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November 2022 by tonya frankhauser
Easy access to drop off after hours
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November 2021 by Will May
Asian lady that works there is extremely rude for no reason and is trying to steal money off of my card 3 weeks later. Obviously doesn’t make enough at uhaul.
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September 2021 by Polly Said
Will never come back here. It's cursed.
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September 2021 by R D
Will never come back here. It's cursed.
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June 2021 by Bryce Johnson
I don't write reviews very often, but the experience I just had was by the the worst I've ever experienced in the retail world. I physically walked in the Chevron store which is where the U-haul is located and asked about renting a truck. The lady behind the desk rolled her eyes and mumbled something about booking it online and started walking away. I asked if there was a problem and she proceeded over to the counter where I'm guessing reservations are made. She was completely put out by this and I asked her if there was an issue and if I should go somewhere else for a rental and she said she doesn't care...I will never get gas from that Chevron or even think about doing business with those people again.
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February 2021 by LaLoni E.
I arrived on time to this location to pick up when I walked through the door the owner snapped at me to put my mask on which I did oblige ( I forgot and had it in my pocket) not even three minutes later two gentleman walk through the door with no mask she didn't say one word to them, stop serving me went over to help them NOT 1 word from her to them to put on mask. Finally she came back to help me we get paper work done for U Haul rental tow behind trailer also rented blankets, we start to walk out of the store she hands me two bags of blankets I ask her if she can carry one seeing how she hast to go outside to my car anyways to put Trailer on she would not carry it ( ok not really big deal, but in my opinion bad customer service) She insist that she's the one that has to hook it up to my car BUT FIRST SHE ASK A different customer to come over and help her lift the U-Haul onto the hitch but it won't latch onto the ball.: she keeps arguing with me that I have the wrong size ball I explained over and over I just rented a trail 4 days ago in Everett and it worked fine, my lady friend that was with me keep trying to explain that she had to lift the leach so it would connect onto the ball She would not listen to what we had to say at all.. my girlfriend reaches over pushes the latch and it pops right on. not an apology for being so rude. Returning I was early and the employee there was never trained on taking returns.. we now have three women trying to figure out how to 1, lifted off trailer from our SUV... and two, how to get the bolt up so it will unlatch from the ball EVEN HAD A Sheriff that was at the gas station come over and tried to help but had no tools and couldn't figure it out either.. The very nice employee that was working called her boss to ask if there was some kind of trick that none of us knew about how to get it off The owner gets on the phone with me and explains that I was early returning and I would have to wait until 10 AM tomorrow morning to bring it back, I tried explaining that was impossible that I was leaving again at 7 AM and I needed the trailer off my SUV, if she could just tell me how to unlatch the ball was there trick? she absolutely refused to explain anything only kept repeating I don't care you bring it back tomorrow! I am an older lady that just drove over the pass with the trailer in a snow storm I was in tears didn't know what I was going to do I could not bring it back at 10 AM.. The young lady that was working the gas station come out side and she had googled how to get the hitch off I cannot say how much I appreciate this young lady and all her help! Never NEVER AGAIN Well I go to this location for U-Haul EVER! And U -Haul should pull their inventory for such rotten service!
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November 2020 by Shawn
If I could rate this place a ZERO I would! I've rented (and or attempted to rent) from this lady (Kim) 3 times now - only on account it's so close to where I've needed. EVERY single time, the experience has been nothing short of a major hassle! Previously the bag of blankets in the truck already had the seal broken when I picked it up as well as on the dolly which thankfully I took time stamped pictures of to prove I didn't use them and had to battle to make sure I didn't get charged for them. Most recently I scheduled an after hours pick up using what Uhaul touts (and even this location advertises) as 24/7 truck share only to find when I arrived to pick up my truck that the location had changed it to an in person rental and they conveniently closed 2.5 hours before my scheduled pick up time with no notice to make accomodations to get there and get it in person. While the gas station attendant was there past 5, the truck was locked and I now have to wait till tomorrow to pick it up. Renters Beware!
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September 2020 by Sarah M.
Truly horrible. I had scheduled a pickup from a closer location and U-Haul was unable to accommodate that. Okay, so I drove down. The store failed to set my truck rental up for mobile pickup meaning I had to go pick it up in Bellingham. The woman working at the location was incredibly rude. She told me I had to do mobile check in. I said I tried but there was an error. She told me that old people can figure it out so I should be able to too. Then I spent an hour on hold with U-Haul.
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December 2019 by Levi B
Unbeatable proximity to gas station and freeway access. The attendant was very patient and accomodating.
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October 2019 by Danelle Weaver
Awful service. Person is only one here, and lacks decent customer service skills. Language barrier also an issue. Takes a long time to finish the transaction. I've used Uhaul before and would recommend anywhere else but here.
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September 2019 by Ken DeCamp
Horrible service. Try another place beforehand.
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June 2019 by Dana Zerba
Return our rental truck great service here.
