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“Bryan was able to diagnose and fix my phone when NO ONE else could. I really thought my phone was done and I would need to buy a new one but Bryan figured it out - quickly!! I will come back and buy my next phone from him, though he is the manager. Brilliant problem solver.”
“Liam was amazing! Handled all my needs in a fast and friendly manner! I told him my issue, what I needed and he handled the rest. With my son’s graduation and his driving test all in one weekend it goes without saying I was a little more than stressed when my phone stoped working and needed a new one asap! Liam made the whole experience enjoyable and I felt treated Iike family Thank you so much!”
“I am a 69 yr old woman who was having trouble with my phone. Went to your wellesley store, where Grant helped me. He was patient and wonderful and fixed my phone! Give that awesome young man a raise! Thank you!”
“Jullian and Steven and the rest of the staff were awesome. They were extremely busy, and they stayed very professional, courteous, and fun. They worked out a great deal for us, and literally kept our business with Verizon. Will definitely be going back here for anything I need.”
“Chelsea and Seth D made my time at T-Mobil better than I could expect. My phone got stolen I need to replace it, Seth D took his time and gave me a way better option for a replacement phone than I expected to receive. ((( Oh, I'm going to miss you Samsung Note 8 ya you were old, but you held your own with the best.)) Chelsea, her pure kindness, grace, and patience made sure that everything on the new phone was completed. I was treated like my time and money meant something, and that kinda customer service is rare. Seth D thank you for your understanding and letting me take the time to figure out what I was going to purchase. Chelsea simply put, you're amazing, thank you both Massive Massive Respect!!!! If you need help and you are a T-Mobil Customer and you have been thinking about upgrading your phone or need anything go to level 1 at the North Town Mall it will be worth it. BS1”
“Amber and the redheaded guy with the beard were fantastic. They were smart and OnPoint and knew what they were doing and helped me do a multitude of things that I needed to get done. They were both friendly and professional and Amber knew exactly how to do the job 1010 recommend had a great experience hand a couple laughs along the way. Really appreciate that level of customer service.”
“Rikki was an absolute blessing!!! She knew I needed help and even opened the store early for me! She got me set up with what I needed quickly and helped me transfer my account. Thank you so much!!!”
“I recently switched from T-Mobile to AT&T and Wanted to write a review. I called this AT&T location (Main) and William picked up and basically made me feel like this is going to be the best decision of my life. So, I went right in and let him take care of me. I Walked away, feeling like it was too good to be true. I got a great phone at a great price, with a great plan, all with knowledge, a bit of humor, and a smile. Thank you, William!”
“My deaf daughter needed a new phone and we chose one phone then changed our mind for a better phone half way through the the process of set-up, Damon was very patient and understanding with us. He was great! I dont think improvement is neccessary, except maybe to offer a bottle of water while waiting through the process of set-up? Even though the store had air conditioning, it was really hot outside before we arrived.”
“I went here to get my phone bill paid.The guy up front was friendly and very patient, even though my debit card kept declining the payment multiple times.I finally went to my bank app and figured out the problem, which the payment was accepted not too long after.Thank you for helping me out.”
“The woman that was their was amazing and taken care of three people, her worker was running late but did not let that affect what she was doing. Thanks for helping me”
“Hillary with the Market location is a rockstar, after a less than favorable experience at the North location she truly answered my questions and explained what was happening. Thank you Hillary”
“Sierra is the best and she knows what she is doing. The best customer service representative there. She needs to be a manager or more if not already. She is always kind and she makes sure she makes your time there worth it. If she can't fix it she goes out of her way to find away to make it right.Sierra you are awesome and I want to personally tell you that you make cricket an outstanding place to go to. Thank for being wonderful. Cricket hit the jackpot when they found you. I have been with cricket for a few years now and I have never given a rating. But I just want everyone to know that you rock gurl. It must be the country girl in you. Thank you for being you. Fabulous customer service. I hope your coworkers are taking tips because you are someone they can learn from.Thank you every time. Your smile shines in your eyes even with the masks. You are genuine!”
“Aaron and Ethan are absolutely fabulous to deal with! They are able to work with issues we had when others weren’t. Definitely one he best AT&T experience we have ever had.”
“We received excellent customer service from Chris who assisted us with setting up new phones and lines of service. In addition, Chris recommended a great service plan that more accurately meets our needs. Highly recommend!”
“Ms Willow, the in-store representative was very professional and courteous. Verizon staff should be very thankful that this individual represents their products and store.”
“So helpful and awesome people! Set me up with home internet new phone new waych new tablet great deal! Great service felt great when I left the store. Solid salespeople with great knowledge and a willingness to get the job done. They helped so many baby boomers who don't know how to use their phones and helped avoid at least 3 scams in the time I was there getting set up. You need phones or devices go see these folks!”
“I was heading into town and was going to be arriving right at 7 when they closed and only had to drop off my trade in phone. I called and Sam answered and told me he would let me in when I arrived and no worries if it was a few after 7. Well I apparently called the wrong store because I went to the one by Fred Meyers and got it turn in. About 15 after 7 poor Sam called to see if I’d still be stopping by to do the trade in. I apologized profusely and Sam was completely understanding. although I didn’t do my actual business here, Sam was great by staying late and I’d definitely recommend! Awesome customer service!”
“I came to the store cuz I had a problem with my phone the staff were great helpful friendly kind and knowledgeable they fix my problem very quick and gave me advice just in case the situation happen again and to Max and Isidro y’all are all stars in my book will recommend this store to friends and family”
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“Rob and Joey were extremely helpful with getting me on the right plan, many technical issues and teaching me how to use my new phone. I highly recommend these fellas.”