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September 2024 by Thenoypi1
Today 8/29, This is the worst experience I’ve had, website told me delivery was 8/28 but never received it waited all day, talk to there live chat told me allow 5-14 more days wth. Then got an email saying packages is in there warehouse waiting for pick up, went there a sign that says customer pick up at 10am-8pm, it’s 6pm I hear people inside I’m ringing the bell multiple times no answer. Mattress firm do better, all I want is a day when will it arrive or pick up so I can plane accordingly this is very unprofessional wish your company was honest with your information, I wasted my time just to get my mattress, a customer don’t deserve this treatment. I will cancel my order.
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August 2024 by Parminder Kaler
It’s the building opposite of Costco DC. Overnight parking available
I delivered here and got unloaded in less than two hours.
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May 2024 by Michael Savage
Our entire experience with the mattress firm was fantastic, we bought our purchase from the Olympia store but they didn't have the base in stock so we had to go here to get it. Service was quick and helpful, it took about ten minutes from the time we walked in. This will be our go too if we ever need a mattress again.
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January 2024 by Kenneth Hartless
Got me in and out! Git there early still got me unloaded.
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September 2023 by Don Lee
These guys rock! Always ready to help and super great with communication! Shea helps us often!
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September 2023 by Clip
BEST Warehouse West of the Mississipi. KUDOS! Great people.
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September 2023 by michelle field
Great customer service. Fast and friendly.
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June 2023 by Greg Galbreath (GGmmgg)
Went there picked up a mattressWent smooth
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June 2023 by Gonzalo Canseco
This place does not deserve a single star I checked in at 6:15 for a 07:00 delivery and delivery was very strict to the appointment.The skinny guy that checks you in needs a little bit of customer service skills. I checked with him around 07:48 what was going on,why am I not being unloaded yet. He said they are working on it……it is 9:48 am and still nothing yet. There is overnight parking. Restrooms are inside the facility,receiving office is where customers pick up their mattresses.As a truck driver they hold you up here for a little while.Good luck!
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May 2023 by Chastity Smith
Just went and picked up a mattress it was quick.
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September 2022 by BB RagMan
Needs to be a little more customer friendly! Pick up area needs a fix up!
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August 2022 by Dylan Shriner
The dude made a lame excuse to not fill my order after I already drove over there. Said he couldn’t get my mattress because they were “short staffed”. He said they were “closed” at 3pm when the website said they were open until 7pm. The dude told me to just come back tomorrow after I was already there with my neighbors truck that I borrowed. I was just picking up a twin mattress. It’s not that hard smh
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July 2022 by Hannah Stokes
Shea helped me with my difficult location to get my bed shipped out to me. She were patient, funny and got my issue resolved quickly without hassle. Deserves a RAISE and a free iced coffee for the rest of her days there.
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December 2021 by Alan Williams
Quick service. Very pleasant people. Good mattress for my grandson
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October 2021 by V 312
Disgusting
