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June 2023 by Google user
The agents name was Jay. He did not help me at all. I called to get insurance cards and was treated poorly. He was to call me back and only sent an email without even addressing the original issue. The company is getting harder and harder to get in touch with. Long hold times or call back with hours of waiting.
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February 2023 by Megan
So expensive. I was paying almost 300$ a month before I switched to State Farm for 160$ and I have more coverage
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January 2023 by Pam Adkins
I give her the highest compliment and rating! She was wonderful, is very excellent, friendly and helped me with all my insurance needs. I will recommend her to everyone I know. It was my pleasure to have her as my Insurance Representative!!!
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January 2023 by Danielle K
What an amazing place and they truly care about their employees and customers. It's so great to have an insurance company who truly cares about YOU!
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December 2022 by Nick Lacy
Paul was very unprofessional I don’t recommend using him, he very nice at first, but he tried to blame a random charge on the state of Washington, which I know he was lying about.
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October 2022 by Mark Jepsen
Jorjy was extremely helpful in a time of need when mypolicy was inexplicably canceled and she stayed beyond quitting time on a Friday to re-instate me policy immediately. So Grateful
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October 2022 by Ely Fink
Great experience dealing with Desiree L. Feuerlein over the phone. She was efficient, knowledgeable, informative, and professional. Amazing. Thank you.
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September 2022 by Logan Stallings
Absolutely a God send, I had called probably 10 different providers prior to last resort calling this random number I found on Google, Kim answered and saved my entire day. Absolutely the best customer service I’ve ever gotten, the nicest & kindest, most patient service as well. Cheapest by an entire world of difference, probably 100+ $$$ in terms of comparison to other in state providers. I cannot, and I stress this, EVER suggest anyone get help from any other than this company, I greatly appreciate everything done.
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August 2022 by Brittony Ike
Very Helpful! My first time having insurance. I'd reccomend. Friendly staff, great prices, etc.
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August 2022 by Jessica loomis
The best customer service I have ever had! After several days of issues from previous providers, I was somehow transferred to this lovely lady!! I was cranky, crying , interrupting, my phone kept disconnecting us,ect. She kept calling me back assuring me she wasn't a quitter and was going to help me till everything g was resolved. She kept her word. Thank you thank you
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July 2022 by Savvy Kaufman
I never write reviews~ so that's already a start there! Paul with Serenity has been a pleasure to work with. Each staff member has the knowledge and drive to assist~ and is especially fantastic in knowing how to handle tricky SR-22 situations. I had to file an out-of-state / non-owners policy that many insurance companies turned me down for and it had been a discouraging process to figure out~ Serenity has been so straightforward and supportive ~ very grateful to have found them!
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June 2022 by Mark Fletcher
Elisha, is a very kind human being as well as an Agent. She treated me very respectful, kindly, and professionally. Responded quickly and knowledgeable. You will definitely be pleased by giving her a call !!!
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June 2022 by db4life143
Friendly, professional, easy to relay and receive information. Knows his job, subject matter expert, clone him!
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May 2022 by Jena Pretorius
Rose is the most amazing agent I have ever spoken with. She’s professional and diligent. She went out of her way to help me tremendously. 10/10 customer service. Please give this woman a raise!!!
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April 2022 by Julianna Wessels
I called numerous insurance agencies who pushed me around or were unable to help me until getting in contact with Amparo at serenity. She was so helpful and gave me the lowest quote with the best customer service, highly recommend !!
