a horrible dealer network. It is not like a car where you can go to any dealer for warranty repairs. Apparently RV dealers can refuse your warranty request.
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April 2022 by Tim B.
Don't buy from these guys! Ordered trailer on March 2021 and still no trailer April 2022. Once they get your money customer Service is non existent.
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March 2022 by Mike D.
They made placing a order for my new RV easy. They also were easy to get a price and were very fair with pricing.
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March 2021 by Reba C.
From my initial inquiry regarding a trailer to picking it up and signing the paperwork, I thoroughly enjoyed everyone I had contact with. Andy was super responsive to my needs and went above and beyond when I was delayed at being able to come check out my dream trailer. Todd was great with the financing, listened to what I wanted (and didn't want) and made all that paperwork easy peasy. David was STELLAR with my walk-through and even got my last minute request of vent covers completed in a timely manner. Everyone in the parts department were nice (especially the gal who went to to see if there were any other vent covers in the color I wanted, so sorry I forgot to get your name) and I had a great time buying allll the things. (Warning: it sort of feels like drunk shopping so be prepared! )My best advice on buying a trailer: take your time. Do your research. Visit all the dealerships. Really spend time in the units that interest you. Is there enough storage? Counter space? When you find THE ONE, go for it but know your limits.
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March 2021 by David G.
The key to engaging and working with an RV dealer all comes down to the sale person (professional) that you engage with. I had the good fortune of connecting with Andy W. at Sumner RV while looking for a 4 season TT to upgrade from my current unit. Andy immediately follows up, he is totally informative, knowledgeable and understanding. I was traveling and calling Andy with many questions, he always returned my calls, gave me exactly what I needed and was a pleasure to negotiate a deal with. Every deal has it twist and turns, but in the end, my experience with Sumner RV and Andy was five stars; a family owned business, super friendly and informative and making every effort to compete above the rest during these Covid dominated times. Tell Andy, Dave sent you!
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December 2020 by Don G.
I am so VERY GRATEFUL for the advice that I received regarding my Onan generator in my class A motorhome. I have been struggling with this generator for about seven months: purchasing and installing new parts, including a new fuel pump, plugs, oil, air filter, and circuit card with no real results. In addition, I spoke on the phone with Cummings service technicians and visited their generator repair shops and spoke with mechanics at those shops. The net of the mechanics advice is that they might be able to repair it for about $2,000 (labor rate of $150 per hour)--clearly not worth it!!Then I visited Sumner RV Center and spoke with Charles. Charles provided advice and a reference to a Onan repair person near my home. He came to my house and spent about 6 hours diagnosing and repairing my generator (at a very reasonable labor rate). He replaced the new circuit card with the original and the new fuel pump with the original and put in a new set of points!!THIS CLEARLY ILLUSTRATES SUMNER RV'S FANTASTIC CUSTOMER SERVICE ORIENTATION. THANK YOU SO MUCH CHARLES AND SUMNER RV!!!
