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July 2024 by Jessi Coster
TL:DR - Lowes has taken 5 months to install a simple replacement sliding glass door. Lowes refuses compensation for work lost even though these losses have been cause by their inaction or poor customer service. If you're getting anything installed by Premier Services via Lowes, cancel your order and go someplace else.
Ordered a new sliding glass door in February and it's taken about 5 months to get to the point of inspection. We've had Lowes lose our order in the system after the door was delivered to the local store. Called multiple times to setup install and was told they'll call you in varying amounts of times between 2 days and 2 weeks. Once I finally got them to notice that it had gotten stuck in the system, they took another week to get Premier Services (the contractors) to schedule and appointment. At this point we were a month after the door was delivered to the store. Contractor no-called/no showed twice. Asked to be prioritized because the door Lowes delivered was sitting outside. Couldn't be bothered to prioritize, waited another week. Contactors did 3/4 of exterior trim which they nailed on top of my siding instead of properly installed. Told they don't do inside trim. Contractors asked where the handle was for the door. I told them I hadn't seen one. Lowes lost my handle at some point. Lowes local came by and said they're rush my handle so my home wouldn't be insecure. Called corporate about the trim and they had to send out another contractor (which also could not be prioritized). At this point I'm out 4 days of work. Contractor fixes the trim and we call to find out the status of the door handle. We find out it was not rushed and we could expect it in about a month. For a simple door handle. After I threw a fit, they finally manage to get it rushed, but that still took another week. Door handle comes and no keys for the handle. Call corporate, they reassure me multiple times that Pella can cut me keys based off of the serial number on my lock and we won't need to rekey. They say we'll schedule the handle and lock to be put on when the keys come. Another week passes by and my keys come and I schedule an appointment for install. Another no-call/no-show. 5 days of work lost. Another week out to get an installer for the handle, leaving our house insecure. I know you're saying, "just install the handle and lock it". I was told multiple times that would void my warranty entirely. The only way I could prioritize it was to pay out of pocket to a licensed lock-smith and Lowes would reimburse me. I had no faith that they would with how many times they dropped the ball. Managers and employees repeatedly told me that they would call
back an follow up, but I would wait and then have to call them the next day to get the ball rolling again. During this process, was told multiple times that we would be compensated for all the issues we had, but with very vague reassurances from the regional manager Rosanna Thomas. Once the handle was finally installed another week later, I called to discuss compensation. 6 days of work comes out to about $2500. The door cost about $5100. Was told that they don't take time lost into consideration and they could only offer roughly $510. I asked for an itemized explanation and got the run around from Rosanna. Eventually, fed up I hung up the phone. A few days later I get a message from the installers stating that they need to have it inspected by the city. Scheduled my appointment through the installers. Inspectors didn't show up. When I called the City, they said that there was no appointment from my home to be inspected. Lowes corporate isn't able to get ahold of the contractors. Another day of work lost and vague references to "compensation". I was told even though I cannot miss more work, "this inspection has to happen" by a manager at Lowes corporate. In the pics are some employee comments on Reddit mad
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July 2024 by SARAH VILLANUEVA
NAYELI AT THE CUSTOMER SERVICE DESK WAS FANTASTIC! CUSTOMER SERVICE EXPERT! WE USE LOWES ON THE DAILY FOR MANY OF OUR SMALL BUSINESS CUSTOM HOME CONSTRUCTION NEEDS AND WE REALLY APPRECIATE YOU AND ALL THE HARD WORK THAT YOU AND THR MANAGERS AND EMPLOYEES PERFORM FOR THE SPOKANE AREA
YOU ROCK! KEEP UP THE GREAT WORK AND WE WILL ALWAYS TURN TO LOWES FOR OUR BUSINESS NEEDS!
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July 2024 by James Davis
Lowes North Spokane, WA - The delivery department is beyond stupid! They try and deliver windows and a door to me before my shop is even open. They call at 0630 saying they are 1 hour out. We are very remote so I let them know I can be there in 1 hr and 15 minutes at the soonest. They ask me if I want the windows and door dropped off somewhere. I tell them no I will be there ASAP. So they just reschedule the order I have waited a month for. I call the delivery manager and tell him to contact them and have them deliver today he states they will reschedule the delivery driver isn't authorized to wait. Granted they just drove 2 hours north to get to me. I tell him I am on my way so turn them around. He again states we will just reschedule. I tell him to find out where they are and I will meet them to get my stuff. He then accuses me of threatening his driver. How is driving to meet them to get my stuff a threat? He then states he will just refund my money and cancel the order. I guess the $20K I have spent with them this year so far alone isn't worth 15 minutes to deliver another $4k of product. You just lost a customer for life!
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July 2024 by Larry P
Very good experience this time! Great help, thank you!
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July 2024 by Alyse Honnold (Alysium)
Customer servic3 has been better lately
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July 2024 by Colin Coster
TL:DR - Lowes has taken 5 months to install a simple replacement sliding glass door. Lowes refuses compensation for work lost even though these losses have been cause by their inaction or poor customer service. If you're getting anything installed by Premier Services via Lowes, cancel your order and go someplace else.
Ordered a new sliding glass door in February and it's taken about 5 months to get to the point of inspection. We've had Lowes lose our order in the system after the door was delivered to the local store. Called multiple times to setup install and was told they'll call you in varying amounts of times between 2 days and 2 weeks. Once I finally got them to notice that it had gotten stuck in the system, they took another week to get Premier Services (the contractors) to schedule and appointment. At this point we were a month after the door was delivered to the store. Contractor no-called/no showed twice. Asked to be prioritized because the door Lowes delivered was sitting outside. Couldn't be bothered to prioritize, waited another week. Contactors did 3/4 of exterior trim which they nailed on top of my siding instead of properly installed. Told they don't do inside trim. Contractors asked where the handle was for the door. I told them I hadn't seen one. Lowes lost my handle at some point. Lowes local came by and said they're rush my handle so my home wouldn't be insecure. Called corporate about the trim and they had to send out another contractor (which also could not be prioritized). At this point I'm out 4 days of work. Contractor fixes the trim and we call to find out the status of the door handle. We find out it was not rushed and we could expect it in about a month. For a simple door handle. After I threw a fit, they finally manage to get it rushed, but that still took another week. Door handle comes and no keys for the handle. Call corporate, they reassure me multiple times that Pella can cut me keys based off of the serial number on my lock and we won't need to rekey. They say we'll schedule the handle and lock to be put on when the keys come. Another week passes by and my keys come and I schedule an appointment for install. Another no-call/no-show. 5 days of work lost. Another week out to get an installer for the handle, leaving our house insecure. I know you're saying, "just install the handle and lock it". I was told multiple times that would void my warranty entirely. The only way I could prioritize it was to pay out of pocket to a licensed lock-smith and Lowes would reimburse me. I had no faith that they would with how many times they dropped the ball. Managers and employees repeatedly told me that they would call
back an follow up, but I would wait and then have to call them the next day to get the ball rolling again. During this process, was told multiple times that we would be compensated for all the issues we had, but with very vague reassurances from the regional manager Rosanna Thomas. Once the handle was finally installed another week later, I called to discuss compensation. 6 days of work comes out to about $2500. The door cost about $5100. Was told that they don't take time lost into consideration and they could only offer roughly $510. I asked for an itemized explanation and got the run around from Rosanna. Eventually, fed up I hung up the phone. A few days later I get a message from the installers stating that they need to have it inspected by the city. Scheduled my appointment through the installers. Inspectors didn't show up. When I called the City, they said that there was no appointment from my home to be inspected. Lowes corporate isn't able to get ahold of the contractors. Another day of work lost and vague references to "compensation". I was told even though I cannot miss more work, "this inspection has to happen" by a manager at Lowes corporate.
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July 2024 by Vivian Montoya
This gentleman Jonathon in the lumber section is extremely helpful went above and beyond helping me find the best materials for my project even killing a spider for me a big sweetheart truly a friendly giant!! Answering all my Questions :) would highly recommend him for help!
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July 2024 by Stephen Williamson
Met my wife in the parking lot 11 years ago. This place changed my life
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June 2024 by Venny Tiberio
This whole process of ordering over 3k must have too much of a inconvenience for this company. To start with they found out the wrong base was loaded for it. Then they loaded it back on the truck and told me to call the store. Then someone moved stuff around in the laundry room to make room but didn't put anything back like it was. Then when I called the store to find out what happened they stated it was a error and would take over two weeks to get the part. They didn't offer an apology or anything. I did tell the manager that Bestbuy had the same unit for a lower price. He didn't offer to price match or try to keep the sale, he basically told me that since they had the lower price he said me was that he would cancel the order and I will get my refund after the order has been returned. So all your ads about wanting to help and such are just pure lies. I waited on the phone for over a hour to speak to the manager only to be treated that my money wasn't good enough. So this is what I did, I called Bestbuy and they gave me the the lower price and told me upfront they didn't have the base however once it's avaliable I would be notified and they would attach it and just pay for the base. So, I'm sorry that my 3k was too much for you to handle. I'm sorry for having to contact the store to find out what happened to my order. And I'm sorry that my money isn't good enough for Lowe's.
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June 2024 by M V
Good place for your home and garden needs
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June 2024 by Tammy Foreman
Black and Decker Vacuum rocks!
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June 2024 by Lord Ford
I had come in for paint this time. They did a great job and quickly made perfect color.
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June 2024 by Michael Wolins
Great service and incredible variety
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June 2024 by Perry Luisi
Great place for plants!
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June 2024 by Sean Perrault
Helpful staff!