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August 2023 by Karen Carlson
Would really give them a negative number. I bought a truck. And as soon as i got it home problem started. I live 80 miles away. Drove it back up to there mechanic and had it fixed no charge. Drove it back and about 10 miles from home it started to shake. So i took it to my mechanic and the ball joint was to the point that MY mechanic said i was lucky it didn't break and cause a accident. The response was have it fix and they would cover it. So i did. When i gave them my bill the response was nope now you have a brand new truck. Even the note from My mechanic notes saying i could have been in a serious accident didn't faze them. Never ever go to them. The Sprague store is just a joke. All they care about is the almighty dollar and the sucker who buys. And thier respose here will be just the same apology as everyone else here that posts. What a scam.
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July 2023 by Denise trujillo
Im about to purchase my 2nd vehicle from tk auto. Ive always been given great service here . They are always up front with details .they are great
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March 2023 by Dolores Jackson
its 2023 and ive just recently put $2000 on a car on february. only till next month my car broke down i bought my own parts that cost me 300 sum just try to fix the problem but my car wont start! ive called both tk( market/ valley) they both said they couldn’t do anything about and told me they “have a mechanic guy”. ive got a kid to bring to appointments and a job to go to and these guys act like we dont matter at all! i even brought my friends to purchase a vehicle here and this how they treat me? really a scam and i don’t recommend this place to be 1-5 star place to finance a car! it deserves a 0 star! be aware people!
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February 2023 by Stephanie
Great experience with these guys, they did everything they could to help me get into the best car I could afford and are always understanding and helpful when I need it. Thanks for the awesome service! ?
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February 2023 by Ellen “FiestyGemz” Rogers
The owner of this place is fantastic he got me into my dream car very happy would definitely recommend them to anyone
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January 2023 by Sarah Sloan
Worst owner I've ever encountered. Very rude and wouldn't even talk to me regarding my concerns and questions. I'm sorry to the salesman who would have made commission off my purchase but I won't give business to a rude owner.
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January 2023 by Mattie Keller
2 days after I bought my Acura MDX the check emission light came on. I took it into the shop and it turns out it was my catalytic converter and all the codes had been cleared to obviously fool whoever purchased this vehicle. I also asked them to check the oil when I took it in and it was in need of an oil change, however the dash indicated I had 100% oil life, which confirms the clearing of the codes to make everything look good. DO NOT BUY A VEHICLE FROM TK AUTO. They are shady and have horrible business practices.
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January 2023 by Paul Thornton
Excellent customer service and I bought 3 vehicles all great vehicles & very dependable - just upgraded each time always dealt with Craig on my sales I send my family and friends to TK
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November 2022 by Justine C.
Sold me my car with frame damage which cut the value of my car in half but had me pay double the value so when I tried to get out of the car I wasn't even able to make any of my money back was the biggest waste of my time and money
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October 2022 by Rhiannan D.
If I could say 0 star I would. Do not get tricked into buying the wrong car or paying for their mistakes.
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September 2022 by ieshia G
TK auto is a complete joke. I would not recommend this car lot. Don't waste your money save yourself the headache and go elsewhere. We put $3,000 down for a vehicle & it broke down the next day, took 9 days to fix. Never again, done with this place! They towed my car for being a week late on a payment. Mentioned I'd be in Saturday I was told it was fine. I didn't get the chance to get anything out of my car & I have children who have appointments/school this week.
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August 2022 by Steve Curran
Give the crew at TK Auto a big 5 Stars. Wife and I bought another vehicle from your Sprague lot. As always thank you Tony.. You all tried the rest and now come to the best. Come to Tk Auto on East Sprague and talk to Tony or one of many great crews at TK Auto..
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June 2022 by Maureen Caputo
Approximately 3 weeks ago my daughter had the opportunity to visit and found a car she wanted and bought. She went there based on a friend's recommendation who had purchased vehicles from you in the past. When there was a concern with his vehicles and engine problems you cared for them. In this case of my daughter, you did not. The next day after purchasing her car, the problems started. She called you immediately and your reply was to bad so sad. Her friend then called and your response was the same. On top of it you were rude and out of line. Did she get a massive reduction in price, yes. Why was that? You knew the car had major issues and happy to sell it to a single mom who had worked for over 2 years to save to finally purchase a car to transport her and kids. She shared in the beginning her position and could not afford to purchase a lemon. You then assured her you would never do that to a single mom. Well gentlemen you did! No remorse or offer to fix the problems as I see you have done for others. Just a hit the road attitude. Shame on you. Every time we go to a auto outlet for parts reps see the name of where she purchased the car and not once have they had anything good to say about your establishment. Parts in the engine were liquid glued. Don't tell me that when asked the condition of the car and if anything major was wrong you did not know. Your response was horrific. Now this single mom is reduced to fixing these major problems herself with you tube videos because she has no more money to hire a licensed mechanic. Again, shame on you and this will not be accepted. So I ask you, gentlemen, what are you going to do in assisting her with car repairs? Please put it in writing here on a reply or we will seek other avenues which you may not like. Looking forward to your response. Maureen Caputo MSW.
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March 2022 by Lupe Alvarez
thank for the broken car told me you guys will fix it We brought it there 5 times and now every time we get it back it's a lot worse a lot worse now it won't even start I can't get to work now and my son can't get to school I know you guys probably don't really care you guys do this to everybody so no I will not recommend this place this place is terrible they just laughed but I told them that my car is not starting now that's rude what happened if that was you
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February 2022 by Og Maly
I bought a car from tk auto in June 2021. By the time I left it was already running incorrectly. I called and was told they are sold as is (I know) But nothing too major so I tried too let it be. Big mistake. Definitely was MAJOR problems. Now I’m out a car that I still have too make payments on for 4 more months. With no way too get work or my child around. Called too see if there was anyway any of their mechanics could work on it and add too my payments but was told “nope they are booked out for two months” and sent on my way. Just hurts cause this was the last birthday gift my deceased father had gotten me because I needed a RELIABLE car and ended up in a worse situation then I was with my original vehicle & now it’s just all a loss. Honesty goes a long way and I just wish that the direct issues would’ve been explained too me and the sale wouldn’t had been so rushed. Not too mention how rude the service got after the first payment very short with me all the time. No way they didn’t know how bad it actually was.You live and learn I suppose.
