-
September 2023 by Aubrey Graham
Umpqua?? More like DUMPqua. Completely unprofessional and irresponsible. Place is infested with cockroaches and rats. One bit me while I was trying to make a deposit. Her name was Sandra. Doesn't even deserve the one star it makes me give.
-
March 2023 by Laura Van Der Lind
Do NOT allow your home equity line to be transferred into a Smartlock because interest rates have been rising..it is a predatory loan payment structure that uses negative amortization tactics. You will pay much more in interest over a 10 year time period, for example. Even if you pay down the principal, the interest payment stays the same and that is predatory. I'm not referring to the interest rate that's locked in, but rather the monthly interest payment
-
November 2022 by Elias Ramos
Highly recommend not to bank with this bank. They’re unprofessional and need communication skills. If your not willing to help or hear your customers issues out you shouldn’t be working there. If customers come in it’s cause there’s something wrong with there account. The fact that you guys didn’t even acknowledge the fact of what was really going on and saying it wasn’t a bank error when clearly it was after you guys were notified of it you guys fixed it and I had shown all the proof I had even went out of my way to show them my account wasn’t updating. Until they manually updated it. Highly recommend people not to bank with these super unprofessional and they always think there right when clearly it’s a “bank error” worst bank iv ever banked.
-
January 2022 by Charlene
I came here with my service dog to set up an account and had smiles and Zero harassment, banking here is easy, having a lock box for safe items, and the staff have really made us feel welcomed anytime!!!! Thank you!
-
July 2021 by Amber Coleman
Fee free checking, hassle free set up, transparency. You don't leave with a debt card but there are worse things.
-
June 2021 by Gary Buxton
More atm fees than you can count.very inconvenient to find a atm that’s ok to use.will be looking into a new bank ever since Umpqua took over nothing but fees
-
May 2021 by Danny W.
I have done a few mortgages with Umpqua in the past and was pleased with their service. This is not even close to the case now. We have 800 credit scores with ample income to qualify. The mortgage originator has been great to work with, but the underwriting staff is non-responsive and awful. We were set to close on this home a few weeks ago and we had to push out the closing. The underwriters came up with a few items that needed addressed on title, insurance etc. We successfully addressed each concern after we pushed out the close an additional week. Now that we have addressed each point the underwriter has raised, the underwriter will not respond to the mortgage officer. Seriously!!!! This is the most unprofessional business model I have ever heard of. I am at risk of losing this deal as the seller is tired of dealing with me, and with backup offers they are ready to move on. I cannot start over as it will take too long and I have already funded appraisal for Umpqua. I can honestly say the lack of communication and respect from Umpqua leads me to believe they do not value their customers. We have choices and I will encourage people to go elsewhere as they will have a better experience. It really is too bad as I used to like this bank.
-
May 2021 by Crystal DeShazo
HORRIBLE "customer" service!!! I would NEVER recommend this business!, Specifically as a bank. BEWARE
-
January 2021 by Cole Bashor
I have been with this bank for several years. Caleb helped me set up my account and has been there for any questions i have. I just spoke to Anthony who was very friendly and understanding when I had a rare overdraft fee due to the timing of my bills. I love my bank and am happy to recommend Upmqua to anyone I know!
-
December 2020 by A Sneaky Chicken
Stopped in to get a cashiers check, they had excellent covid precautions, but it took multiple attempts for them to get information on the check correct even though it was clearly written down.
-
December 2020 by Stephen Miller
Stopped in to get a cashiers check, they had excellent covid precautions, but it took multiple attempts for them to get information on the check correct even though it was clearly written down.
-
July 2020 by Bryan Haynes
Not the friendliest people honestly seems like that they think it's a huge inconvenience to have u take out money hate having to go here Everytime to get bad stares or bad looks when I come up to the door. I think some of u need a career switch
-
November 2019 by Thomas Devereux
Umpqua bank
-
August 2019 by Jackie Kinsey-Tufnell
Anti homeless alarms left on this Saturday during a peaceful protest. It’s inhumane and disgusting. I will never bank with you again until you remove these from your location and will continue to fight for their removal.
-
January 2019 by Pete S.
We recently re-financed our house through Umpqua Bank. I was told that the appraisal fee would be $500. They billed us for $925 and then said we would never have quoted $500. This dishonesty is part and parcel of my experience with Umpqua from my experience, my fault for thinking they'd be honest after using them to finance our building. Which ended up being a horrible experience with the loan officer siding with a builder that would not finish the project, since apparently, the builder was his customer, not the bank customer borrowing the money. Horrible experience. Would not recommend this bank to anyone, ever!
