-
October 2023 by H P
I am new to this part of town and now use Top Shelf as my main store. I was thoroughly impressed by Tiffany today. Her product knowledge was amazing. She knew what the deals were on every product; she not only helped me, but she also helped her co-worker find the best deals for his customer. I have been in sales for over 30 years and think that Tiffany would be an asset to any company she works for. I do hope the "bosses" keep track of their reviews and give Tiffany the recognition she deserves.Great job Tiffany!!
-
September 2023 by John Biscarro
I called asking for availability on product and the lady on the phone said she won't discuss product with me because she can't verify my age over the phone? I can call any other dispenser and get better customer service then that. So I went elsewhere. They have a good selection but I didn't appreciate the customer service over the phone. This won't exactly stop me from shopping there from time to time but definatly makes me willing to make the extra drive to spokane.
-
August 2023 by Aimee Sullivan
This review goes out to the wonderful man with dreads that worked this morning!I was having a stoner moment and lost my battery! The best budtender ever hooked me right up with a smile! Truly the best service and person. Thankyou man!This is why I shop here ?
-
June 2023 by Crystal Marie
I would have given this place 5 stars but the last time I went in there (yesterday) the person helping wasn’t very friendly. I’m not someone that gets stuff for myself but for my fiancé due to living 35 minutes out of town.Normally I get pretty nice and very friendly service. It just has come down to they now have some working there that aren’t as nice or friendly.
-
March 2023 by Kathleen W.
The worst customer service EVER!!!! I have never been treated so bad by anyone in a retail business. Very rude and sarcastic chubby woman with brown hair and bad attitude "twice" has been an unpleasant experience. I always spent 150 ea. trip, but will no longer shop there. Tell your employees to wait until they get home to be bombed, might help them to stay on tract when talking to customers. I have points built up and walked away from them. Not worth it. Toker Friendly is way better in price and definitely in customer service!!!These store SUCKS!!!!
-
March 2023 by Lissa Horn
My roommate and I stopped here on our way to Seattle from Montana to pick up a joint and as soon as we walked in the doors, we were in love!! There’s so many wonderfully taken care of plants (by Shane) that really helped build the ambience of the store. In addition to that, our bud tender, Shane was so sweet and knowledgeable about the product. He really took his time to walk us through it all as well as answer our numerous questions about his plants! We’re also both bud tenders back home, so Shane and Top Shelf really impressed us! We will definitely be back and highly recommend talking to Shane and this dispo!
-
March 2023 by Chehalis
Sold me some of the lowest quality products I have ever bought. The man who sold it to me recommended it. He obviously only cares about how many sales he gets. Feels like I was taken advantage of. Worst experience ever at a Marijuana shop.
-
March 2023 by The Demon Dean
An uncomfortabley pretentious experience. I left empty handed. Hopefully I’ll get a better budtender if I go back.
-
February 2023 by Sparky Pax
Mostly decent employees, however the woman at night knows nothing about cannabis, was very rude and literally was so negative about products I was familiar with, I ended up just leaving. She did not greet me upon walking in and was rude the entire encounter until the point I left. Highly recommend spending your money elsewhere, this truly is a gas station dispensary experience.
-
December 2022 by Jealousy Quam
Manager was very unprofessional making racial comments in the back, heShouldn't be talking like that in a work environment felt very unwelcome won't come back, very upset something should be done.
-
December 2022 by Ashley Hedquist
Stopped in to see if someone could give me advice on what to smoke as a beginner..after having a terrible experience at another store. I cannot give Johnny enough praise. Not only was his customer service in general excellent but he was so patient and his knowledge of products was on point. I love what he recommended. He made me feel comfortable in my choices and I couldn't be happier. The store was clean and had many many products and other employees seemed great but Johnny is the reason I am now going to be a regular customer at Top Shelf!
-
December 2022 by Josh Solomon
Always has what I'm looking for. Best employees. They really know their stuff and fun to chat it up with.
-
October 2022 by Jason Ward
My wife and I were on a quick getaway from Montana. Stopped in while staying at Northern Quest out of convenience. I have a couple of favorite spots in the valley, but figure it was closer. I was pleasantly surprised by the A+ customer service! I made my plan for bud clear and was served up an assortment of delicious delights! We returned the next day to grab a few more things and once again we were greeted with superior service and bud! I recommend this not only as a easy stop but also as on of my new spots! Thank you for the wonderful experiences….we will be back!!!!
-
September 2022 by Chance Humborg
Great spot to stop for your smoke needs. Very knowledgeable staff, good selection, friendly. Have always been happy shopping there.
-
September 2022 by Elizabeth Otis
Thank you Alec for all your help with finding me the right product for my should pain! Also for saving me money with the discount you are amazing and I highly recommend you!!