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December 2023 by Greg L.
If you are looking for furniture or design services, look no further than the Tin Roof. The quality of the furniture is excellent but even more importantly, the customer service is outstanding. Tobias was a gem. His expertise and professionalism helped more than I could have imagined. He is so comfortable to work with and never any sales pressure. I will be working with Tobias in the future and suggest that you ask for him when you visit the TIn Roof.
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December 2023 by Larkin E.
Jennifer Gerstner interior designer We were very fortunate to have Jennifer help us with specific requirements and deadlines for the purchase of a central piece of furniture. Jennifer was able to move mountains to speed up our deliver to Coeur DAlene as we would had a narrow delivery window. Her expertise and professionalism was deeply appreciated and all future purchases will be through Jennifer.
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November 2023 by Blake J.
We had a recent delivery of couches that had some hiccups but the customer service of Tammy went above and beyond. We love this business, their products and customer service. Highly recommend!
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October 2023 by Zak Cannard
Excellent customer service and sales experience from Tami and Jennifer.I purchased a couch within the last year and there appears to be a manufacturer defect which caused the frame to break. Were it not for the defect, the couch would be bomb proof. After notifying Tin Roof, they have been prompt in handling the issue. Tami has been stellar. While the issue is not yet resolved as the manufacturer is reviewing the claim, I am optimistic based on how the experience is going.
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October 2023 by Bonnie Overlie
We were greeted the minute we walked in the door. Sam showed us around this fabulous store and gave us time to browse. My friend was looking for decorating pieces for her new home andSam took the time to help us create beautiful groupings. We had fun and left with many beautiful items. We’ll be back!
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October 2023 by Leslie Janney
This is such a wonderful furniture store. We had fun looking at all the unique items. Customer service was great! Both Tammy and Scott were extremely helpful. We love the items we purchased and can’t wait for delivery date!
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September 2023 by Kelley Dible
Excellent customer service as always. Quality furniture to love for a lifetime. Thank you Tin Roof for helping us turn our house into a home we are proud to share with our friends and family.
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August 2023 by Stella Debarros
Tin Roof staff is amazing. Furnished remodel with many of their quality items. Sometimes things are not right and the customer service to rectify has been above and beyond. The delivery team has also been a great experience . We are fortunate to have a local furnishing store on our city! Jennifer G, Tami, Vlad & Armand ….thank you for your stellar service!
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August 2023 by David Clay
We recently moved to Liberty Lake from Virginia. We found the Tin Roof company through our home builder and could not be happier. Tin Roof has a style for everyone’s taste and their prices are very competitive. If you don’t see what you like they can order something for you. For outstanding service ask for Tami Duty, she will go out of her way to support your needs and without any sales pressure. We had a great experience and will definitely go back often to see what’s new in stock.
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June 2023 by COOK WITH US
The Tin Roof goes above and beyond. Be assured when buying furniture that The Tin Roof stands by what they sell. We had problems with lumpy seat cushions on our sofa and they quickly got the manufacturer to ship new ones, we haven't received them yet but they are on the way. 5 star customer service! Thank you.
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May 2023 by Nancy Seefeld
I have always loved the Tin Roof but was very disappointed 1 1/2 yrs ago after buying a beautiful, expensive fabric couch. It pilled horribly on the seat cushions, I didn't buy the extended factory warranty so it wasn't covered. After calling, explaining & showing pictures, my sales person Scott Simpson connected me with Tami Duty from Customer Service and she went ahead and paid for new cushion covers herself just to make sure I was a satisfied customer! She went above and beyond since it really was the manufactures issue. Thank you both Scott and Tami for restoring my faith in your Customer Service and The Tin Roof!
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April 2023 by Ashley Garbarino
Just received our new furniture and I am IN LOVE!! The entire process of designing to fit our space was so easy thanks to Eron and his incredible aesthetic eyes. Thank you so much for the most comfortable furniture we have ever owned.
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March 2023 by Bernard Rosen
Great repair service. We put something a little too hot on our new table and made a mark. Antonio fixed it up perfect and you'd never know that it was repaired. He did a great job and was very personable and explained what he was doing throughout! Hope that you don't damage your furniture, but if you do Antonio will come to the rescue!!
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March 2023 by Shannon Carlon
Thanks so much for our beautiful new chairs, we love them! Tobias and Erin did a great job helping us pick them out. Antonio, Drew and Tammy were so thoughtful in helping with a mix up on our part, getting that straightened out and delivered.
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March 2023 by Paradise Ridge Homes
I cannot speak highly enough of the customer service at Tin Roof. Jennifer helped us choose fabrics and patiently offered endless options as I changed my mind repeatedly. She was extremely communicative over email and helped us shop from a distance. After waiting 2 months for our custom sofa to arrive, it came with a defect. Tim, and Tammy immediately offered to “make it right” and helped us find a solution. We so appreciate all of the care and effort from the team there!
