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March 2024 by Richard W.
I took my wedding ring in to be resized. They resized it properly, however, they damaged the engraving on the inside of the ring. They offered to redo the engraving and the result was poorly done. I asked for my money back and was refunded the full amount.
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February 2024 by Lisa R.
Walking into Pounders felt like a hug. Seriously. Christen has been wonderful working with my mother as she sorted through fire-damaged jewelry, working as a trusted advisor on what repairs were needed or worth it. The care and consideration nearly brought a tear to my eye and I am thrilled she has found someone she can trust in the business.
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December 2023 by Victoria A.
I had been coming here for years for various reasons. I had to make two visits in two weeks. I was helped by the same older lady each time. She was so incredibly rude to me both times. Acted like I was so below her and it was a huge inconvenience to help me each time. I won't be returning. I've never been treated like I had no business being in a store as much as I have here.
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December 2023 by Bonnie F.
Customer service is great! Adjusted the strectch band on my Apple watch and sold me new backs for my diamon earrings (were my Mother's and I did not want to chance loosing them.) Thank you so much!
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September 2023 by Jason Shaffer
Everyone I have dealt with at Pounder's has been extremely helpful and patient when I come in to look for watches.
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August 2023 by Lori P.
I received the most wonderful customer service from Bethany and Theresa at Pounders. Thank you, ladies, for helping me out with the amethyst ring I had problems with. I will be recommending your store to my family and friends. You both rock!!
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August 2023 by Sam Genzone
Cindy & the team at Pounder's Jewelry were amazing! Life happens & their compassion, understand and willingness to help a customer was above & beyond. They made this grown man cry because of how they helped me! Thank you again for helping me save something so important to myself & my wife. A customer for LIFE!
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August 2023 by karl patureau
Brock serviced my Mudmaster without an appointment and went above and beyond and lubed the gaskets. The store is huge and full of jewelry and watches and big clocks for sale. The bathroom was so clean I was afraid to use it. Nice people working.
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August 2023 by Ethan Brazington
Cheryl helped me find the perfect ring for my engagement. She was knowledgeable,helped me identify what to look for in a diamond and was 100% open with cost. I cant stress enough how amazing the ring she helped me pick out. Thank you Pounders!
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May 2023 by Noah Laughlin
had a ring stuck on my finger couldn’t get it off. went to urgent care, the fire department and hardware stores for help and they couldn’t get it off. Brock at Pounders had it off in just a few minutes. 10/10 experience. everyone was kind and fun to be around.
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February 2023 by Peggy W.
I brought in some loose amethyst stones that were left to me by my mother and the salesperson took her time helping me design the perfect ring. The first design was gorgeous but out of my price range. I felt very comfortable telling her that and she easily pivoted and came up with a ring that is fantastic and will be cherished for many years to come.
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January 2023 by Imogen Phillips
Went in to have a ring resized. Cost about $50 which was fine. Everyone was polite and professional. They quoted me a week to get it done but had it ready the next day which was a pleasant surprise. When i went to pick the ring up though i was standing there for a while before someone asked if I had been helped. Seems like they've only got 3-4 people there but maybe i got there at weird times.
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December 2022 by Armando Rivera
Adam in Watch repair and sales was very helpful. I've gone in many times to get watches fixed, batteries installed, links taken out or inserted, and Adam has always been excellent! I won't go anywhere else to get my watches worked on.
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August 2022 by Triple RRR
This is a beautiful store with a huge and lovely selection of jewels and very pleasant staff. I only came in for a simple shank repair on a silver ring but they still treated me with respect and even offered to clean my other rings. The cost of the repair was more than reasonable. We have definitely found our new jeweler.
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July 2022 by C&K
Took a grandfather clock and an old late 1800's vintage wall clock to this store for service work. I dealt primarily with Dave. They treated me fairly and honestly. When I got the grandfather clock home and set-up there was a problem with the chime. I called Dave and explained the situation. They were going to be in the area the next day on an another house call so they said we'll just stop by. They came buy and tweaked an adjustment or two and the clock is now running and chiming just fine. I appreciated their willingness to come out and service the sale.I'll take a couple of more of my clocks to them in the future. Thank you for your services!I think I do need to add that when you treat people nicely, you'll be treated nicely in return. Don't expect this kind of service from anyone if you're the kind of person that swears like a drunken sailor anytime something doesn't go your way.
