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July 2024 by Kim Wilson
We took our RV in for 3 items to be repairs. 2 of which were completed, but when we declined to have the 3rd item repaired, due to cost it was NOT put back together properly and parts were missing!
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July 2024 by Thomas Shriver Sr.
Your service advisor Tim Johnson is an asset to your business. He keeps you informed on progress
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July 2024 by Steven Grasser
The sales staff and service department are excellent and follow through with everything to meet your specific needs 100%. Highly recommended for your new RV purchase or service.
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June 2024 by Mark Seiser
The sales people were very nice and professional. We bought a used motorhome with the extended warranty and had a major bedroom slide failure. The service guys and sales manger went to bat for us and was able to get the manufactures mistake fixed and paid for.
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June 2024 by Robert Neville
Tim our service advisor was thorough, honest and knowledgeable. We would recommend him to anyone.
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June 2024 by Donald Havens
Scheduled to drop off one week prior to work being done. Took 3 weeks to replace one weather strip, one marker light, and one Grey handle. Service representative friendly however very poor service overall
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June 2024 by JoAnne “JoJo”
We actually found our perfect travel trailer at the puyallup RV show. Jeremy and Jim were very helpful and negotiable on price plus gave us the full overall inspection for free.
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June 2024 by Bar Stri
My slide out stopped working those guys did a excellent job it was hard to get the parts they called me every couple of days keeping me informed and returning my calls it was the best service department I have ever dealt with! 10 stars!
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June 2024 by Brent Zenkner
I will start with, we love our camper! The sales staff was courteous and friendly. Sales staff is always courteous and friendly when you're buying something. ? When we picked up our camper, I decided to have larger batteries installed as per the builders recommendation. (We met the builder at the show at the fair.) And when we told the technician doing our PDI that he recommended we put these larger batteries on the camper. He agreed and said if we wanted we could even do a larger battery pack. So we left the camper there to get the new batteries installed. Then I get a call on Monday morning from the parts department telling me that there is no way to add those larger batteries onto the camper without some serious modification to the chassis of the camper. This is where I get confused. How is it that the person that builds these and the technician giving me the walkthrough, didn't know that these batteries wouldn't work from the get-go. And they're actually selling them to people and they don't work? So after no real answers to that question, I just got a second battery matching the one already on there. I was told this would work. Not a big deal but a small red flag. When we arrived Monday evening to pick up the trailer after the batteries had been installed, our greeting was not nearly as pleasant as the first two times. I got the feeling that the man who helped us felt put out or something. Granted, it was a half an hour before closing. But by the third question I asked, I almost felt like he was rolling his eyes. And all of his answers were very curt. I give you four stars in good faith that if I ever need to use my extended warranty that I purchased, it will be a easy painless process. This is not a bad review. We are very satisfied with the camper and the initial service we received. The day of pickup left a little sour taste in my mouth. But that stuff happens. I will gladly give another review in a year.
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June 2024 by Brandon Brown
Great service!
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June 2024 by Tara McFadden
We had a great experience from sales with Chris, to the sales manager, and with Jim in finance! Oh and let’s not forget Gary from service he was awesome too!
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June 2024 by Mike Waddle
I’ve been very happy with the service I’ve received.
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June 2024 by Regine Brockway
Great service!
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June 2024 by Kevin Cullinan
Tim and the folks at Poulsbo RV in Sumner always do a great job. We've been going there for years.
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May 2024 by Charlie Hutchinson
From the moment we walked in to the showroom,we felt welcomed. Casey was great to work with, she asked a few questions, took us out to the lot and we found what we wanted.
Go in ask for Casey say Charley barley sent you.
