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January 2023 by Roy Kim
NAO auto transported my vehicle through Montway Auto Transport broker. While I am aware of frequent delays of this business, they showed up a week after the first intended date, and they refused to pick up calls when I called them to ask about the schedule. Instead, I received text messages from the dispatcher who apparently seemed too busy or irritated to provide any answer. The dispatcher replied saying that they would call back or let me know about any details, only followed by absolute silence.After the car was picked up, it took them two weeks to deliver the car. There was a snowstorm that caused this delay, which makes sense, but again no one was there to inform me. I got in touch with a driver a few times, who provided me with wrong delivery dates. Then finally when they delivered, they gave me a half hour notice. It was a different driver, from which I presume that the driver stopped by their depot in Washington or someplace else. There should have been enough time for them to notify me sooner. I had to stop what I was doing and rush back home to receive it.Overall, horrifying experience with NAO auto, and I would strongly advise those who are assigned this company when shipping cars directly or through a broker agency, to think again.
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December 2022 by Google user
NAO auto transported my vehicle through Montway Auto Transport broker. While I am aware of frequent delays of this business, they showed up a week after the first intended date, and they refused to pick up calls when I called them to ask about the schedule. Instead, I received text messages from the dispatcher who apparently seemed too busy or irritated to provide any answer. The dispatcher replied saying that they would call back or let me know about any details, only followed by absolute silence.\\n\\nAfter the car was picked up, it took them two weeks to deliver the car. There was a snowstorm that caused this delay, which makes sense, but again no one was there to inform me. I got in touch with a driver a few times, who provided me with wrong delivery dates. Then finally when they delivered, they gave me a half hour notice. It was a different driver, from which I presume that the driver stopped by their depot in Washington or someplace else. There should have been enough time for them to notify me sooner. I had to stop what I was doing and rush back home to receive it.\\n\\nOverall, horrifying experience with NAO auto, and I would strongly advise those who are assigned this company when shipping cars directly or through a broker agency, to think again.
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September 2021 by Craig Slavens
Nao auto transported my BMW M3 from Oregon to Wisconsin. The cost was extremely competitive and they did Exactly what they said they would do and the car arrived one day early. I paid for an open transport and the car showed up in the nicest enclosed transport I have ever seen. Absolutely Fantastic experience....thank you guys!
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May 2021 by Patrick Fowler
Tremendous experience working the NAO Auto. Saved significant money over competitors for covered transport between Portland, OR and Columbus, Ohio. Professional and always available for an update. Delivery occurred a day ahead of the estimate.
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March 2018 by Karen Henderson
Ian handled the car with care and concern from inspection and receipt to delivery nearly 2000 miles away. I recommend contacting Ian directly via text or cell to coordinate pickup and delivery as he was very responsive. The company brokering the transportation was difficult to coordinate with; Ian was not.
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March 2018 by Bhagirath Bhargav
Nice work, delivered my car on time. Good communication by my driver Ian. #Truck 99
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January 2018 by Sandy Bradley
The original broker was difficult to deal with, but once NAO Auto was assigned as our carrier the process seemed to go much smoother. They took very good care of my new Prius Prime, which was traveling from Eugene Oregon to South Dakota. They timed the delivery to miss a blizzard and it arrived in very good condition. It arrived two days before the estimated deliver by date. And the driver, Thomas, was very helpful, pleasant and good at communicating with me towards the end. He delivered it within 10 minutes of his last time estimation. Job well done!
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December 2017 by Vincent Serafini
I went through ship a car direct to have my beloved 1997 240sx and 2001 Honda s2000 shipped from Oak harbor wa to Tallahassee Fl. Mike was the driver of the truck and I couldn't be happier. They were transported in a covered trailer and were carefully loaded and unloaded. I definitely recommend this auto shipping company.
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May 2016 by Bryana George
I've been working with Alex for many years. He is very good at what he does and has great communication skills. I've never had any issues reaching their office as I do calling other carriers. They are an awesome company who pays very close attention to detail. Thank you for always being there when I need you guys. Call Alex if u need your car shipped from the Pacific nw to the Midwest, he's your guy!
