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November 2023 by Samuel Tinsley
I was getting my hair cut by Hanna every month for quite a while, I was a very loyal customer and I asked her to give me a friendly reminder before my haircuts, I missed two appointments over the span of 6-7 months because I got way to busy with work and couldn’t make it in no matter what and most importantly ( I did not get a reminder even tho I asked many times to receive some type of reminder ) I got a call from the receptionist saying word for word “ you missed your appointment and your a waist of time for Hanna, you are no longer welcome here” I have never experienced ANYTHING LIKE THIS from any sort of company in my life. I understand “time is money” but this is a very sad way to conduct business.
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July 2023 by Brooky Olson
Carissa did my hair for my son’s wedding last week. She was AMAZING! I loved what she did and I was complimented on it all day long. She was fun to visit with and helped make a special occasion even better.The salon is very nice, I will definitely be going back!Service: Hairstyling
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May 2023 by Ann Parsons
I am fairly picky when it come to a hair stylist. I was completely happy with my cut and color with Hannah. As an added bonus, she gave me an amazing head massage while washing my hair.Services: Haircut
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May 2023 by Emily Watson
awful customer service. very rude in person and over the phone while they tried to say we didn't know what we were talking about in an already frustrating situation.EDIT- bending over backwards is an overstatement. you had a cancelation and when we filled it, you tried giving it back to the original person. so no it wasn't on our end.
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April 2023 by Stephanie O'Dea
We love Brittany! ❤️ She was the first I could find in the city to tame our families' thick, wavy/curly, coarse hair . Customer for life.
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March 2023 by Marisa Montesi
I have had such an incredible experience with every single stylist at this salon. When my regular stylist moved out of state, I was matched with Hannah who has been so incredible at making my vision come to life. I always leave the salon feeling confident and excited thanks to the work of their staff! Highly recommend this salon if you are looking for an incredible group of people, an amazing cut, and outstanding color.Services: Hair coloring
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March 2023 by Addison Cavanaugh
Brittany did an absolutely amazing job cutting my hair! Best cut I've ever gotten hands down.
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December 2022 by Dymphna M.
My girlfriend got her haircut here just today and really enjoyed it. The stylist I think was Mandy and she did a good job. Service is really good and the salon itself is very clean with a nice ambiance
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November 2022 by Katie Hood
Megan is my new go-to stylist in the Spokane area. Talk about natural talent for cutting hair, she’s got it. I’ve seen her several times and every time is spot on. The salon itself is great, too. Very helpful and welcoming ladies at the front desk and the new remodel for the product area looks great!
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October 2022 by Private Name
Beautiful salon located in downtown Spokane. I love, loved my cut! Long luscious layers by a true professional.I Highly recommend this salon.Thank you!
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October 2022 by Kayla N.
The one "investment" I regret this year. After hours in this salon, and $250 later, my hair came out looking worse than it did when I came in. And I waited months for this appointment. My hair is black, I wanted ombré to start the process of going lighter. They used foils and lightened my roots rather than my ends so it faded from lightish brown to black for my finishing out-the-door look. Absolutely horrible and not cute in anyway, my roots simply looked over grown and my hair still black. Do not go here if you're looking to go lighter from your dark hair. They'll make you sign a contract in case it doesn't turn out the way you want (it won't) so they can steal your money and send you out in the world looking like an a**hole. :)
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October 2022 by Brittany Worley
Listen, I have never left a review but after 3 terrible experiences at this salon, I must advise! Spend your money elsewhere, unless you want a great haircut from Madison. But stay away from these color stylists! For color highly advise to NOT pay the money at this salon. I’ve gone in 3 times now, each time asking for blonde highlights. Wanting to get to the brightest blonde I could and ultimately trying to go platinum. Each time I’ve gone in I’ve come out darker than when I went in. This last time I saw Hannah and I literally left with gray/purple hair!!! She said it’s impossible to get lifted to the blonde I want but I’ve been getting highlights for 20 years. The issue is she put on a very dark toner and then left the ash toner on my hair too long. Instead of offering to fix it, just told me to rinse it out a few times. I literally left with gray hair after coming in with bright blonde. I left crying because I have a newborn baby and just wanted to get my hair nice before starting back at work Monday and was treated terribly by this salon and don’t have time to get another babysitter to fix. After $300, I’m just going to have to figure out how to fix with some box dye or something. Spend your money somewhere else!Services: Hair coloring
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October 2022 by Alyssa Torres
Worst customer service experience - I called and made an appointment a week prior, great experience no troubles. Come into the salon today for my appointment, told they can’t find me on the schedule so I ask to look me up in the system with my last name or phone number. Lady at the desk finds my profile and says there’s no appointment for me, but sees there’s my card on file. She didn’t have any idea what happened. I totally understand there being an issue and no apportionment and they can’t just fit me in on no notice, that stuff happens with technology. What is frustrating is the simple fact that there was no apology or act to make things right. I had to ask if I could book a future appointment. Honestly the lady at the desk acted like I was bothering her and she didn’t want to help me get in for a cut and color. Will never go back purely because I didn’t feel welcome or like they cared that they messed up.Services: Hair coloring
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June 2022 by Sierra Bailey
Got my hair done by Mandy today and it is the best haircut I’ve ever had. She did such an amazing job with my bangs and hair that I don’t want to go anywhere else.
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April 2022 by Elise Perkins
Candace is wonderful. I got over a foot of hair cut off. (I went from long hair to mid neck.) She is skilled at adding texture and sculpting it to make it work with my face shape. It feels so fresh and healthy. Exactly what I wanted! Price was very reasonable. Highly recommend.
