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December 2023 by lori stone
Won't even answer phone to fill percription.sad
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October 2023 by Stephen Bowden
It's 15:00 now Prescriptions are filled 24-36 hours later.Employees are not friendlyyThe price today was $49 when the generic drug is usually below $10. The price didn't increase; they simply erred. I wonder how many people are affected by their seeming carelessness. 15:49 and I'm still waiting for the pharn… they just called me to the window. $8.35.
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August 2023 by Cliff Strong
This place used to be good. Now it's not. 1 clerk for 15 customers, 2 days in a row. And the prescription they've had for 2 days is still not filled, so now I have to wait longer. I'm switching pharmacies.
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June 2023 by Tony W.
This pharmacy is not well run. They all (7 techs and 1 pharmacy take lunch from 1 pm -2pm. I was in extreme tooth pain and my dentist submitted pain meds almost 2 hours before I arrived at 1245 pm. The pharmacy in charge (Dr. phong) said it will not be filled till after 230 pm after lunch. Every deserves a daily lunch break but do all 8 employees need to go together and close down the pharmacy? Don't go here if you need your meds quick, their lunch is more important then your health or pains?
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April 2023 by Carrie M.
If I could give this location a zero star, I would! I called ahead to see if they had at home UTI test kits in stock from a recommendation from their partner store Bartells. The woman on the phone didn't bother to look and assured me they were on aisle 2. I drove down there, and me being 1 of 2 customers in the store, they obviously have the time to help out and at least find out when it's coming in their shipment. Olivia, had no idea what I was talking about, walked toward the back of the store mumbling and came back to say aisle 2. Didn't bother to show me or walk me over there. Like I said before, I was one of 2 customers in the store at that time. The other associate was not wearing a name tag but had black and pink hair and wore glasses- I am assuming she answered my call. How sad and pathetic this store is! Customer service was beyond horrible. I've been I've been in healthcare for over 20 years and I know if I ever treated patients that way, I would've been fired!! Please elevate this complaint to upper management. It seems that awesome help is hard to find. I did not deserve the treatment I received from both of these people. I'm very disappointed and will avoid this place at all costs.
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April 2023 by Google user
Vaccination not a problem they up and did it
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March 2023 by Gary Katzenmaier
Vaccination not a problem they up and did it
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November 2022 by Cloth C.
Today at Rite Aid, hrrr in Stanwood, WRONGFULLY accused me of prescription forgery and fraud. The pharmacist was so incredibly rude to me as I was telling her it was not. She did not even contact the doctor, she called the police. She said it's now I'm the hands of the police. But luckily the offericer was sitting in the parking lot still. So I approached him, he had the RX in his possession. I told him that it was NOT fraud, literally handed to me by the doctor. He said he was about to come to my house. But he was very kind, and did not treat me poorly or judgmental in any way. I called the Dr on speaker phone and luckily they were in office, the confirmed the RX verbally so the officer went back inside and told the pharmacy they were wrong. He said since I seemed him out and approached him asking about it he knew it was a mistake. I'm just annoyed, I did nothing wrong, and the pharmacy treated me with such disrespect, the first tech jut walked about without a word to me and had the pharmacist tell me, and accuse me. I was treated like trash. It was humiliating and embarrassing as she spoke loud and clear with a long line of other customers. I absolutely understand these things truly happen, sp they need to be vigilant. But she did not even try to comfiim its validly with the doctor, or speaking to me first. I got my rx back, tool it to bartells and had it filled there without any issues. Thankful fot calm, kind officer that gives the benefit of doubt and again upset about the way the pharmacy handled the situation. And neither one ever did say what looked fraudulent about it. I will never use a rite aid again, not that they care. But I've had issues with rxs taking 5 days to be filled when called in, or refills taking several days to get to!
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September 2022 by Anonymous Penguin
Just go to Arlington Pharmacy.
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July 2022 by Charlee L.
this is the WORST PHARMACY EVER. for months they have "claimed" that their drive thru is down. not to mention their automated refill system tells you your prescription will be done at noon and when you show up at 5 they tell you 45 min. i expressed that its a waste of our time and money coming back and forth. they say they have no control over the automated system. well take it down if it's not accurate! the manager had no empathy and the technician is a witch! she rudly says we'll come back tomorrow then instead of we will work on that now. she always has an attitude and an excuse madison definitely needs a few classes on customer service!
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January 2022 by Timothy L.
Several years ago I started using Stanwood Rite Aid because they had a serviceable drive up, and an on-line account management system. After a few months of decent service it's just gone downhill.Recently I sat at the left lane drive up while several cars came and left in the right lane. Multiple attempts to communicate with the inside failed so I drove away. I came back a couple of days later and was told it would be a minute. 10 minutes later they asked for my information and 20 minutes later (while several cars passed through to the right) I called them again and was told it would just be a few minutes. Over 30 minutes passed before I received the prescription.Waiting in line inside may have been a better option, but that's not why I originally decided to shop there.Their online pharmacy is completely dysfunctional and negates the advantages of remote account management. They have not made any software improvements for at least 2-3 years. Today I'm unable to re-fill an enrolled prescription and their phone in system is busy or drops me when I enter the prescription number.I've decided to better spend my time venting and looking for another pharmacy.
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December 2021 by Revup67 G.
Things change, despite all of the 1 star reviews as of Dec 6 2021 my experience was top notch. from 11-21-21 I was seeking a Rite Aid brand name product. It was out of stock at this store and apparently at the warehouse. I then spoke with Kim and also Nancy (mgr). From this day forward until 12-6, there was a dedicated effort from both Kim and Nancy to assist. Multiple callbacks to keep me appraised of the situation and a relentless pursuit to satisfy the customer from start to finish and eventually purchase. I was most pleased and bought all 12 of this Rite Aid product. I've run my own business for over 20 years and am meticulous about customer service. Without customer service a business will fall flat on its face. This was top notch..couldn't be any happier..thank you very much
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October 2021 by Scott W.
Sad store! 4th time I. A row I've had to wait hours or days for a prescription! This time I waited 2 days and still not done. I was told this will be common since they are giving so many vaccine jabs! They told me now that they know I'll need it they will get it filled? Really? So if people need a script they have to wait because the people that aren't sick or need scripts think they need an experimental poke in the arm! This is ridiculous! They tell me 4 days is a common wait time! Done with this miserable place!
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July 2021 by S C.
Tried AGAIN to use drive up window for pharmacy and no one would respond. Had to go inside. The entrance is FILTHY. Floors are dirty and windows are gross. VERY unclean entrance.
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April 2021 by Greg W
Bad ...see other reviews
