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August 2023 by Megan Seiler
The repair itself was decent, but not worth the experience. The communication is awful and they took one month for a simple rear end repair even though I waited nearly two months for a scheduled appointment. The lady who answers the phone doesn’t know any helpful information and always says that the person who does know isn’t around for one reason or another. When asked for an estimated completion time she rudely said “I can’t make paint dry any faster.” I will never come back here and tell my friends to avoid it as well.
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August 2023 by Megan White
The repair itself was decent, but not worth the experience. The communication is awful and they took one month for a simple rear end repair even though I waited nearly two months for a scheduled appointment. The lady who answers the phone doesn’t know any helpful information and always says that the person who does know isn’t around for one reason or another. When asked for an estimated completion time she rudely said “I can’t make paint dry any faster.” I will never come back here and tell my friends to avoid it as well.
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July 2023 by smkline1977
One of their staff stole a nautical star necklace (with the cremated remains of my dog inside) from my rear view mirror, leaving his ID tag that was attached to said necklace on the front seat. I will never use nor recommend them again and I wish him ulcerative colitis. Not to mention my car is still throwing codes after costing over $11k and has new chips in the paint. Currently reporting to my insurance the theft and new damage to my car
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July 2023 by Susan K.
My car was rifled through and my dogs ashes stolen from it while in the care of lithia. They did not fix everything they claim to have fixed and my car is still throwing codes.
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June 2023 by T L
Zero stars. Was basic work that took forever. The real problem was they left my truck open and unlocked so it was filthy in there and all the compartments had been gone through. The bed has a locked cover. That was left unlocked as well as my generator was gone and no forced entry. They said they wouldn’t have gone in the back but I pointed out there was a part back there they forgot to install so they were definitely back there. It’s also pretty obvious they left my hood open for an extended period of days or during a storm. Overall my rig was in better shape when I dropped it off compared to picking it up.
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April 2023 by DanM
Worst CS ever!Claimed that they don’t accept any parts except their own suppliers, When i said that will use their supplier to purchase parts but with my discount - Phil/Walter claimed that they have to make some money out of parts as well. You guys already estimated your labor☝️, if it’s not enough for you- charge more on labor in your estimates, wake up - this is not an insurance job!
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January 2023 by Tracy Cole
Second vehicle my wife and I have had here. They are a little bit faster than most collision places. And far better than Gerber collision, don't ever go there!!! Wifes car was in there last and only took a week to get repaired. My only complaint would be that they don't communicate the progress of your repairs, I had to always inquire. This could be bad for you if you're out of pocket on rentals.
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December 2022 by Ryan Murray
Got my car done the right way. Marge stayed in contact throughout the entire process. Progressive uses this location as a trusted repair shop. This means they can order the parts without all the red tape.
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November 2022 by Robin Kristine
Took my Jetta in for simple mirror repair and they totaled my transmission. Obviously someone didn’t know how to drive a clutch. At least they paid to have my car towed to my personal mechanic and they threw in the mirror replacement for free. But it really really stinks I have to buy a new transmission. I wont be doing business here ever again.
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January 2022 by Alexandra Barthels
This location on Montgomery is the \\\"go to spot\\\" for geico. They did the damage estimate and would also do the repairs. I have a couple complaints about them. The #1 reason is that they scuffed and side wiped my car with another and I have a small paint roll and scuff marks on my door from it. This is the same side of the car that was t-boned. I was informed that they took before pictures when the car arrived. However, when I took my car back from them I noticed this new damage, and I called right away, took pictures and emailed. No response back!! I emailed 5 times and called just as much...nothing.How professional to hit my car and just dismiss the situation!
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November 2021 by lovey jackson
Worst paint match ever... Girl at front desk seemed oblivious... Terrible experience... Took way too long and this company was extremely rude, that includes the manager..DONT USE THIS SHOP AT ALL COSTS. Seriously
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October 2021 by Jason Stanley
My experience was terrible! Lithia Body u0026 Paint “repaired” my Ford F250 truck and left very noticeable damage on my vehicle. I went in the next day to talk to them about it, they said they would fix all of that but never called me back. Here are a few things I first noticed that was wrong with my vehicle when I left the body shop. The side mirror was the wrong part, paint overspray everywhere, the driver's side window had deep scratches, when I got on the highway and the speed reached 70 miles per hour there was a loud whistle in the cab that was louder than my sound system, all emblems that were put back on had paint scratched all around them, and there was even new damage to the passenger's side body that wasn't there before. Before I could take my truck back, it got hit again. I took my truck to a shop a friend recommended. When they went to inspect my vehicle, they saw that there was other damage from the previous accident that never got fixed and damages that were not on my list. Not only did Lithia Body u0026 Paint not fix all the damage, they just covered it up and tried to hide it from me. I do not recommend Lithia Body u0026 Paint as a body shop that has honor and integrity values. When I brought it to their attention they refused to take responsibility for it. Since this was a GEICO referral shop, I filed a claim under the GIECO warranty. GEICO fought me on this and underpaid the repairs. This has cost me a lot of money and time because of Lithia not wanting to take the responsibility. I will never take another vehicle to Lithia Body u0026 Paint again. I have filed a law suit against them to get reimbursed. I am a combat veteran that fought overseas and lives by a code of conduct in my everyday lifestyle. The two main core values that I live by and teach my kids about are honor and integrity. It saddens me that not all individuals try to adhere to those values and this is the reason for my review of their poor conduct.
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October 2021 by Jason S.
My experience was terrible! Lithia Body & Paint "repaired" my Ford F250 truck and left very noticeable damage on my vehicle. I went in the next day to talk to them about it, they said they would fix all of that but never called me back. Here are a few things I first noticed that was wrong with my vehicle when I left the body shop. The side mirror was the wrong part, paint overspray everywhere, the driver's side window had deep scratches, when I got on the highway and the speed reached 70 miles per hour there was a loud whistle in the cab that was louder than my sound system, all emblems that were put back on had paint scratched all around them, and there was even new damage to the passenger's side body that wasn't there before. Before I could take my truck back, it got hit again. I took my truck to a shop a friend recommended. When they went to inspect my vehicle, they saw that there was other damage from the previous accident that never got fixed and damages that were not on my list. Not only did Lithia Body & Paint not fix all the damage, they just covered it up and tried to hide it from me. I do not recommend Lithia Body & Paint as a body shop that has honor and integrity values. When I brought it to their attention they refused to take responsibility for it. Since this was a GEICO referral shop, I filed a claim under the GIECO warranty. GEICO fought me on this and underpaid the repairs. This has cost me a lot of money and time because of Lithia not wanting to take the responsibility. I will never take another vehicle to Lithia Body & Paint again. I have filed a law suit against them to get reimbursed. I am a combat veteran that fought overseas and lives by a code of conduct in my everyday lifestyle. The two main core values that I live by and teach my kids about are honor and integrity. It saddens me that not all individuals try to adhere to those values and this is the reason for my review of their poor conduct.
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April 2021 by Rick ONeel
These guys were spot on in their assessment of the damages and the cost to repair it. They were fast, friendly and totally helpful as well.
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February 2021 by David Morgan
Some of the best service and work I’ve ever experienced at a repair & body shop. I’ve brought a few of my cars here to be serviced and the customer service is outstanding. The receptionist Cassidee is always cheerful and helpful every time I visit. Lee is one of the best and most knowledgeable mechanics I’ve ever met. They are very honest here with extremely competitive rates and have never tried updating me on services that really weren’t needed or required at the time of my visit. Adrian does an outstanding job detailing and my vehicles look and smell brand new every time. Alex is a great guy and is also very helpful. They make a good team and I highly recommend this location for all mechanical and bodywork needs. 10 out of 10. I wouldn’t think about taking my vehicles anywhere else. Thank you guys!
