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November 2023 by Amanda Smith
As a long-time loyal customer enrolled with two vehicles under the premium metro monthly car wash pass, I have recently found the car wash service is not fully cleaning as expected. Water spots remain on all surfaces, and cloth pieces are littering our vehicles upon exiting the wash. When I called customer service to report the issues, I was gas lighted and led to believe the issue was important enough to receive a call back. Rather, when the callbacks came in, the rude service reps called and became harrassing by hanging up and calling back to again and again, followed by more hangups.I'm as confused and saddened by these events, as I had really enjoyed using this car wash in the past. I'm not sure what changed ?
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November 2023 by Nena H
Employee was Rude! I came in as a member, i was denied access because of their error. I had a new windshield put on my car i came in to get a new sticker on my new windshield... they placed the new sticker on and cancelled the wrong #.. they cancelled the brand new one they had put on my car! So they denied a Paying customer!!!!! And were rude about it!!! I even showed him my bank account so he can see it was paid for!!! I left, without a wash... and had to call to figure out what happen.... will not go back to this location!
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November 2023 by Tess TheBesta
Have a monthly here, love coming it’s easy to get in and out, good wash, employees smile and wave, happy with services. Vacuums work well lot is tidy and clean.
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October 2023 by Bob L.
I get a wash about 20 times a month And a few times lately When I went through Is especially between 7 and 8 They have the Side Soap washers With the high pressure Turned off I would not complain but it happening More lately. It happens in Spokane not Ever In Post Falls or CDA Idaho
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September 2023 by Joe Snyder
This place is awesome. Great staff, at least when I was there, The vacuums are strong and there are about 25 or so, did I mention the vacuums are free. The only bad thing is there is no entry to the vacuums without going thru the pay gate and no option for just the vacuum.
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September 2023 by Heather Hills
I have mixed feelings about Metro Car Wash.While the process is very easy, and for the most part the wash does a decent job, it still does not compare to hand washing your car. Disappointed that the wash did not clean all the water spots and grime on the hood from weeks of rain.Overall, customer service and the on site staff is great and positive!The wash as mentioned was a bit disappointing.Free vacuums are a nice additional service with my car wash!
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August 2023 by Kelly R.
Great car wash at a good price, with useful extras. Glad we found it while visiting Spokane.
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August 2023 by John D.
Free vacuum with an excellent car wash was outstanding. The vacuum system very modern and strong sucking
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July 2023 by Mikey N.
Metro Car Wash Homophobic?I would not recommend Metro Car Wash for the simple fact they appear to be homophonic. After noticing a male employee that caught my eye do to the fact that he had his sleeves rolled up to show off his body and tattoos and then was confronted by an aggressive young lady asking if I needed help, I had mentioned the sexy young man to her which clearly insulted her as she proceeded to take it the wrong way and turned me in for such behavior. In turn Metro Car Wash Canceled my account permanently. Bad business practice? You tell me?
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July 2023 by phoebe duke
Been using the Metro on Sprague for 18 months. No sign of scratching on my paint job or wear and tear on my Yakima rack or decals. And the vacuums are awesome
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July 2023 by Kali
Best car wash place in Spokane.They have free dash board wipes and towels.Even have a mat washer and an air tool to help get the hard spots!I feel like my car is super clean from their wash options
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June 2023 by Kristi Haupt
Employees are friendly and greet every customer. The car wash does a great job.
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June 2023 by Charlie Marley
Monthly pass is well worth it if you wash your vehicle often. Car comes out very clean and dry. Free vacuums and floor mat washers are an added bonus
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June 2023 by T K
As far as car washes go, it's decent. I just feel like there's always something wrong with the vacuums... where it's a broken/loose nozzle, a nozzle that has limited opening, or one that's clogged. I think I've only gone one time and not had an issue with one of their vacuums. Lol
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June 2023 by Chvygrl 1972
Car comes out super cleanEvery time and I don't buy the platinum wash either Thank you!
