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August 2023 by Bret B.
My wife and I were in the market for a new to us Class A RV. We went to Poulsbo RV of Sumner. We worked with Kelly Miller and she was fantastic and patient with us and showed us many class A RVs. My wife really liked a used Tiffen Breeze stk#K5777A that was in great shape with low miles. We drove it and decided to make an offer. I checked JD Powers web site for the value of the coach and found the asking price to be $10000 over averge retail. This is not really out of line for the condition of the coach. My offer was for average retail and $20000 for my current RV in trade. This is JD Powers low retail -20% for my RV. The Sales Manager took over the deal from Kelly and maintained the high price on the Tiffen while lowballing me on my trade. He did say he did not want my trade and his offer reflected his feelings. There was a $19000 dollar gap between us. The sales manager did up his offer on my trade to $14000. This closed the gap to $16000. We decided to leave and think about it. I did ask what they could do if I took the trade out of the deal. They were willing to reduce the price by $3000. The next day Kelly contacted me about some other class A RV that I might be interested in. Her discriptions and links provided did not match so I searched their inventory and found that the price on the Tiffen Breeze stk #K5777A was reduced by $20000. At this time we had some other RVs to look at before restarting the Tiffen negotiations. We did buy one of the other RV's . We felt bad for Kelly because the sales manager cost her the sale. If they would have accepted my deal they would have made $4000 more then they are now asking. The Tiffen is still on there lot 3 weeks latter. It could have been sold. The sales manager needs to stay in his office and know that the unit is being reduced by $20000 the next day.
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April 2023 by Sarah H.
Absolute terrible experience putting an RV on consignment here. They rushed me to get it in- my Dad had just passed and it was his rig. 2 months into a 3 month contract they called me saying I had to pick it up immediately. They hadn't touched it, and the battery went dead on the lot.A few months later my in-laws took the RV in to have it inspected as they were considering buying it and the staff talked very negatively about it and rolled their eyes and said "that's why we didn't want to keep it".I mean- my Dad had just passed. I told them I had 10k to put into it just tell me what I need to do. They never told me- I was left paying the monthly payment and they were completely unprofessional, broke the contract, and what a shame.Highly recommend going elsewhere- these people do not care.
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May 2022 by Katie P.
Got the our rv from them less then a year ago, we brought it in for an oil change and other issues that it had. It sat for 3 weeks no call no updates and they didn't start working on it till 4 days before pick up. After we made the call to see the status. They never fixed the propane valve leak, the 2 batteries that were already in the rv are going bad and they said not covered and they wouldn't give us new batteries even though they are less then a year old. Wouldn't fix the wiring behind one of the tires. AVOID THIS DEALERSHIP!! Literally just spent $800+ on a stupid oil change that we could of done ourselves!!Update- it was over 1k to get an oil change and valve. We get the rv home and the water pump doesn't work anymore. When we brought it to the shop it worked just fine soooo angry!
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March 2022 by Charity S.
We are cash buyers and wanted to walk out with an RV today.When we walked into the sales floor, we were greeted by an arrogant rude salesman named Z*** who pointed at a table and told us to sit as he walked away. When he returned he had paperwork in his hand and would only take our personal information. We keep telling him we wanted to just look at the inventory of travel trailers below 33 feet. And that we would know what we wanted when we saw it. He wouldn't listen to us and told us he didn't want to waste his time. We keep telling him we wanted to look at the inventory and wanted to buy cash out today. All he cared about was getting out personal information. So since we were not getting anywhere with him we walked out.
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March 2022 by Iver N.
Buying experience with Ethan: great. He was friendly, knowledgeable and relatable. Buying process was a breeze.Service department and Tim: absolute nightmare and I feel taken advantage of, to say the least. After 11 months of TT ownership, there were several small issues and one large issue that I took the trailer in for warranty service. Keep in mind, we also paid for the extended warranty. Forest River said no to everything and blamed us for their poor choice of materials. Oh well, I can live with that. My main issue with the Service department at Sumner was that they charged us labor, to look at every single issue that I asked about. This was never explained to me or discussed that I would be charged to have my trailer looked at UNDER WARRANTY. Tim made it sound like the few small fixes that the service department did perform were just favors done for me; imagine my surprise when I found out I was billed $100 just for a stove inspection and laying down one bead of caulking on the interior. All told, I had a surprise bill of almost $300 that I was not expecting to pay, since I had already paid more up front for additional warranty protections. This is also after missing several planned winter camping trips because the trailer was here for almost 2 months. Stay as far away from this dealership as possible. I will recommend all of our friends to avoid Poulsbo as well.
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December 2021 by Parisa R.
DO NOT DO ANY BUSINESS HERE! They are all jokes We gave them the chance to sell our less than a year old RV that has only been used twice, they actually stole parts off our RV and failed at the one job given to them. We bought our RV brand new for roughly $30k and these geniuses decided they want to try to sell it for almost $50k... they refused to reduce the price so of course didn't get it sold. We actually ended up selling it on our own through Craigslist. When my husband went to go pick up the RV several parts like the pin were stolen and they had used them on their other RVs and initially denied it and tried to tell him "lose the attitude or I wont give you the hitch pin" ummm so you want to send us off illegally without OUR parts that we own? Sounds like a legal liability waiting to happen to me.Also! We dropped off the RV cleaned and with empty tanks... these disgusting folks actually used our RV and returned it back to us with usage. This is not a properly run business and they have clearly hired questionable individuals who have come to dead ends.
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August 2021 by Scott S.
Purchased a new motor home and there was a list of things to fix before I picked it up and they half assed a couple of them and didn't even bother with the others. I will not ever buy from them again. Once they got the money from me they didn't even care.
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June 2021 by Brett W.
Leading a sales team for my profession, I expect the process of purchasing something to be the beginning of the relationship. A purchase should make the buyer feel like they will be supported through the life of the product. That they aren't just a number, but a part of the team. Two of the things I might hate most in the world are lackluster salespeople and closing technique games. Unfortunately, Jimmy Renzo is the former and deployed the latter. We shouldn't feel like we are bothering you when asking questions or wanting to look at different options. My wife is not only my plunging partner but wants to feel confident in the product we are purchasing as well. "Maybe we should talk to your husband" is not the response I want to hear she was told when she want positive which used trailer we were there to see. I get it, the RV market has been hot the past year, but the sales manager (forget his name since I was heated and ready to tell them both to F off) literally saying that if we don't buy the trailer someone else will isn't exactly making someone feel part of the team. Wanting to charge me a $3k Pre Delivery Inspection fee in a used trailer is highway robbery. I sell half a million dollar trucks and don't even charge that. The good news is that we liked the used trailer we saw here, did some research, and found a brand new one at Apache for $8k less. If you are thinking about going here, don't waste your time and call KJ at Apache instead. Poulsbo RV is a gigantic ripoff and could not give two shits about you.
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May 2021 by Matt T.
UPDATE: DONT BOTHER WITH THE EXTENDED WARRANTIES. OR DO BUSINESS HERE AT ALL FOR THAT MATTER.I'm sure there are those more experienced who could probably tell you this, but seeing as how we just got first hand experience with this issue, I figured I'd share.The extended warranties don't cover the number one damage you'd want to have coverage for in the PNW- rain.We are just barely outside of the manufacturer warranty for our 2020 R-pod, which has developed a leak and covered the interior of our trailer with mold over the winter. When I called and asked if this would be covered, they said, "ohhh, yeaaaahhhh... you're supposed to check the seals every 30 days, the warranty doesn't cover this."So, why the hell did your salesman tell me it was a "wall to wall, bumper to bumper" plan? I paid for the top level extended warranty, and now, just over a year in, you're telling me it won't cover a dime?And what am I supposed to do, get out there with a 20 foot ladder and climb on the roof every month to make sure the seals are holding? I don't even know how to do that. Which seals? All of them? What am I looking for? Am *I* a certified technician all of a sudden? Would it be acceptable if a year old car roof started leaking, and Ford or Chevy turned down the warranty because "ohhhh sorryyyyy, you didn't get out there with a vacuum and pressure test all the seals inside the main cab."It's ridiculous.And what's WORSE, is they don't even have availability to look at the damn thing for a month. Kinda wild, it's almost like they're making great money selling shoddy trailers to unexpecting suckers like myself.They'll say anything they can to get you to make a purchase, with all the extra bells and whistles to make you feel protected, then leave you high and dry when it hits the fan.Please. Take your money elsewhere.I don't hate many things, but I loathe dishonesty, deceit, and blatant lack of clarity when making a deal. And the only thing worse than that is a salesman who sells you a trash product, then makes no effort to make it right.Every single one of these people give even the worst used car salesman a bad name. God in heaven please don't let my kid ever grow up and work here. I'll have no choice but to disown him. These values (or lack thereof) have NO place in my family.Looking at the cover photo of this business and seeing our naive faces smiling at the financial disaster we just purchased makes me sick to my stomach.
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April 2021 by Christopher E.
Looked at numerous rv dealers and narrowed it down to what Style we wanted. Sales lady sucked. Had no idea what inventory they had. Wasted time asking stupid questions that weren't even relevant. Then she had to go talk to someone else in the back before even letting us know if she had anything similar to what we were searching for. WE WALKED OUT!!!! WASTE OF TIME.
