Thrifty Car Rental at Spokane International Airport offers a great selection of vehicles and excellent deals, making it a popular choice for travelers. Customers appreciate the helpful staff, with some mentioning specific employees who go above and beyond to ensure a smooth rental experience. One staff member assisted a family in finding a vehicle that accommodated seven people and went out of his way to ensure the correct rate. Another employee, Jeff, was praised for his kindness and willingness to provide a free upgrade when a preferred vehicle was not available, even after initial hesitation. The service team is known for their attentiveness, quickly helping customers find cars that meet their needs, whether that’s a special rental or an all-wheel vehicle. Customers also value the ease of booking, including options to rent without a credit card by using a debit card, and the ability to prepay for discounts. Overall, Thrifty offers friendly, efficient service and a commitment to satisfying customer needs, making it a reliable choice for both work and leisure travel.
Great experience with Zak at Thrify's counter. Large family trip and not all vehicles were reserved at another provider and they were out of vehicles. Zak was quick to help out and get us another vehicle with them. He was kind, quick to respond and really helped us out.
January 2024
Thrifty and Hertz go together at the Spokane airport and unfortunately, they like to make up charges and fees after you return the car. I have never in 30 years been hit with fees, but that changed with this company. Over $500, most in cleaning fees. Stay away from their low-ball price because they try to make it up later.
July 2023
The individual at the counter was most helpful. He helped us get a vehicle that our family needed to accommodate 7 people. He also went out of his way to ensure the correct rate for the time we were traveling. Thrifty helped us when none of the other airport car rental desks in Spokane could!
