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July 2022 by Christy Risley
WTB is truly amazing! In the past I have used the Main branch quite a bit and lately due to where I work and live I have been using the Argonne and the Airway Heights Branches. Each time I have been met by helpful tellers and managers. Whether it be regular bank transactions, obtaining wire instructions, ordering foreign currency or making sure cash will be on hand for a large purchase. It's never a bother and they are always happy to help. Way to go WTB!
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January 2022 by Simba Mufasa
Great customer service, if you frequent this bank they put three effort n time into remembering your name. 9 out of 10 times they are timely n finish whatever service you're using with them quickly n send you on your way. Their online banking can be a troublesome sometimes but that's few n far between. They do an excellent job on fraud security making it almost impossible to have your identity stolen n then fraudulently use your accounts. The only thing I do feel is extremely frustrating is the fact that the only two branches on the Westside of state are in Seattle n Bellevue, this makes it EXTREMELY frustrating n difficult for me when as a server I have tips I need to deposit n other things n I am unable to complete such tasks unless I want to drive 1hr-1.5hrs away to do something as simple as make a deposit. I go back n forth between Spokane WA. n Tacoma WA. on a weekly basis, it would be AMAZING if you guys opened up a branch in Tacoma WA.! That would help people like me out tremendously therefore I won't have to open up a new account at a completely different bank, I'd like to just stick to one bank, the one I trust the most, n is my favorite, WA Trust! Thankyou!
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January 2022 by Dave M
Hopefully I can save you some time by insisting that you to go to a different branch because you will just end up having to do so anyways. I dont know if it's laziness or incompetence on why they can never handle the simplest transactions but either way avoid this branch
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December 2021 by Lamour Solutions
Great people and friendly staff, will be banking here for all new accounts.
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December 2021 by Scott Cahill
Had to cash a check, they did it right away with out hassle
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November 2020 by Victoria B
Jake C was such a huge help when setting up my account. I switched over from US bank and am so happy with the change. It is so much more accommodating and helpful.
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September 2020 by Clay Smith
I had an account with this bank it was over drawn and before they notified me it was over drawn they closed my account. They turned in to collections after I paid the balance and then put me on the chex list for all banks. They never cleaned up my record after it was paid. The account was closed months ago and I'm still dealing with their incompetence
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July 2019 by Denver M.
BEWARE OF THIS BANK. They funded over $800,000 in construction loans with zero oversight, zero authorization and no quality checks. For all we know, the construction loan we paid for could have funded Tom Heaths' new position. What ever you do, find another bank. When the problems were discovered, Chera Anderson and Tom Heath in Moses Lake gave out a half hearted apology with zero solutions. They paid for broken concrete, sunken asphalt, poor workmanship, incorrect heating sources, faulty bathrooms, 17 code violations and more. It took $100,000 to correct the mistakes that Washington Trust paid for.
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June 2019 by Shad Cramer
I'm a small business owner and was looking for a bank that was a good partner in an SBA Loan and personal auto financing. The checking and business checking packages here are extremely friendly. I was approved for a line of credit and auto loan with 100% up front information, great rates, and very fast turn around. The benefits of this bank are to many to list. I'm coming out of Numerica and this is hands down a better product at WA Trust. I was very surprised to read the negative reviews on this list. I would take them with a grain of salt. I am an individual who does not appreciate being mistreated as a customer and I'm not afraid to be vocal about it. I have had an outstanding experience with WA Trust as a business owner and through personal needs.
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May 2019 by Michael Yohan
There Bank Is Is A Joke So Are There Employees What A Joke Wont Even open me A Checking Account Gave Me The Run Around My Be I Will Sue Very Soon
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April 2019 by Walter White
Worst branch in the area. They use a third party company for collecting the ATM deposits, and when half of my cash deposit was “lost in transit†they charged my account plus and overdraft for the lost money and told me it wasn't their problem. I would never recommend this branch to anyone I know, and in fact I do quite the opposite regularly. I would give zero stars if I could.
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December 2018 by German Chepievskiy
Great customer service
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May 2018 by Taylor Crawford
Avoid this branch! On two occasions recently I have had to go to another branch to complete my banking needs due to the branch manager's total ineptitude. This costs me time and a lot of grief that could be easily avoided with a manager that is trained properly and possesses even basic decision making skills.
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February 2018 by Lauren McKenna
Every time I go through the drive-thru or have gone into the branch itself, the customer service is ALWAYS excellent....have an awesome repoire with the staff in Airway Heights & have never had a problem with my account; Bravo Zulu to all as we say in the Navy. Thank you!!!!
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February 2018 by George Lawrence III
Quick and Courtesy service. One of the best banks I have dealt with.
