“I had to rent a truck on short notice. Mike was professional but very friendly. Got me into the right truck which allowed my family and I to continue on our road trip. The truck was in excellent shape and seated my entire family comfortably. Thanks Mike!!”
“Due to poor communication on both ends, my wife and I received an invoice for nearly double our quote. At first it was very alarming and frustrating, but Frank and Rob were very kind and were willing to work with us to come to an agreement. It’s a fine line to walk between running a business and being a compassionate human being, but these people did a great job walking that line.
Additionally, they did a great job installing the hitch on the back of our car. It feels very sturdy and looks professional.”
“Simple online pre-registration using my driver license - this made my morning check-in procedure very fast. Just scan your driver license and upload the day before while at home. Very streamlined procedure. I was sitting in my rented truck within 5 minutes of arriving at the U-Haul office and all ready to go.”
Open 24 hours
7028 N Division St, Spokane“I don't know if this is the correct U-Haul to rate. But when I got a U-Box in a high stress situation, shipping it from Spokane 1718 miles away it was a highly stressful situation with so many things that could go wrong. And a few things did go wrong in the process. The manager was quick to take care of the issue and more than helped me. I understand mistakes happen. And when it did, I was helped beyond appreciation. You restored my confidence in U-Haul, and I am beyond grateful. I hope this review shows my appreciation for the extra mile that was taken with my U-Box container. Thank you, and I trust the company entirely with my items.
Side note for Corportate, get rid of the wood boxes. The metal ones are 10x better, and even the employees agree with me.”
“A big shoutout to Toby and the shop crew. In my opinion, this is one of the best shops Ryder has. Always willing to go the extra mile. I have been going here for over a year.”
7AM - 8PM
12420 E Indiana Ave, Spokane Valley“I haven't even rented anything yet and I needed to hop on and give Mike 5 stars. He went out of his way to check all over Spokane for a car dolly for us. Amazing customer service ? ????”
“I rented a 10 ft U-Haul truck on March 30th 2024 and we hired a couple of the U-Haul movers to help us that day. I have never used movers from U-Haul before but I was incredibly impressed.⭐⭐⭐⭐⭐ We had a team of movers, the young man's name was Eli and his partner in life was his coworker, but I cannot remember her name! A beautiful couple.❤️ So hard-working. Don't let her small size fool you, she is strong and tough!!They went above and beyond. My furniture has never been better taken care of. They far exceeded my expectations!!! Not a single dent or chip in ANY of my furniture and they helped out with anything I asked them to help me with.I just cannot say enough good things about them. They even stayed a little later than we had reserved them for because we ran into some hiccups! What a wonderful couple. May the Most High God bless and keep you both always.❤️Big hugs!Melody, Eli, Maddison and Juan”
“The employees are GREAT, but it is the busiest Uhaul around being in the middle of downtown so the wait is long and it is dirty. Convenient, but there are lots of others to choose from.”
“Tammy assisted me today with a truck and car trailer rental. She took the time to walk me through the lot to see all the truck sizes and the pods. Tammy never rushed me and answered questions promptly and efficiently. She wanted to be sure I reserved the correct equipment for my move. The store was busy, and Tammy was able to multi-task herself and direct her staff for optimal customer service in a very efficient and friendly manner. Tammy provided excellent customer service. It was a pleasure. Thank you, Tammy, for a job very well done!”
“I don’t remember the guy’s name, I believe he was the boss/manager, he was very pleasant and had excellent customer service skills.We were from out of town, and I had by mistake set a pickup time that was middle of the night. And the bank didn’t like it either, so we had to call them and get that worked out.Mr boss worked with us and we got everything ironed out.”
7:00 AM - 8:00 PM
8805 N Division St, Spokane“I've had to move 3 times this summer. I've gone to this uhaul each time and been impressed by their service every time! They didn't necessarily remember me- but I remembered them. I am so grateful for the consistent effort to go above and beyond. You made the moving a breeze! Thanks Eric, Jordan (?) and Jolene!”
“What a great company to do business with, service is second to none and very personable! We bought a new 40ton boom truck last year, Chris the salesman did an excellent job making sure we were taken care of. They also did our annual service & inspection. Orv & Jeremy also went above and beyond on diagnosing an abnormal issue with the crane. I can't say enough great things about this company.”