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April 2024 by Russell Ward
Ryan is the best delivery driver and when scheduling will call they are very fast and helpful
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December 2023 by Joney Jimms
Average at best
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November 2023 by wesli sherman
Great service very nice and easy to deal with if you're picking up from their lot.
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November 2023 by Brandon Bozarth
Got a call 4 days before delivery. Asked if I needed to be there because they said they wanted to deliver on a day i was working. Lady on the phone who was very nice. Said oh no worries just tell me where you want it dropped and we can do contactless. I requested in front of my garage door. To which she replied "Perfect no problem at all" I get a email while at work saying it's been delivered with a picture attached. The picture is of a road I don't even live on. My road is attached to that road. Also no package in the picture. I get off work from a 10 hour shift to come home to 2 250 pound pallets sitting 200 ft from my garage basically on the county road. Company's website says world class service. Guess they spent a lot of time in the third world.
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April 2023 by Nathan Cooper
Norfolk, VA to Spokane, WA in 4 days. Faster than the competition, cheaper too. Shipment arrived Saturday, i called on Monday asking about pick up. Lady on the phone was polite and explained the steps. Swung by checked in. Workers pulled my Shipment and loaded my truck. Couldn't have been easier.
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December 2022 by Anthony Sorentino
XPO is rude, unethical and did not perform the duties they were paid to perform. They refused to deliver to our address because quote "google maps showed trees on our street". We have had countless deliveries by all size trunks with no issues, they simple refused to do their job. On top of that they gave a 48 hour deadline to pick up ourselves before they claimed they would hold our shipment with additional storage charges. If not legal, certainty ethical concerns with their business.Luckily Costco arranged another shipping company to pick up and deliver it, thanks Costco. Oh and the other shipping company had no issues whatsoever delivering our shipment.We will also be referring XPO to the BBB, they are the least ethical company I have ever dealt with.
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October 2022 by Linda Day
All the people complaining of ridiculous delivery times, believe it. Today is September 28, my dishwasher has been sitting in their warehouse since September 16, and my delivery date is...wait for it... December 5! Through Costco. Everyone who has had to put up with this company for their delivery needs to complain to the companies that contract with them, and the BBB. They are paid upfront to deliver, but once they have your item, it is held hostage and at their whim to deliver. Horrible company.
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October 2022 by Alicia
We bought a fridge for m Costco in Kalispell in early August, finally heard from them in mid September to schedule the delivery, which ended up being for October 24th. That is flat out ridiculous. That said, they texted and asked if they could deliver Oct 10 instead and we were all about it. Costco began sending reminders for Oct 11 instead for some reason, but it arrived the 10th and the delivery guys were super communicative throughout.The delivery people themselves were fantastic, the guys actually delivering the fridge were super nice, respectful of our time and home, respectful of the fridge itself and super careful not to dent it, and pointed out the door would dent if we put it fully against the wall where we wanted.Delivery scheduling 2 stars.XPO delivery guys, 120% and 6 stars.
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June 2022 by carly Larkin
Absolutely worst delivery company I have ever had the displeasure of using. I stayed home from work for 2 days to recieve my delivery and the first day they didn't come and the second day they simply pulled up, took a photo of my house and drove off, thus forcing my delivery back several weeks. Samsung is brain dead for choosing this company to partner with.
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June 2022 by Jason foster
I live in a very industrial neighborhood on Mansfield in the valley. And they were unable to deliver my address cause there "rig is too long" literally just did not want to do there job and deliver! Horribly lazy!
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May 2022 by Shane Oehler
If I could give zero stars, I would. XPO has offered the worst service I have ever experienced. The earliest they could deliver was nearly a month out, then they missed their 4-hour delivery window, didn't notify me of the late delivery, lied about even arriving at my house, then returned my items to their loading dock, over 3 hours away. When I called them back I was hung up on, then told it was not their fault they missed the delivery, and that the soonest they could deliver again was another 3 weeks out. I still have not received my items and have little faith they will deliver them on the next scheduled date. I have tried to contact their corporate offices and have not received a response.
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May 2022 by Doug Cuffe
Our delivery has sat with this company at for 2 weeks already. We were scheduled for delivery on April 28th and then without a call or notice our delivery date was changed to May 27th
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January 2022 by Ace Pat
9 Days Late, then had to pickup! Or wait another 4 Days! Everyday tracking was pushed additional days out! This is a terrible transport company!
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January 2022 by George Koons
First time our freight (pool table) has come through XPO, picked it up today. Quick and profession, pallet and contents were in great shape, don't seem to be at the mercy of the weather as much as some other docks as there isn't a steep ramp to contend with. All around fine experience, hope more of our stuff comes through them.
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January 2022 by bonnie gillson
What a nightmare of a company to work with. No communication. No call no show. No accountability. Left me waiting twice in two different days while they didn’t even bother to call and now I’m told my package that was supposed to be here last week will be another 9 days and they can’t guarantee what time.Awful.
