O'Reilly Auto Parts store #4478 in Sumner, Washington, offers a wide range of auto parts, tools, and accessories, along with helpful store services. Located at 6611 166th Avenue East in the Sumner Promenade shopping center, the store provides free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums at many locations. Customers appreciate the friendly and knowledgeable staff, who often go above and beyond to help. For example, one customer received assistance with a battery replacement, with staff repeatedly helping to troubleshoot and ensuring the job was done right. The staff is known for their good humor and excellent customer service skills, making visits more enjoyable. The store also offers a free Loaner Tool program, which requires a refundable deposit, perfect for those working on big projects. Customers have expressed high satisfaction, noting the availability of in-stock parts, perfect fit for repairs, and the peace of mind provided by lifetime warranties on certain items, like A/C blower motors. Despite occasional comments about less friendly staff elsewhere, the Sumner location is praised for its knowledgeable team, whether they are young or experienced. Overall, O'Reilly Auto Parts in Sumner is a trusted place for auto parts, expert advice, and quality service.
O Reilly's counter staff has jokes! It's only funny cause dude knew exactly where and what needed was in the shop. Couldn't tell me how often I needed to rotate the air in my tires though!! Ha who's funny now......
July 2024
Highly recommend! I was so stressed out when I went into O'Reilly's today. I walked out feeling not only relieved but feeling uplifted. Ry helped us. He has the most impeccable customer service skills and he's an amazing person, as well. Again, I highly recommend.
January 2024
Great customer service & always helpful funny staff
