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January 2024 by Steven Needs
Great place to shop, friendly knowledgeable staff and a large selection of products.
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January 2024 by Phyllis Weissig
I was able to find a flavor and new device with the helpful staff. Was a great experience and the staff is extremely knowledgeable. This is my vap store.
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December 2023 by Vickie Merriott
Always great service and good prices!
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December 2023 by Carlos A.
I have to say Tiffany at the vapor lounge location is one of the most respectful and nicest employees I've ever met. She has such an amazing attitude, and she helped me find exactly what I needed quickly with a smile on her face. I will definitely be coming back to the store as my main location.
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November 2023 by Mne of the state
Above and beyond great people and great service simply does not come close to how awesome this place is. I came in to find some coils and 3 employees searched for what I was looking for, and they found it, on a discontinued atomizer. They did the same for a replacement glass on another. When they couldn't find coils for another atomizer, the gentleman who was helping me searched online and printed out what he found for me.Customer service is number one here so I highly recommend Vapor Lounge for ecerything vape related. You won't regret doing business with them. I know I don't.
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October 2023 by John Kaiser
I love the people who work there. Clean and great selection.
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August 2023 by Garrett
chill people there, helpful when you have a question and good suggestions for flavors if you're not sure. Definitely one of my favorite vape stores in the area to the point of it being the only place I head to when I need stuff.Really good stuff in stock and on display as well, rarely do I ever have a problem at this store. The only time I had a problem was at a different location on the Northside of spokane... But I just don't go there unless I'm up in that area so its a non issue.
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July 2023 by Jennifer Cossette
Had the pleasure of working with Kevin and Jordan today! Very friendly and helpful. Above and beyond customer service! They deserve raises just saying ??✌️
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June 2023 by Joshua Nicholson
$30 for an elf bar is highway robbery. They’re $14-$15 online with free shipping. Don’t go here and just order them online.
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June 2023 by Aleisha Majewski
I have sort of a love-hate relationship with vapor lounge. I did a review a while ago. I think believe in 2018 that was pretty negative. I did give them another chance and I've had so-so more positive than negative experiences since then. One thing that really is irritating though is they don't sell coils singly you have to buy packs of five now or more. And it can get expensive if all I need is one coil.
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June 2023 by 냥냐옹
I didn't speak English well, but i liked it because the staff was so kind. I could buy what i was looking for. l willing to revisit :)
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May 2023 by Mark G.
THEY DO NOT STAND BY THEIR PRODUCTS! Poor quality e-cigs and juice. Bought an e-cig that stopped working the next day... brought it in and they tell me it was a clearance item so they can't do anything for me. I was not informed of this at purchase and the same employee who sold it to me was there and admitted the fault. They gave me another at discount, still paid $50 for the new one and I confirmed that they would make it right if this one breaks. Few weeks later that one breaks. Bring it in and they say I have to purchase a new one they can't do anything for me it's past the warranty. Also before this bought some juice, opened and tried it and was clearly bad. I asked why is it so dark at purchase they said it was normal. They would not exchange it for me. They do not stand by their products after purchase! GO TO WICKED GLASS! I'm new but already much better service there
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April 2023 by Toney Lidrich
Zach at the South Hill location showed great professionalism and friendliness when recommending me towards products that I would most likely be interested in. Fantastic service!
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April 2023 by Emily Lewan
10/10 customer service at this location! Zech and Kevin went above and beyond today to figure out a manufacturing issue with my new mod. They were courteous, patient and very understanding. They did everything they could to fix the issue and they did! I’m a long time customer because of the customer service I get from all of these shops, but south hill is hands down my favorite crew. Huge shout-out to Zech and Kevin in particular though for ensuring my experience today was a good one, they know that a good experience is important for new and old customers alike! They apologized for any inconvenience, but I’m easygoing, it just mattered most to me that we found a solution, and they were able to get the job done! Thanks guys, y’all were great!
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March 2023 by Dan Mettie
Sent my gf in to grab tops for my vape while I was stuck at work. The staff not only helped her choose better tops but were super knowledgeable and helpful during the whole process. Super great service and selection. Love this place keep it up cool peeps
