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July 2023 by Google user
My wife and I scheduled an appointment to have our car serviced. We re-arranged our work schedules and child care plan for the day. To us, an appointment means a commitment between two parties that we take very seriously, and we like to stick to our word. I called the morning of my appointment and confirmed it with the service department. I showed up five minutes early. After about 15 minutes of waiting without being acknowledged, a member from the service team finally started checking people in. The first question I was asked was \\\"are you ok leaving your car overnight?\\\" to which I responded \\\"only if absolutely necessary.\\\" I was then told that they \\\"might not be able to get to it until the end of the day because they're short-staffed but could at least start looking at it.\\\" Given his vague communication and how it seemed like he was dancing around the issue, I asked what that meant and why the other 11:30 appointments in front of me were honored but you couldn't honor mine? After checking with the mechanics, he confirmed the best they could do would be to start looking at it by EOD due to staffing issues (as if staffing and not over-booking is my problem). Not wanting to sit around for 6.5 hours in the lobby to receive a potential update, I left, as honoring commitments isn't something they take very seriously. I called the manager, Michael, when I got home and asked why I didn't receive a courtesy call informing me that Subaru of Spokane wouldn't be able to uphold their commitment to our 11:30 appointment and why my appointment wasn't honored. He seemed to be confused about why I didn't receive a phone call and claimed they normally call customers in this situation, which I find hard to believe given how this place is run (I'm sure I'm not the first to hear this). He tried to offer me a loaner car, which I didn't see any value in, given their lack of ability to manage appointments/staffing and not wanting to risk wasting additional time with this dealership. I find it ironic that the dealership claims on their website to \\\"take great pride in our helpful and knowledgeable staff\\\" and to be \\\"honest and transparent\\\" when they can't even figure out how many customers to book or make it right when they screw up. Based on my call, I sensed they have no pride in how they run their business or upholding the Subaru brand. Sadly, I was warned in the past by several people to avoid this dealership at all costs, because of the terrible service they received. Unfortunately, I found out for myself why they have this reputation. Our car only has 10k miles on it, and they lost a lot of future business. I will openly share my negative experience with other Subaru owners.
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February 2023 by Richard Dudley
Very friendly service. Explained what service they were going to do and gave me options to correct any problems. Very clean waiting area with free beverages
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February 2023 by Victor Landa
Subaru of Spokane has a great team to serve their customers, have always had a good experience. Chris Taylor is very helpful and knowledgable!
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January 2023 by Tomoko Clark
Always good service and clean waiting area
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January 2023 by Nancy Sosa
Great Customer service... Very knowledgeable... And eager to help
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December 2022 by Nick Greene
Micah and all the guys at Subaru of Spokane have blown me away. Completely the opposite of every dealer service department stereotype. They go above and beyond to get you back on the road, and your wallet will be grateful for their efforts in the end.
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November 2022 by Greg Lafrenz
Subaru of Spokane service department is always friendly and helpful. The work they have done for me has always been top notch.
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October 2022 by Violet Kelly
One of the best customer service experiences I have had in a long time. Nathan was so kind, helpful, and efficient. Thank you as well to the crew who worked on my car who I didn't get to meet.Service: Auto maintenance
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August 2022 by Dwight Cooper
Friendly, knowledgeable, and efficient employees. Car service was completed quickly and a free car wash was a great ending.
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March 2022 by Steven Ellison
Called and set up appointment was told one hour for service. After I arrived it is now 3 hours. I purchased two Subaru's from them, not getting my next one there. Service is as important as the sale.
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November 2021 by Krista Foley
I bought a 2019 subaru at the dealership and that was a great experience. I bought the snow tire package, and the problem started in the service department. I made an appointment to get the snow tires on. Waited 2 hours before they told me they forgot to order them. I left 2 messages for the manager and finally spoke to the assistant manager. When I came back for the 2nd appointment, they were in no hurry to get it done and dismissive to my frustration.Service: Tyres
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November 2021 by Johnny Landry
Awesome front desk staff. Very knowledgeable and friendly!
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October 2021 by Richard Melin
Routine oil change.Friendly staff.Quick service. ?
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September 2021 by William Logan
Professional, knowledgeable service writers. Excellent customer communication. Technicians accurately assessed my problem, identified the solution and ordered the needed part. Got me right in when the part arrived and got me underway in a timely manner.
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September 2021 by Russell Clinger
Great service the people who work there are very helpful and professional would go there for parts anytime I need some
