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November 2023 by doug smith
Was borrowing my brother's car temporarily. Took it in to change oil before giving it back. Still had 1k miles before needed changing, but was doing it as a courtesy to my brother. The fella pulled the dipstick and told me it didn't look dark enough to change (I explained why I was doing it early). Point is, they were being honest. Who doesn't appreciate that?
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November 2023 by Cathy Wallace
I have been very happy with the service. Other places have turned me away do to not having the right filter or/and oil. I have a mini cooper. Last visit they even helped to turn off the need maintained light. Thank you
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October 2023 by Bre Ramsey
Will and Jean were amazing the other day when I went in for my oil change. Greeted me with a smile even while it was freezing outside and had the best customer service. They both showed great enthusiasm and provided me with valuable information. The knowledge provided was greatly appreciated, I will be a returning customer because of the time and care they provided while servicing my car.
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October 2023 by Maja Kekic
The first location (South Hill Spokane) I went to stripped my bolts on my oil pan without telling me (they covered them in some sort of sealant goop). When I went back for another oil change the tech told me that they were stripped and referred me to their claims department. I was put in contact with William at the Francis location. He worked so hard to get my new parts and took care of all of the repairs. He was so helpful and even called me days later to make sure all was good. He has top notch customer service and genuinely cares for the customer. I was planning on never returning to oil changers because of my initial experience but William is the reason I remain a customer. This review has five stars, and those stars are for William. If he wasn’t such an amazing help and awesome worker, I would be giving a one star review. William is an asset to your company and others should be receiving training from him. Thank you William for putting your customers first and doing what is right and ethical!
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October 2023 by stanley Afton
I have used this service twice for my Toyota prius and both experiences were amazing! I don't think I will ever choose another company to help with my vehicle. They even jumped my car when she gave out on me for a brief moment there using an employees vehicle and I was so grateful. Top-notch service, quick and efficient and very friendly staff
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October 2023 by Jason DeNise
Fast, efficient, and courteous service. Never even had to leave my car and was treated like a fellow human being every inch of the way. This was a stand out experience and we will definitely be back.Service: Oil change
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October 2023 by Diana Davila
William was super helpful and had amazing customer service. The wait was unmatched compared to any other service you might visit, and you’ll leave knowing your car is prime shape.
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October 2023 by Alishann Kline
Will and jean are amazing!! They do such a great job and make me feel very comfortable and not pressured into buying stuff. Will definitely be back!!
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September 2023 by Daniel Craig
I come here for my oil changes. They always do a great job. Will is always helpful. I will continue to bring my vehicles here as I feel they are honest and respectful. ThanksService: Oil change
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September 2023 by Joshua Knox
I bring all my vehicles to the Francis location, those guys are very thorough and quick and friendly!Services: Air & cabin filter replacement
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August 2023 by Jennifer Hufford
I have been to this place twice since I moved and the service has been excellent both times. Courteous and helpful employees. Will keep them as my regular go to. Would highly recommend ?
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June 2023 by Marco Renteria
Called and Spoke with David over the phone gave me a quick estimate and reassured me they accepted contactless payment ( a lot of places don't) once I arrived there was a line and the wait was not long about 15 minute wait and then another 15-20 for the service. Will and David took care of me today and They were great! They explained to me and showed me what the car would need gave me a list so I could have it for reference. Checked other things like tire pressure and topped off fluids. They explained the different services and did not make me feel pressured or try to up sell. They were understanding and I will definitely be coming back for the other services once I have more money and the cost was in my opinion very reasonable for the great work! Thanks guys for your great service !Service: Oil change
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June 2023 by Sidney Atchison
I told them to make sure to wipe oil from the frame because it collects and drips in my driveway... they said no problem... 6 plus new drips in my driveway... thank you so much. Won't be going back.Service: Oil change
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June 2023 by April Bales
Will and Justin here at quick lube are amazing people! They were super kind and friendly and I will definitely be back to them. ☺️they gave me a very pleasant experience. I recommend to anyone needing an oil change or anything else they do here.Service: Air conditioning
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June 2023 by Taytonn Malatare
They changed my oil, they have done my coolant flush, and transmission fluid flush. Quick service, and quick to fix any mistakes they may have made. Make sure to check after their work, and be cautious regardless